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Recent reviews
George
I have had different appliances insured with them for many years, all paid for by direct debit from the same bank account. I made one claim a few years ago when my TV broke down. It was replaced and the TV they supplied and was covered by them using the same policy. In January 2026 I replaced this TV with a new TV. I requested that they insure the new TV and cancel the cover for the old TV which they supplied. I was asked for the details of the new TV and was told they would cover it. I was then contacted by email by them and they said that they could not accept the request to change the cover by email and that I would have to phone them. I explained that I could not use the telephone as I had no voice due to a health problem. I had email after email. all from different people, telling me to talk to them on the phone and each time I explained about having no voice. In one email I was told that I could NOT CHANGE THE DETAILS BY PHONE AND I HAD TO PHONE THEM!!!! Confusing or what? I was later told that giving details by email was not secure, which I agree, but I don't think giving the make and model of a TV is a security risk. I explained, in an email, that they already had my bank details and direct debits were set up but they refused to accept the change of TV details by way of an an email. I think to treat a long standing and loyal customer this way is very poor and is an example of poor customer care. I have now cancelled all my policies with them and cancelled the direct debits. They now keep emailing me telling my direct debits have not been paid. Update 11.04.26. In your reply you say ' it's impossible for a new plan to be created without speaking to you'. No, it is not impossible, you chose not to. If your own rules don't allow you to then that is not very good business practice. You can take details from and ask questions by way of emails or online. One of your staff thought it possible as he asked for the TV details to change the cover. Not only do you have little customer care you don't care about customers leaving your company, customers whose payments help pay your wages. Customers have loyalty to your company but it's own staff don't.
Thibault Loicq
I paid an insurance flight to change my booking reservation for my return; but when I wanted to use it: the agent on the phone proposed me to paid firstly 1200€! (Just for the way back) it's was almost the total cost for a return flight(they call it for 2 ways:going to the destination and the return) so I said that I was disagree to paid this huge cost, because if I took the insurance; it's was not to paid the cost for a news flight, but top paid an extra cost for the changement of the flight. And after she told me that they will call me back. (I have to said that before eDreams call me the cost for the changement was announced only around 210€ in the mobile application !Before the agent call me back I checked on their application and a new flight cost for one way(just the return)costed 670 € with same companies and same airports with 1 stop. They call me back and proposed me 800€:I said that I was still disagree because the extra cost for the changement should be only 210€ and no a new flight. I added that I found a flight on their application for 670€so their proposition was ridiculous. (I've gone over a lot of the details of the conversation that showed me that the agent was incompetend to find good solution) so after 2 calls (and 1 h in total of the phone) they couldn't offer me better price than 800€ I said that :to let it down and that I will book my "new flight" for 670€ by myself and I believed that they will refund me later. But now they don't want to refund me because the airline company doesn't want to give them a refund:but it's normal the company has not any responsability here only eDreams and their agent have responsibility to didn't find good solution to change my plane. Just crazy their answers by email. I asked their "refund team"that they have to listen the conversation on phone with their agent to understand the situation. They told me that they will do that and Finally they decided to not refund me without anymore explanation...! I will post everyday now the same bad review every day until they will refund me totally! Unbelievable situation
Kamil Armata
I am extremely frustrated with the ongoing mismanagement of my account. For over a month, Utility Warehouse has been ignoring a serious GDPR breach. Since early March, they have been sending debt demands for over £1,800 addressed to a stranger to my home, while failing to provide any invoices in my own name. Despite my initial phone call on 10 March, multiple follow-up emails on 16, 19, 22 March, 7 April, and a formal complaint submitted 2 days ago, I have received no resolution. Because of their continuous errors, I am unable to pay for my actual usage as I do not receive correct bills. This matter has been formally reported to the ICO. If not resolved immediately, I will escalate this to the Energy Ombudsman. Their lack of response and failure to protect data is unacceptable. Avoid this company
rosemary west
Customs Duty - unfortunately, hidden in their terms and conditions it mentions that their "might" be additional charges for customs duty. I had to pay an additional €16 which, on top of relatively expensive prices, made the whole experience very expensive. I use other "UK products" website and have never had this problem, before or after Brexit, as many now operate out of Ireland so within the EU. Very disappointed with the response ( we are a new company, it does say this in our T&Cs etc etc - no refund or goodwill gesture offered ). If you are going to use this company, check VERY CAREFULLY, whether you will have customs duties to pay. Goods as ordered ( one substitution but it was a small item and of the same quality ).
Parcel AWOL
I had a super positive experience with John D Wood Chiswick during a recent, very stressful search for a new flat. Georgia was cheerful and switched on, always on the ball with new properties, following up, sending floor plans and videos, and answering all questions I had on the properties. She adjusted the search according to my search criteria - a lot of estate agents drag you to totally unsuitable properties and it feels like you are just a number on their KPI sheet. It was never like that with Georgia, and her knowledge, personal style and proactive search made my life a lot easier! Many thanks again, I wish Georgia and her office team all the very best for the future (not that I want to move any time soon again!).
Sue Morris
Jet2 made the holiday great! From first booking to arriving back in the UK everything went smoothly. Check in at both Stansted and Tenerife was so easy with, once again, no queues. The hotel was very good for the price. Food was excellent in the buffet but I would advise against the Mexican À la Carte unless you like Tacos. This was ALL there was on the menu and despite being on an All Inclusive package, we would have had to pay for drinks in this restaurant. We did not stay but went back to the buffet. Private transfers were excellent! We would not use any other company for a European holiday!!
Daniele Corona
I had a lengthy wait for my delivery (ordered in December, arrived at the end of February), but the Support Team was consistently responsive and attentive to my needs. They were aware that I had to leave at the beginning of March and ensured timely delivery. The product quality was excellent, and the remote system worked perfectly. The lamp is beautiful and adds significant value to my living room. I love the soft light it provides in the evenings. Overall, it was worth the wait.
Zohra Jabbeen
Ordering from Secret Sales is fast , reliable and receiving the items is truly an amazing experience. I've ordered with Secret Sales many times and I've always been very happy with my purchases. It helps getting special offers on top with the cost of living everything is super expensive. It also helps having different payment methods to purchase what you need to buy as gifts or treat yourself. Thank you Secret sales for making my shopping experience Amazing with you.
Carolyn Snead
I have been a customer of Omaha Steaks for many years now. And, yes, during that time I have tried other steak companies. But none of the other companies have ever had the same quality of meat and seafood nor have they even had the same choices that Omaha Steaks offer. And now that they have the price plans- they are number one in that category as well. Point is: I am through with trying out other options and I am an Omaha Steak client for good! And for good reason!
Janet Powell
