Kraken

At E.ON Next, flexibility is moving fast from a pilot offer to a core part of business. Starting with smart EV charging, E.ON Next scaled to connect over 10,000 devices within a year – all while improving customer satisfaction and lowering bills. Residential flexibility is not a bolt-on. It’s the system infrastructure that utilities rely on to turn asset optimization into a customer-centred, reliable and scalable building block of their future business. That means: - getting to market quickly - scaling with confidence - creating offers customers actually value - turning flexibility into a core route to acquisition, retention and growth. Hear from Steve Davies, Director of Strategy and Commercial at E.ON Next, about the value flexibility is adding to business. #ResidentialFlexibility #EnergyRetail #Flexibility #SmartCharging #EVCharging #CustomerExperience #Utilities #EnergyTransition

Trust is the biggest barrier between energy consumers and the benefits of AI. We’ve just published the 2026 Empowering Energy Consumers barometer with Economist Impact. It’s one of the clearest looks yet at how people actually feel about AI in energy, and what’s holding adoption back. 🔗 Read the barometer report: https://lnkd.in/eFPMvFcE 🧠 The AI trust divide We found that a person’s willingness to use AI tools (like flexible EV charging) depends heavily on their trust in institutions and utilities. - High-trust consumers: those who trust their utilities are significantly more likely to adopt AI-driven energy solutions. They see the benefit of automated savings and energy efficiency. - The skepticism barrier: for those with lower institutional trust, anything AI-powered feels like a risk. This holds them back from potentially lowering their bills. Utilities must build transparency and accountability into product communications and partnerships with their customers to get more people on board. The Economist Economist Enterprise

We’re live at Innovate UtilityCX this week in Tampa and ready to dive into what the future of utility customer experience really looks like Join us at Booth #801 for a series of sessions on rethinking customer experience, operating models, and the role of AI in modern utilities. Today, April 15 • 12:00 PM - Creating Unified Customer Experiences with Kraken • 2:00 PM - Transforming Today’s Operating Models for New Ways of Working • 4:00 PM - AI for Empowerment: Improving Agent Confidence with AI Tools Thursday, April 16 • 12:00 PM - Creating Unified Customer Experiences with Kraken (Platform Overview) Stop by, say hello, and see how Kraken is helping utilities create smarter, more connected experiences. #IUCX #Utilities #CustomerExperience #DigitalTransformation #AI #EnergyTransition 

Big step for Kraken in the Middle East 🌍 We’re partnering with Saudi Energy to accelerate digital transformation across one of the world’s most important energy regions. This is about real, large-scale impact. Together, we’re bringing Kraken’s AI-powered operating system to 11.5m million customer accounts across Saudi Arabia, while building the digital capabilities to support the wider MENA region. Here’s what this partnership delivers:  • A new joint venture headquartered in Riyadh 🤝  • Investment from Saudi Energy to strengthen long-term alignment  • Local talent development and job creation across the region This is how utilities move faster, serve customers better, and build more resilient systems for the future. And it matters beyond one market. By combining deep regional expertise with proven technology used by 90+ million accounts globally, we’re helping utilities unlock efficiency, improve customer experience, and scale innovation where it’s needed most 🚀

Energy affordability comes down to how efficiently we use the grid we already have. That’s the big takeaway from The Brattle Group’s latest report. And it lands at exactly the right moment, as utilities face rapid load growth from electrification, data centers, and new industries coming online. ⚡ The default response has been to build. More capacity, more infrastructure, more investment. But the report challenges that instinct. It shows that outcomes for customers are shaped just as much by use as by expansion. 💡 This is where flexibility starts to matter in a very real way. When you look closely, many of the most powerful levers are not physical. They are operational and programmatic. Time-varying rates can shift when energy is used. Demand flexibility can move load away from system peaks. Targeted efficiency can relieve pressure at specific constraints. Grid-enhancing technologies can unlock latent capacity in existing assets. Individually, these are familiar ideas. But together, they point to something bigger. They turn flexibility into infrastructure. A layer of software can increase what the grid delivers without immediately adding cost. 🔌 None of this works in isolation. The report makes it clear that you need alignment between tariffs, incentives, planning assumptions, customer programs, and real-time operations. You need to design rates that encourage the right behavior, then actually orchestrate that behavior on the system. When those pieces connect, something important happens. New load can add revenue without driving proportional peak demand. Existing customers are protected from unnecessary cost increases. And utilities gain more headroom to grow. 🌍 The model for affordability under load growth. At Kraken, this is exactly what we focus on. We connect a layer of rates and incentives with operations, so utilities can move from static design to active system management. That means: - Designing and deploying tariffs that influence customer response - Dispatching flexible demand in real time to manage constraints - Optimizing assets continuously, not just planning them years ahead - Measuring performance so programs can improve quickly The result is a grid that runs harder, adapts faster, and integrates new demand without putting pressure on existing customers. Brattle’s report is a strong signal of where the industry is heading. More growth is coming. The question is how we handle it. Run the grid smarter, and affordability and expansion can move in the same direction 🚀

We’re partnering with Volkswagen Group Info Services AG to scale smarter EV charging across Europe. By integrating their charging data and control directly into Kraken, utilities can manage EV demand in real time and align it with the grid. Here’s what this unlocks: • Direct access to one of Europe’s largest EV fleets • Secure, reliable control vehicles across six Volkswagen Group brands • Faster rollout of EV flexibility at scale • Greater participation in EV tariffs • New revenue streams with minimal integration risk 🔌 As more Volkswagen Group models are added that flexibility grows. More vehicles, more coordination, more impact. 💡 This is about making EVs easier to integrate into the energy system, while creating real value for utilities and their customers. A more connected system. Built to scale.

Kraken Field saves operational teams time every day. And it adds up ⏱️ Behind every completed job is a team juggling schedules, skills, and constant change. Kraken Field brings clarity and control. - More scheduling done automatically - Less manual effort for teams - More time for higher-value work At Octopus Energy Services, teams now handle nearly 20,000 appointments a week. And growing 📈 🚀 The right tools work in the background so teams can move faster and scale with confidence.

🥉 3rd place in France. Great Place to Work 2026 🇫🇷 We’ve been recognized as one of the best places to work in France. And we’re just getting started 🚀 This is what happens when you build a culture around: - Clear ownership and real responsibility - Colleagues that are passionate about making a big green dent in the universe - People focused on practical impact at scale 💚 Our people make this real. They’re the reason we’re growing fast in France and the reason we’ll keep pushing further. More momentum. Same mission.

As our energy grid supply becomes more decentralized, grid operators will need to rethink their management strategies to ensure grid stability and resiliency. Fortunately, there’s a growing number of tools, from intelligent software to clever pricing strategies, that grid operators have access to in their proverbial tool belts, ready to take on this challenge.  Read the full article:

🌍 Over the past two weeks, our teams across the world came together to mark International Women’s Day. From Australia to the US, we hosted panels, workshops, and open conversations shaped by this year’s theme, Balance the Scales. 💬 The focus was real, practical, and sometimes uncomfortable in the best way. We explored: - Mentorship and how we give back - Confidence, visibility, and speaking up - Imposter syndrome and career growth - Women’s role across science, tech, and energy 🎤 The speakers brought a fresh mix of perspectives: - Leaders from across tech and energy - A quantum physicist and comedian - Coaches focused on confidence and progression - Kraken experts across engineering, delivery, and data 🍕 And as always, we made time to connect properly. Good food, shared moments, and conversations that carried beyond the sessions. A huge thank you to everyone who organized and took part. These are the moments that shape how we work and grow, together. #InternationalWomensDay #WomenInTech #WomenInEnergy #Inclusion