Updated on Nov 10, 2025
This privacy notice applies to Soloist.AI, a service that enables users to quickly and simply create a website, including through the use of (AI) based large language models (LLMs) and third party image websites (the “Service”). The Service is owned, licensed, and operated by Mozilla Corporation (referred to herein as “we,” “us,” “our,” or “Mozilla”).
When we collect, share, and process information about you on soloist.ai, this Privacy Notice describes how and why we handle that information. Your use of the Service constitutes your acceptance of this privacy notice, which incorporates by reference our Terms of Use.
Things you should know #
We collect the following information directly from you when you use the Service:
- Accounts & Newsletter Subscriptions: Our website and services require you to create an account. When you create an account, we receive your email address.
- Communications. When you contact us in connection with the Service, we may also collect personal information, such as your username, name, email address, or phone number, as well as any other personal information you may provide to us. You may periodically receive emails in connection with your account or in connection with newsletter subscriptions. We use third party service providers, such as Sendgrid, for email management.
- Payment Information. When you subscribe to services that require a paid subscription, you will send payment through our third-party payment provider, Stripe. We receive a record of your account (including your billing address and the last four digits of your payment method) and the status of your account’s subscription. We may also receive your name, mailing address, and/or email address. This data is used for payment processing, fraud detection and record-keeping purposes. We do not store your full payment details.
- Reports of violations. The Service allows you to report suspected violations of our Terms of Use and Acceptable Use Policy, which are in turn reviewed by human moderators. If you contact us to [email protected], we will retain any personal information you may share with us for as long as we need to review, adjudicate, and resolve the case, or as otherwise required by law.
- Information We Receive From You Directly: We may receive information about you and/or your business from you directly or information you explicitly consent to provide, such as your name and location. We may use this information to improve our Services, including to improve our AI prompts.
- Third-Party Data: If you provide us with links to third-party public websites, such as a public Facebook or Yelp page, we will receive the data about you that appears on that page for inclusion in your website. We may receive data about you that has been made public on third-party websites that you link through the Service.
We also automatically receive certain information when you interact with the Service:
- Technical data.We receive basic telemetry data by default, which we use to improve the performance, stability, and security of the Service, including information about your device, including hardware configuration and device operating system; browser information, such as browser type and settings; log files and usage data; and event information, such as errors or crashes. We may also receive additional information about your device, such as country, language, operator and OEM, which we use to prevent fraud and abuse, enforce our terms, and improve the security of the Service.
- Interaction data. We receive aggregate data about visits to the Service and other aggregate insights about user interactions with the Service. We use this data to better understand usage of the Service, as well as to add, improve, or remove certain features of the Service. We may also receive HTTP referral data to understand the website or domain that referred you to our site, which we only use for purposes of addressing bugs or other technical issues with our Service. We automatically delete this data after 30 days.
- Location data. Your IP address is temporarily collected as part of our server logs, and automatically deleted after 30 days. We use it to approximate your location to comply with relevant legal and regulatory requirements, as well as for fraud and abuse prevention purposes. We also use Microsoft Clarity for customer service session replay which collects your IP address for this purpose, but your IP address is not shared with us and only country level information is shared. Personal information is obfuscated. For more information on Microsoft Clarity’s’ use of your information, please review their Terms of Use and Data Privacy Page.
- Metrics. We may also use cookies, device information, and IP addresses, along with clear GIFs, cookies, and third party services to securely operate the Service, help us understand how users engage with our Service, such as visits to our site and settings preferences, and provide additional functionality, including to assist with user-login and authentication. We use:
- Sign in with Google, which places a cookie on your device to assist with sign-in and authentication to the Service. When you sign into the Service, you accept the associated Privacy Policy and Terms of Service from Google.
- Google Analytics to obtain metrics on how users engage with our websites. This helps us to improve site content. For more information about how Google uses your personal information, please visit Google Analytics’ Privacy & Security. You can install the Google Analytics Opt-out Browser Add-on to prevent data collection about your visits to the Service and prohibit data transmission to Google Analytics.
Solo utilizes other Mozilla services to provide the Services, including TABS. Please review the TABS Terms of Service and Privacy Notice for more details.
We may also use information about you to find and address violations of our Terms of Use or other policies; investigate suspicious activity; detect, prevent, and combat harmful or unlawful behavior; and otherwise maintain the integrity of our Service.
When do we share your information with others? #
- When we have asked and received your permission to share it.
- For processing or providing products and services to you, including with third parties. We use third parties to provide the Service to you, and have contracted with these companies requiring them to protect your information (Third-Party Services):
- Google Cloud Provider. Google Cloud Provider (GCP) is a cloud-computing platform. We use GCP to facilitate hosting images you upload to the Services
. - OpenAI.OpenAI is an AI research and deployment company that offers certain LLMs for individual and enterprise use, APIs, and other services. We use OpenAI to generate content for our customer websites through our Service.
These entities receiving your information are contractually obligated to handle the data in ways that are approved by us.
- When the law requires it. We follow the law whenever we receive requests about you from a government or related to a lawsuit. We’ll notify you when we’re asked to hand over your personal information in this way unless we’re legally prohibited from doing so. When we receive requests like this, we’ll only release your personal information if we have a good faith belief that the law requires us to do so. Nothing in this policy is intended to limit any legal defenses or objections that you may have to a third party’s request to disclose your information.
- When we believe it is necessary to prevent harm to you or someone else. We will only share your information in this way if we have a good faith belief that it is reasonably necessary to protect the rights, property or safety of you, our other users, or the public.
- If our organizational structure or status changes (if we undergo a restructuring, are acquired, or go bankrupt) we may pass your information to a successor or affiliate.
Third Party Sites & Affiliate Marketing #
- Third Party Websites. The Service may contain links to other websites/applications and other websites/applications may reference or link to our Service. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.
- Affiliate Marketing. We partner with third-party businesses through affiliate marketing programs (collectively “Marketing Affiliates”) to offer you product and seller alternatives through the Service. As a result, we may earn commissions from our Marketing Affiliates from some of your interactions with our Service including, but not limited to, clicking on links to third-party websites, clicking on advertising links, or purchasing an item. We do not share or sell any of your personal information generated on our Services to our Marketing Affiliates.
Children #
The Service is not directed to children under 13 years of age (or the minimum age we can process your information without parental consent in your province or country), and we do not knowingly collect or solicit personal information from children. If we obtain actual knowledge that we’ve collected personal information from a child under the age of 13 (or minimum age of consent in your province or country), we will delete that information as soon as possible, unless we have a legal obligation to keep it. If you are a parent or guardian and believe your child has uploaded personal information to the Services without your consent, you may contact us as described in “How to Contact Us” below.
Account Information #
If you would at any time like to review or change the information in your account or terminate your account with the Service, you can:
- Contact us at [email protected].
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. We may retain some information in our files to prevent fraud, assist with any investigations, enforce our legal terms, and/or comply with applicable recordkeeping and other legal requirements.
How to Contact Us #
To make requests regarding your personal information, please contact us through our Data Subject Access Request Portal. If you have any other questions regarding personal information or our privacy practices, please contact us at [email protected]. We respond to all requests we receive from individuals wishing to exercise their rights in accordance with applicable laws.
Supplemental Information users in Specific Regions #
Some regions have data protection laws that require us to specify the following:
Our Privacy Notice describes the purposes for which we process information about you and the categories of information we process. We do not sell personal data.
Our lawful bases for collecting and processing personal information include:
- Legitimate interests. As described in this Privacy Notice, we also receive technical and interaction data of users, which may include IP addresses, and certain metrics to improve the security and reliability of our services, prevent fraud and abuse, log and address technical problems, and enforce our Terms of Use and Acceptable Use Policy.
- Consent. Where we ask for your consent to process your information, you can always withdraw this consent.
The following rights are granted by certain laws such as the General Data Protection Regulation (“GDPR”) in the EU and the California Consumer Privacy Act (“CCPA”) in California:
- The right to know what personal data is collected
- The right to know if personal data is being shared, and with whom
- The right to access your personal data
- The right to exercise your privacy rights without being discriminated against
In many cases, you can access, update, or delete your personal information directly from our product settings.
To make requests regarding your personal data, please contact us through our Data Subject Access Request Portal. If you have any other questions regarding personal data or our privacy practices, please contact us at [email protected], or you can contact our DPO by mail at:
Bird & Bird DPO Services SRL
Avenue Louise 235 b 1
1050 Brussels
Belgium
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. You also have the right to lodge a complaint with your local data protection authority.
Previous Versions
October 2, 2023
We care about your privacy. When we collect information about you on soloist.ai, this Privacy Notice describes how we handle that information.
Things you should know #
- Accounts & Subscriptions: Our website and services require you to create an account. When you create an account, we receive your email address and user name. You may periodically receive emails in connection with your account or through subscriptions. Our email management vendor is Sendgrid.
- Functionality: We may use information such as cookies, device information, and IP addresses to enhance our website’s functionality. For example: We use cookies to assist with user sign-in and authentication to remember that you’ve logged in on your device so you can bypass re-entering your passwords.
- Metrics: We may also use cookies, device information, and IP addresses, along with clear GIFs, cookies and third party services to help us understand in the aggregate how users engage with our website. Specifically, we use Google Analytics and Microsoft Clarity.
- Information We Receive From You Directly: We may receive information about you and/or your business from you directly or information you explicitly consent to provide, such as your name and location.
- Third-Party Data: If you provide us with links to third-party public websites, such as a public Facebook or Yelp page, we will receive the data about you that appears on that page for inclusion in your website. We may receive data about you that has been made public on third-party websites that you link through the website and services.
When do we share your information with others? #
- When we have asked and received your permission to share it.
- For processing or providing products and services to you, including OpenAI to generate content as part of the services, but only if those entities receiving your information are contractually obligated to handle the data in ways that are approved by us.
- When the law requires it. We follow the law whenever we receive requests about you from a government or related to a lawsuit. We’ll notify you when we’re asked to hand over your personal information in this way unless we’re legally prohibited from doing so. When we receive requests like this, we’ll only release your personal information if we have a good faith belief that the law requires us to do so. Nothing in this policy is intended to limit any legal defenses or objections that you may have to a third party’s request to disclose your information.
- When we believe it is necessary to prevent harm to you or someone else. We will only share your information in this way if we have a good faith belief that it is reasonably necessary to protect the rights, property or safety of you, our other users, or the public.
- If our organizational structure or status changes (if we undergo a restructuring, are acquired, or go bankrupt) we may pass your information to a successor or affiliate.
