{"id":15,"date":"2021-02-23T10:07:14","date_gmt":"2021-02-23T10:07:14","guid":{"rendered":"https:\/\/support.xcloud.host\/contact\/"},"modified":"2025-09-04T17:34:51","modified_gmt":"2025-09-04T11:34:51","slug":"contact","status":"publish","type":"page","link":"https:\/\/support.xcloud.host\/","title":{"rendered":"Contact"},"content":{"rendered":"\n<div class=\"wp-block-essential-blocks-wrapper alignfull  root-eb-wrapper-ib8tmgl\"><div class=\"eb-parent-wrapper eb-parent-eb-wrapper-ib8tmgl \"><div class=\"eb-wrapper-outer eb-wrapper-ib8tmgl\"><div class=\"eb-wrapper-inner\"><div class=\"eb-wrapper-inner-blocks eb-wrapper-align-center\">\n<div class=\"wp-block-essential-blocks-wrapper  root-eb-wrapper-e7ek3fw\"><div class=\"eb-parent-wrapper eb-parent-eb-wrapper-e7ek3fw \"><div class=\"eb-wrapper-outer eb-wrapper-e7ek3fw\"><div class=\"eb-wrapper-inner\"><div class=\"eb-wrapper-inner-blocks eb-wrapper-align-center\">\n<div class=\"wp-block-essential-blocks-advanced-heading xcloud_sub_head  root-eb-advance-heading-ytxzrw0\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-ytxzrw0 \"><div class=\"eb-advance-heading-wrapper eb-advance-heading-ytxzrw0 button-1 undefined\" data-id=\"eb-advance-heading-ytxzrw0\"><h2 class=\"eb-ah-title\"><span class=\"first-title\">Need Help?<\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-advanced-heading heading_shape-2  root-eb-advance-heading-d1n09e1\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-d1n09e1 \"><div class=\"eb-advance-heading-wrapper eb-advance-heading-d1n09e1 button-1 undefined\" data-id=\"eb-advance-heading-d1n09e1\"><h2 class=\"eb-ah-title\"><span class=\"first-title\">Need  <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-white-color\">Assistance?<\/mark> Reach Out to Us<\/span><\/h2><p class=\"eb-ah-subtitle\">We&#8217;re committed to tailored top-notch support. Reach out to us at <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-white-color\">support@xcloud.host<\/mark> for any questions or assistance \u2013 your success is our priority!<\/p><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-wrapper alignfull  root-eb-wrapper-b7wjdc3\"><div class=\"eb-parent-wrapper eb-parent-eb-wrapper-b7wjdc3 \"><div class=\"eb-wrapper-outer eb-wrapper-b7wjdc3\"><div class=\"eb-wrapper-inner\"><div class=\"eb-wrapper-inner-blocks eb-wrapper-align-center\">\n<div class=\"wp-block-essential-blocks-wrapper alignfull wrapper_border  root-eb-wrapper-eresbem\"><div class=\"eb-parent-wrapper eb-parent-eb-wrapper-eresbem \"><div class=\"eb-wrapper-outer eb-wrapper-eresbem\"><div class=\"eb-wrapper-inner\"><div class=\"eb-wrapper-inner-blocks eb-wrapper-align-center\">\n<div class=\"wp-block-essential-blocks-advanced-heading heading_title_two  root-eb-advance-heading-dbwli2p\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-dbwli2p \"><div class=\"eb-advance-heading-wrapper eb-advance-heading-dbwli2p button-1 undefined\" data-id=\"eb-advance-heading-dbwli2p\"><h2 class=\"eb-ah-title\"><span class=\"first-title\">Need Help?<\/span><\/h2><p class=\"eb-ah-subtitle\">Support Tickets<\/p><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-wrapper  root-eb-wrapper-rvw2ano\"><div class=\"eb-parent-wrapper eb-parent-eb-wrapper-rvw2ano \"><div class=\"eb-wrapper-outer eb-wrapper-rvw2ano\"><div class=\"eb-wrapper-inner\"><div class=\"eb-wrapper-inner-blocks eb-wrapper-align-center\">\n<div class=\"wp-block-essential-blocks-advanced-heading xcloud_sub_head  root-eb-advance-heading-m8ocnwe\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-m8ocnwe \"><div class=\"eb-advance-heading-wrapper eb-advance-heading-m8ocnwe button-1 undefined\" data-id=\"eb-advance-heading-m8ocnwe\"><h2 class=\"eb-ah-title\"><span class=\"first-title\">Need Help?<\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-advanced-heading heading_shape-2  root-eb-advance-heading-8xdkp7q\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-8xdkp7q \"><div class=\"eb-advance-heading-wrapper eb-advance-heading-8xdkp7q button-1 undefined\" data-id=\"eb-advance-heading-8xdkp7q\"><h2 class=\"eb-ah-title\"><span class=\"first-title\">Welcome To xCloud  <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-white-color\">Support Portal<\/mark><br><\/span><\/h2><p class=\"eb-ah-subtitle\">We are committed to providing top-notch support. Submit a support ticket if you have any questions or need assistance. Learn more about our <a style=\"color: #9A3EE4\" href=\"https:\/\/xcloud.host\/docs\/how-can-i-get-support-in-xcloud\/\" data-type=\"link\" data-id=\"https:\/\/xcloud.host\/docs\/how-can-i-get-support-in-xcloud\/\" target=\"_blank\" rel=\"noreferrer noopener\">support schedule &amp; other details<\/a>. <\/p><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-wrapper  root-eb-wrapper-om1xg\"><div class=\"eb-parent-wrapper eb-parent-eb-wrapper-om1xg \"><div class=\"eb-wrapper-outer eb-wrapper-om1xg\"><div class=\"eb-wrapper-inner\"><div class=\"eb-wrapper-inner-blocks eb-wrapper-align-center\">\n<div class=\"wp-block-essential-blocks-wrapper  root-eb-wrapper-qpzjv\"><div class=\"eb-parent-wrapper eb-parent-eb-wrapper-qpzjv \"><div class=\"eb-wrapper-outer eb-wrapper-qpzjv\"><div class=\"eb-wrapper-inner\"><div class=\"eb-wrapper-inner-blocks eb-wrapper-align-center\">\n<div class=\"wp-block-essential-blocks-advanced-heading  root-eb-advance-heading-j2lpw\"><div class=\"eb-parent-wrapper eb-parent-eb-advance-heading-j2lpw \"><div class=\"eb-advance-heading-wrapper eb-advance-heading-j2lpw button-1 undefined\" data-id=\"eb-advance-heading-j2lpw\"><h2 class=\"eb-ah-title\"><span class=\"first-title\">We have migrated to the built-in Support Portal. You may view or reply to the previous tickets in this portal, and please use the <mark style=\"background-color:rgba(0, 0, 0, 0);color:#147aff\" class=\"has-inline-color\"><a href=\"https:\/\/app.xcloud.host\/support\/all-tickets\">xCloud Support Portal<\/a> <\/mark>for new tickets. <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-base-color\"><a href=\"https:\/\/xcloud.host\/docs\/access-built-in-support-portal-in-xcloud\/\">Learn More<\/a>\u2192<\/mark><\/span><\/h2><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-wrapper support_form support_form_text  root-eb-wrapper-22d5557\"><div class=\"eb-parent-wrapper eb-parent-eb-wrapper-22d5557 \"><div class=\"eb-wrapper-outer eb-wrapper-22d5557\"><div class=\"eb-wrapper-inner\"><div class=\"eb-wrapper-inner-blocks eb-wrapper-align-center\"><div class=\"flex flex-grow flex-col max-w-full text-center text-white\">\n<div class=\"min-h-[20px] text-message flex flex-col items-center gap-3 whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"66850ebe-e506-44ea-a68a-adbb9f113495\">\n<div class=\"markdown prose w-full break-words dark:prose-invert\">\n<p style=\"text-align: center\"><span style=\"color: #ffffff\">To submit a support ticket, please use the email linked to your xCloud user account. <br \/>Make sure that you have <mark>registered<\/mark> in the support portal beforehand.<\/span><\/p>\n<p style=\"text-align: center\"><div class=\"fst_login_form_auth_wrapper\"><div id=\"fst_login_form\" class=\"fst_login_wrapper\"><form name=\"loginform\" id=\"loginform\" action=\"https:\/\/support.xcloud.host\/access\/\" method=\"post\"><p class=\"login-username\">\n\t\t\t\t<label for=\"user_login\">Username or Email Address<\/label>\n\t\t\t\t<input type=\"text\" name=\"log\" id=\"user_login\" autocomplete=\"username\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-password\">\n\t\t\t\t<label for=\"user_pass\">Password<\/label>\n\t\t\t\t<input type=\"password\" name=\"pwd\" id=\"user_pass\" autocomplete=\"current-password\" spellcheck=\"false\" class=\"input\" value=\"\" size=\"20\" \/>\n\t\t\t<\/p><p class=\"login-remember\"><label><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" checked=\"checked\" \/> Remember Me<\/label><\/p><p class=\"login-submit\">\n\t\t\t\t<input type=\"submit\" name=\"wp-submit\" id=\"wp-submit\" class=\"button button-primary\" value=\"Log In\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/support.xcloud.host\" \/>\n\t\t\t<\/p><\/form><p style=\"text-align: center\">Not registered? <a href=\"#\" id=\"fs_show_signup\">Create an account<\/a><\/p><p style=\"text-align: center\">Forgot your password? <a href=\"#\" id=\"fs_show_reset_password\">Reset password<\/a><\/p><\/div><div class=\"fst_registration_wrapper hide\"><form id=\"fstRegistrationForm\" class=\"fs_registration_form\" method=\"post\" name=\"fs_registration_form\"><div class=\"fst_registration_fields\"><div class=\"fst_field_group fst_field_first_name\"><div class=\"fst_field_label is-required\"><label for=\"fst_first_name\">First name<\/label><\/div><div class=\"fs_input_wrap\"><input type=\"text\" id=\"fst_first_name\" placeholder=\"First name\" name=\"first_name\" required=\"required\"  \/><\/div><\/div><\/div><div class=\"fst_registration_fields\"><div class=\"fst_field_group fst_field_last_name\"><div class=\"fst_field_label \"><label for=\"fst_last_name\">Last Name<\/label><\/div><div class=\"fs_input_wrap\"><input type=\"text\" id=\"fst_last_name\" placeholder=\"Last name\" name=\"last_name\"  \/><\/div><\/div><\/div><div class=\"fst_registration_fields\"><div class=\"fst_field_group fst_field_username\"><div class=\"fst_field_label is-required\"><label for=\"fst_username\">Username<\/label><\/div><div class=\"fs_input_wrap\"><input type=\"text\" id=\"fst_username\" placeholder=\"Username\" name=\"username\" required=\"required\"  \/><\/div><\/div><\/div><div class=\"fst_registration_fields\"><div class=\"fst_field_group fst_field_email\"><div class=\"fst_field_label is-required\"><label for=\"fst_email\">Email Address<\/label><\/div><div class=\"fs_input_wrap\"><input type=\"email\" id=\"fst_email\" placeholder=\"Your Email Address\" name=\"email\" required=\"required\"  \/><\/div><\/div><\/div><div class=\"fst_registration_fields\"><div class=\"fst_field_group fst_field_password\"><div class=\"fst_field_label is-required\"><label for=\"fst_password\">Password<\/label><\/div><div class=\"fs_input_wrap\"><input type=\"password\" id=\"fst_password\" placeholder=\"Password\" name=\"password\" required=\"required\"  \/><\/div><\/div><\/div><input type=\"hidden\" name=\"__redirect_to\" value=\"https:\/\/support.xcloud.host\"><input type=\"hidden\" name=\"_fsupport_signup_nonce\" value=\"1d0b49a12c\"><button type=\"submit\" id=\"fst_submit\"><svg version=\"1.1\" id=\"loader-1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n           width=\"40px\" height=\"20px\" viewBox=\"0 0 50 50\" style=\"enable-background:new 0 0 50 50;\" xml:space=\"preserve\">\n        <path fill=\"#000\" d=\"M43.935,25.145c0-10.318-8.364-18.683-18.683-18.683c-10.318,0-18.683,8.365-18.683,18.683h4.068c0-8.071,6.543-14.615,14.615-14.615c8.072,0,14.615,6.543,14.615,14.615H43.935z\">\n          <animateTransform attributeType=\"xml\"\n            attributeName=\"transform\"\n            type=\"rotate\"\n            from=\"0 25 25\"\n            to=\"360 25 25\"\n            dur=\"0.6s\"\n            repeatCount=\"indefinite\"\/>\n          <\/path>\n        <\/svg><span>Signup<\/span><\/button><\/form><p style=\"text-align: center\">Already have an account? <a href=\"#\" id=\"fs_show_login\">Login<\/a><\/p><\/div><div class=\"fst_reset_pass_wrapper hide\"><form id=\"fstResetPasswordForm\" class=\"fs_reset_pass_form\" method=\"post\" name=\"fs_reset_pass_form\"><div class=\"fst_registration_fields\"><div class=\"fst_field_group fst_field_user_login\"><div class=\"fst_field_label is-required\"><label for=\"fst_reset_email\">Email Address<\/label><\/div><div class=\"fs_input_wrap\"><input type=\"text\" id=\"fst_reset_email\" placeholder=\"Your Email Address\" name=\"user_login\" required=\"required\"  \/><\/div><\/div><\/div><input type=\"hidden\" name=\"__redirect_to\" value=\"https:\/\/support.xcloud.host\"><input type=\"hidden\" name=\"_fsupport_reset_pass_nonce\" value=\"bf8740c9c1\"><button type=\"submit\" id=\"fst_reset_pass\"><svg version=\"1.1\" id=\"loader-1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n           width=\"40px\" height=\"20px\" viewBox=\"0 0 50 50\" style=\"enable-background:new 0 0 50 50;\" xml:space=\"preserve\">\n        <path fill=\"#000\" d=\"M43.935,25.145c0-10.318-8.364-18.683-18.683-18.683c-10.318,0-18.683,8.365-18.683,18.683h4.068c0-8.071,6.543-14.615,14.615-14.615c8.072,0,14.615,6.543,14.615,14.615H43.935z\">\n          <animateTransform attributeType=\"xml\"\n            attributeName=\"transform\"\n            type=\"rotate\"\n            from=\"0 25 25\"\n            to=\"360 25 25\"\n            dur=\"0.6s\"\n            repeatCount=\"indefinite\"\/>\n          <\/path>\n        <\/svg><span>Reset Password<\/span><\/button><\/form><\/div><\/div><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"blank","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/support.xcloud.host\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.xcloud.host\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.xcloud.host\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.xcloud.host\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.xcloud.host\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":157,"href":"https:\/\/support.xcloud.host\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":1466,"href":"https:\/\/support.xcloud.host\/wp-json\/wp\/v2\/pages\/15\/revisions\/1466"}],"wp:attachment":[{"href":"https:\/\/support.xcloud.host\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}