Recent Discussions
RECAP: Microsoft Elevate Partner Community Monthly Call - April 2026
It's not too late to catch the replay of this month's Elevate Partner Community call. What we covered: Recap of Partner Day Overview of the latest Partner Demand Generation Programs Overview of Partner Readiness Programs Introducing the Microsoft Dragon Copilot Offer for Rural Hospitals AI Business Solutions Transformation Playbook & Narrative Deck Microsoft AI Tour & AI Tour for Partners Featured Session: Security Programs & Incentives 👉Feel free to review the deck and watch the replay: Link to the deck: FY26 Microsoft Elevate Partner Community Call - April 2026 - PDF Link to the Teams recording: Monthly Microsoft Elevate Partner Community Call - April 2026 👉To get the Elevate Partner Community Monthly Calls on your calendar, sign up here.
Partner Program Basics
So we are a MAICPP, we were interested to become training partner. I filled up a form and received an initial email. I was browsing through the material which I received, however it was really confusing and vast. can someone help me 1. How do I know we have been accepted and onboarded as a partner? 2. is there an additional fee associated and if yes, how do we pay? 3. How to get partnership logo, certificate for documentation purpose? 4. how to access voucher order and lab on demand orders? sorry, I am a complete newbie so may be my questions are basic, do help! TIA
Employment Verification Rejected — No Resolve Button Available
Company: DealTriage Inc. Tenant: demodealtriagedoutlook.onmicrosoft.com Partner Center account: mailto:email address removed for privacy reasons Primary contact: mailto:email address removed for privacy reasons My Employment Verification was rejected. Our domain (dealtriage.ai) is registered through Cloudflare Registrar, which enforces WHOIS privacy with no opt-out — this is why the automated domain check failed. I have documentation ready to upload: an Assignment Letter confirming domain ownership, a Cloudflare domain registration invoice for dealtriage.ai, and our federal Certificate of Incorporation. However, the Resolve/Fix Now button is not visible on my Verification Summary page, and I am unable to create a support ticket through the portal. Requesting the Employment Verification be reopened so I can submit these documents.Legal Business Profile Verification
Dear Microsoft Support Team, our company assembles large amounts of various industrial computer product lines, which we equip with our self-developed PCIe cards. We are currently in the process of upgrading those product lines from Windows 7 embedded standard to Windows 11. This means we fall under the more strict driver signature enforcement rules, introduced with Windows 10 version 1607. We currently try to get our Windows Kernel Drivers signed via the Windows Hardware Developer Center Dashboard. We enrolled our company as a Hardware Developer in the Microsoft Partner Center and, since I am responsible for our Windows Kernel Drivers, I finished the Identity Verification. What we are now waiting for is the Employment Verification and the Business Verification. Then we can hopefully get my account ready for the Attestation Signing process, which, in turn, optimistically might not take too long(?). It says that for the Employment Verification, a Microsoft Action is pending and it originally stated that this might take up to one week. This week is now over, but nothing changed expect the estimated date by when it shall be finished. This date seems to be automatically increased every day. At the 20th it stated that it is estimated to be finished at the 25th. Today it is estimated to be finished at the 29th. We bought the Windows 11 volume licenses. We bought the EV code signing certificate. The kernel driver is well-tested. I have everything up and running in the TESTSIGNING mode. The only thing we lack is this attestation signing. We are in dire need of shipping these products asap. Is there any possibility to pay for a priority handling or any other way to speed up the whole process? Thank you. with best regards, MichaelImprove your Microsoft Marketplace listing performance with AI-powered, personalized recommendations
Discover how to strengthen your Microsoft Marketplace listing and increase discoverability with new AI-powered optimization capabilities available in App Advisor. This article explores how software development companies can receive fast, personalized recommendations that help improve clarity, strengthen value propositions, and align listings with Microsoft Marketplace best practices. In today’s competitive Marketplace environment, listing quality plays a critical role in whether customers discover, engage with, and ultimately choose your solution. The new listing optimization experience provides immediate, actionable feedback across key areas such as value proposition, solution description, and overall presentation—helping teams identify gaps and make improvements with confidence. Learn how this capability works, what it evaluates, and how your organization can use it to continuously refine your listing and drive better outcomes. Read the full article to explore how you can move from guesswork to data-driven optimization in Microsoft Marketplace. Read more: Get personalized, fast recommendations for your Marketplace listing to boost your discoverabilityNew Address Broke Verification
My business was registered as an MS Partner for 5+ years We recently got a new address, I thought I was doing the right thing updating Microsoft partner portal legal info The account is now unverified in rejected status, there is no 'Fix Now' button. I have submitted multiple cases to Microsoft but no answer, it's been broken for days. We have a project next week and need to purchase licenses from our distributor, but can't if our partner account is rejected. I got am email saying "We’ve successfully verified your Partner Center profile MpnId ...... " But the verification statuis on legal info is still rejected I tried fixing the address again, the Legal Info page is now not working, it doesn't display any company info now. In my support ticket I submitted proof of business registration (ASIC), certificate of ownership for the tenant's main domain as well. Not sure what to do here. If anyone at MS can help, my ticket is ID: 2604180010000646Marketplace trainings and events calendar (updated 04/23/26)
-Welcome to our calendar for accessing upcoming Marketplace trainings and events, along with links to recent resources. This page is a go-to resource for discovering training sessions and events designed specifically for software development companies related to Microsoft Marketplace. Whether you’re building innovative solutions or publishing to the commercial marketplace, you’ll find content to help you stay ahead in today’s fast-moving tech landscape. We’ve organized dedicated areas for partners and customers, making it easy to find sessions most relevant to your needs. Some events are upcoming, while others are past recordings that remain valuable for learning and growth. This page is updated frequently with new opportunities. Be sure to subscribe for notifications; instructions are provided at the bottom of this post. Explore the upcoming AI events below, revisit past sessions, and feel free to comment with any questions. ****Sessions updated as of 04/23/2026**** Partner and Channel Partner sessions Upcoming sessions Date Time Area Title Description Link 4/28/26 8:30 AM PDT Partner Session Maximize selling with Microsoft and Marketplace ROI Join us as WorkSpan shares real workflows used by partners who have closed over $5B in co-sell revenue with Microsoft. Learn best practices for navigating selling end-to-end with Microsoft. Maximize selling with Microsoft and Marketplace ROI - Microsoft Marketplace Community 05/07/26 8:30 AM PDT Partner Session Turning co-sell readiness into real Microsoft Marketplace revenue Join Clazar as they share insights on how to be co-sell ready and how to translate it into a meaningful pipeline and an active, revenue generating partnership with Microsoft sellers. Turning co-sell readiness into real Microsoft Marketplace revenue - Microsoft Marketplace Community 05/20/26 8:30 AM PDT Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through Microsoft Marketplace. Topic TBD. May 2026 Office Hours 06/17/26 8:30 AM PDT Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through Microsoft Marketplace. Topic TBD. June 2026 Office Hours Recent Recorded Sessions Date Area Title Description Link 04/15/26 Office Hours Seamless private offers: From creation to purchase and activation Join this Partner Center walkthrough of private offer execution from creation to customer purchase to partner activation View the recording 04/02/26 Partner Session Why Azure belongs in your multi-cloud strategy Tune in to hear WeTransact share when and why Azure should be part of your strategy. Find out how to replicate solutions for Azure. Hear why Marketplace-aligned companies are able to move quickly using Microsoft tools, funding, and incentives. View the recording 03/24/26 Partner Session Best practices for scaling Marketplace channel-led sales Join guest speaker team from Tackle as they walk through opportunities to scale partner driven revenue. Hear how to activate channel opportunities using multiparty private offers and learn when to leverage resale-enabled offers to expand partner reach. View the recording 03/18/26 Office Hours (Partner) Build, publish, and optimize Marketplace offers with App Advisor Learn what App Advisor is, how it works, and how it can help partners accelerate Marketplace offer creation. Live demo walk through; validating value to publishing and optimizing your listing. View the recording 03/11/26 Partner Session AI-powered automation for Marketplace private offers and IP co-sell Learn from guest speaker Jon Yoo, Suger, how software development companies can use AI-powered automation to simplify buying through Microsoft Marketplace, streamline private offers, and optimize co-selling opportunities. View the recording 02/25/26 Partner Session Inside Azure IP co-sell: What high-performing software developers do differently Get an inside look at the signals Microsoft uses to evaluate Marketplace and Azure IP co-sell readiness with insights from Barbara Treviño of Labra. Learn what top software companies do differently to accelerate approvals and boost GTM impact. View the recording 02/18/26 Office Hours (Partner) How to build a Microsoft Marketplace channel practice Building a successful Marketplace practice takes the right people, process, and strategy working together. Learn how top performing partners organize their teams across alliances, operations and leadership View the recording 1/21/26 Office Hours (Partner) Microsoft Partner Center reporting Get to know the Partner Center Insights and Earnings workspaces. Walk through Earnings, Customer, Order, Usage and Revenue reports. View the recording 12/18/25 Office Hours (Partner) Introducing resale enabled offers Explore resale enabled offers through Microsoft Marketplace. View recording 12/04/25 Partner Session AI-powered acceleration: scale faster on Microsoft Marketplace Go beyond listing basics and explore how Microsoft Marketplace can act as a strategic revenue engine. View recording 11/04/25 Partner Session How to structure your Microsoft Partner Center account for long-term success Learn best practices for setting up your Partner Center account for operational and marketplace success. View recording 08/28/25 Office Hours (Partner) Certified software designations: FY26 benefits updates Overview of certified software designations and FY26 benefit updates. View recording Customer sessions Upcoming sessions Date Time Area Title Description Link 04/29/26 8:30 AM PDT Office Hours (Customer) Using Microsoft Marketplace to optimize Azure spend For organizations with an Azure cloud commitment Microsoft Marketplace can be a powerful tool for optimizing how the spend is used. Explore how your organization can leverage its Azure commitment to support software investments through Microsoft Marketplace. Using Microsoft Marketplace to optimize Azure spend - Microsoft Marketplace Community 05/27/26 8:30 AM PDT Office Hours (Customer) Marketplace Office Hours for Customers Tune in for updates, insights, and live Q&A to help use Microsoft Marketplace. Topic TBD. May 2026 Customer Office Hour 06/24/26 9:30 AM PDT Office Hours (Customer) Marketplace Office Hours for Customers Tune in for updates, insights, and live Q&A to help use Microsoft Marketplace. Topic TBD. June 2026 Customer Office Hour Recorded sessions Date Area Title Description Link 03/25/26 Office Hours (Customer) Charting your AI strategy for manufacturing with Marketplace Build, buy, or blend? Gain the insights you need as a manufacturer to scale AI apps and agents across the factory floor using Microsoft Marketplace. Hear about practical manufacturing scenarios View the recording 02/25/26 Office Hours (Customer) Accelerate AI adoption through Microsoft Marketplace Explore practical AI use cases available through Microsoft Marketplace - from prebuilt AI apps and agents to AI-powered solutions that simplify deployment. View the recording 01/28/26 Office Hours (Customer) Optimize cloud cost and performance Learn proven strategies to accelerate time-to-value for cloud and AI investments using Microsoft Marketplace. View the recording 12/11/25 Office Hours (Customer) Chart your AI app and agent strategy Insights into build, buy, or blend approaches for AI apps and agents using Microsoft Marketplace. View recording 07/30/25 Office Hours (Customer) FinOps and the Microsoft Marketplace Learn how Microsoft Marketplace supports FinOps practitioners and accelerates AI transformation. View recording Subscribe to this post If you're not already a Tech Community member, create an account at techcommunity.microsoft.com. Select Subscribe from the three‑dot menu in the upper‑right corner of this post. Under Notification Settings, choose to be notified of edits and comments, and select whether you'd like updates immediately, daily, or weekly (weekly recommended). You can also subscribe to the entire Marketplace Community via the Marketplace Community homepage. ``Ongoing Issue with Employment Verification in Microsoft Partner Program
Hello I am experiencing a persistent issue with the Employment Verification process in the Microsoft Partner and Reseller programs. When attempting to resolve the issue by clicking “Fix Now” after a rejected verification, I am continuously redirected back to the Identity Verification step. Even after completing the identity verification, I am sent back to Employment Verification, only to be rejected again. This creates a loop, and every time I click “Fix Now,” I am not given the option to upload any documents, but instead, I am redirected to the previous step, making it impossible to proceed. This issue has been ongoing for 50 days, and I have contacted Microsoft Support many times. Unfortunately, I continue to receive the same generic responses, asking for the same documents to be uploaded. After submitting them, there is no further follow-up, and the issue remains unresolved. It seems as though I am receiving automated responses without any real resolution. What adds to the frustration is the contradiction in the process: The exact same documents I submitted for Developer Verification, which were successfully processed and authorized, are being rejected for the Partner and Reseller programs, despite being identical in every way. Given the significant impact this issue is having on my business, I am reaching out to the community for assistance. Has anyone else encountered a similar problem, or is there any guidance on how to resolve this? Any insights or advice would be greatly appreciated. Thank you for your time and support.How to choose the right Marketplace offer type for your AI app or agent
Selecting the right Microsoft Marketplace offer type is one of the most important—and often most complex—decisions when bringing AI apps and agents to market. In this latest Marketplace blog article, you’ll learn how different offer types align to AI delivery models and why this choice directly impacts architecture, security boundaries, customer experience, and monetization strategy. The article breaks down key considerations across SaaS, Azure Managed Applications, containers, and virtual machines, helping software development companies understand how to balance control, scalability, and operational ownership. It also highlights how offer type decisions influence where AI workloads run, how data is managed, and how customers deploy and interact with your solution. If you’re building or publishing AI solutions in Microsoft Marketplace, this guidance will help you make informed decisions early—before development, security, and go-to-market plans are locked in. Read the full article: Marketplace Offer Types for AI Apps and agents: SaaS vs Managed App vs Containers
Microsoft Marketplace at Channel Partners Conference
Microsoft Marketplace was a first-time sponsor of the 2026 Channel Partners Conference & Expo—the world’s largest channel event—held in Las Vegas, April 13-16. With 59% of cloud marketplace revenue expected to flow through channel, this event provided a clear opportunity to reinforce Marketplace as a core platform for channel‑led growth. The channel is central for customer Frontier transformation, and Marketplace helps power the commercial foundation, connecting partners, software companies, and customers through flexible, channel-led sales models that scale. Our team really enjoyed the conversations we had after our sessions, on the expo floor, and in private meetings! Did you attend Channel Partners Conference this year? We'd love to hear your takeaways! And if you missed the event, check out this article on the keynote delivered by Microsoft's Kevin LeBlanc, GM of Partner and Marketplace Marketing. Resources for software companies and channel partners are always available on our partner site.
URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible
Hello Microsoft Partner Community Team, I am urgently seeking assistance with an automated enrollment block. We are trying to register our business, Connect In Cloud Ltd (UK Companies House: 09550508), for the Microsoft AI Cloud Partner Program, but we have triggered the "Microsoft runs on trust" security block. I am completely unable to raise a standard support ticket because my Partner Center dashboard shows no active workspaces, meaning the support form will not allow me to submit a request. Furthermore, the standard business phone support lines drop the call after instructing me to use the broken portal. I need a moderator to please escalate this directly to the Vetting and Enrollment team so I can provide my business documentation, verify my identity, and have this block cleared. Here are my exact error details from the blocked screen: Error: Microsoft runs on trust... your request was blocked. Reference Number: 715-123160 Transaction ID: 4b89b272-50fe-4f37-8f5f-15f539cbaed0 Correlation ID: f13ebdd3-5d9d-4b45-a31d-0049e3489a11 Thank you in advance for your help in getting an internal support ticket opened for us
Tech Talks presents: Building Secure, Intelligent Power Pages sites with Agents
Join us on Thursday, April 23rd at 8am PT as Nagesh Bhatt, Senior Product Manager, Power Pages and Bipul Deora, Principal Product Manager, Power Platform present 'Building Secure, Intelligent Power Pages sites with Agents'. We hope to see you there! Call to Action: Click on the link to save the calendar invite: https://aka.ms/TechTalksInvite View past recordings (sign in required): https://aka.ms/TechTalksRecordingSecuring and governing AI agents before deployment
April 30 | 2:00-3:00 PM (GTM +10) Join this live webinar to learn how to secure and govern AI agents before they go live. Explore how to provision agents with Entra Agent ID, manage identities and credentials, enforce least-privilege access, and prevent risks like Shadow AI and agent sprawl. Join to gain practical guidance on governing AI agents across their full lifecycle—so you can deploy with confidence. To view the session live, register here: Securing and Governing AI Agents Before They Go Live You can view previous Security for Software Development Company series sessions on demand here: Security for Software Development Company Series: Securing the Agentic Era
ASfP policy for non-decrementing tickets
Hello Community! We recently found our ASfP support access disabled. According to the ASfP PSAM team, it's because we have exceeded the case creation allotment. It also appears that there is a discrepancy between the number of non-decremented tickets the PSAM team sees, vs the number of tickets the system says we have associated with the contract adding some additional challenges. We requested a report of the tickets that are counting against the agreement from the PSAM team several months ago, shortly after the ASfP agreement renewed, and are still in the process of locating someone from the PSAM team that can help us with this information. Last year we also identified an issue with the case report provided by our PSAM where the "company name" was things like "AppRiver" which is another partner, not the name of one of our clients, and we ended up generating a report ourselves. My question is this, Is there a way for us to identify the non-technical (Ibiza cases) that are counting against our allotment via APIs or another channel that doesn't involve going through the ASfP PSAM team? Thanks! -jonTrouble receiving OTP emails from Microsoft Partner Center
Hello! When clicking the Verify Email button in the location below, the primary contact email is not receiving the OTP verification email. I'm on my 6th Partner Center support ticket attempting to determine out why I am not receiving these emails. Partner center support is quick to help me verify the account manually, but I would really like to see the automated system working as intended to help future partners avoid running into this same issue. Could someone help me track down the email address these messages are coming from? Thanks! -jon For reference, the first few tickets I opened under the following workspace/topic, but the assigned engineers say "you picked the wrong topic try again." Workspace: Account Settings Topic: Account verification > E-mail ownership I ask what set of options I should pick to get my ticket routed to the right team, but I haven't located someone that can answer that question either. I've started choosing a random workspace and topic in the hopes that I get lucky. I don't think this strategy is going to work very well, but the partner center support team haven't suggested a better approach and I'm out of ideas. Maybe if I open enough tickets, someone on the partner center support team will notice and help me out.Microsoft 365 E7 - discounts for nonprofits?
Hi Elevate team With the release of the E7 SKU just around the corner, are you able to advise if there will be a nonprofit discount/grant for this licensing tier? I have had a number of large nonprofits expressing interest in the product and asking about pricing. Considering that E5 has a 60% discount, is it likely that E7 will have a similar discount applied to it? A discount could provide a large benefit to nonprofits and an opportunity for nonprofit partners. Thanks MattUnified for Partners (UfP)
Hello! A few months ago at Microsoft Ignite, Dan Rippey shared an update on The Future of Partner Support - Customer + Partner + Microsoft. Dan brought 'Unified for Partners' center stage and mentioned that Microsoft is going into listening mode and taking partner feedback. It's easy to share feedback with Microsoft by visiting booths at Ignite. What are some ways partners can share feedback with Dan and others at Microsoft year round? For reference, we have a signed NDA with Microsoft if that helps! My first thought are the two community calls that were running for most of 2025. They were the CSP Technical Training Series and Microsoft Partner Community Q&A Call. However, I don't see any upcoming events scheduled... Thanks! -jon
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- 1 MIN READAccess the latest Instructor-Led Training (ILT) updates anytime at http://aka.ms/Courseware_Title_PlanApr 24, 2026
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