Can I hide the course content table on the course page?

Yes. Please see the “Course Content” section of our Course Display & Content Settings article for the setting to hide the course content for only those enrolled into the course.

Can I create a unique sidebar for courses, lessons & quizzes?

Different WordPress themes provide different options for sidebars. Thankfully, there are a few plugins that make creating & positioning sidebars easy, regardless of your theme. Try one of the following plugins: Content Aware Sidebars – allows for the creation of new sidebar areas Widget Options – provides a ton of options for widgets that you...

Can I rename “courses,” “lessons,” “topics,” and “quizzes”?

Yes, you certainly can. Go to LEARNDASH LMS > SETTINGS > ADVANCED > CUSTOM LABELS to add or update the labels. After you are done adding all custom labels, click Save in the Save Options box on the right. When you apply custom labels to replace the default labels, all references to those labels will...

Can I reuse lessons & topics across multiple courses?

Yes. Please see our full documentation on shared course steps.

Is LearnDash compatible with other plugins?

While we certainly try our best to make LearnDash compatible with as many plugins as possible, we are unable to guarantee compatibility with all WordPress plugins. You can view our list of officially supported integrations, or browse a list of 3rd-party add-ons created by the LearnDash community.

How do I find the course ID?

If you’re using a shortcode that requires the course ID, there are a few ways you can find it. Without a Plugin There are two ways you can find the course ID without a plugin. Navigate to LEARNDASH LMS > COURSES Hover over the course in which you need the ID Look at the bottom...

404 Errors on LearnDash Pages

There are many reasons why you may be seeing a 404 error. One common reason is when a theme or plugin calls a flush rewrite rule. Here are a couple things you can try: Step 1 Try re-saving your WordPress permalinks: Navigate to SETTINGS > PERMALINKS Scroll to the bottom and clickSave Changes This performs...

Does LearnDash support Learning Tools Interoperability (LTI)?

While LearnDash doesn’t have built-in LTI support, there are alternative solutions depending on your specific needs. Our LearnDash Partner Experts can help! They possess in-depth knowledge of LearnDash functionalities and integrations. They can assess your existing tools and learning ecosystem and recommend the most suitable solution, whether it’s a pre-built integration, a custom LTI implementation,...

What kind of media can be used in LearnDash courses?

Since LearnDash runs on WordPress, any WordPress supported media can be used in your courses. This includes, but is not limited to: Images: jpg, jpeg, png, gif (svg requires a plugin) Documents: pdf, psd (Adobe Photoshop), all Microsoft Word, PowerPoint & Excel formats Audio: mp3, m4a, ogg, wav Video: mp4, m4v, mov, wmv (but we...

Database Info

Custom Tables All LearnDash data is stored within the same database used to run WordPress. LearnDash does not store or connect to any external data sources to retrieve or store data about users, courses, quizzes, etc. LearnDash Database Tables LearnDash uses two main database tables to store user course and quiz progress details: 1. wp_learndash_user_activity:...

How can I make email notifications send on time?

If you’re using the LearnDash notifications add-on, you might experience a delay in the timing of your email notifications. This is partially a limitation of WordPress, but also depends on the type of hosting you have. In some cases, you might need to add a custom cron job on your server. This process differs depending...

Why Am I Unable to Submit an “Open Support Ticket”?

If you’re encountering an issue submitting a support ticket, it’s likely due to permission errors or browser-related issues. Here are some steps you can take to troubleshoot: If the issue persists, feel free to reach out to the support team via email, and we’ll ensure you get the help you need!

I’m getting the error “the link you followed has expired” when installing LearnDash.

NOTE: Remember to create a full site backup before making any changes or updates to your site. The error “The link you followed has expired” in WordPress typically occurs when trying to upload a theme or plugin. This issue is usually related to PHP settings in your server configuration, specifically the following: To fix this,...

Questions about MemberDash?

MemberDash is the best way to add membership related features to your online courses with LearnDash. It helps you stay connected with your users, track renewals, and organize events with just a few clicks. With an intuitive dashboard and handy tools, MemberDash saves you time and helps you build stronger relationships with your community. Plus,...

Known Issues & Conflicts

Randomized Questions on WPEngine Hosting You can find the Randomize Order feature under Display and Content Options > Custom Question Ordering (or display subset of questions). This feature does not work properly with the default WP Engine settings. The following is needed for it to work properly: Once this is enabled, the Custom Question Ordering...

Why is the registration form not showing?

If you cant find the registration form on your site, make sure you enable registration for your WordPress site. Once this is done, if you want to customize the registration process check out these helpful docs:

Page Builders + LearnDash

One of the most common set of questions our support team gets asked is how LearnDash works with page builders. In this comprehensive guide, we’ll answer all of those questions, as well as walk you through exactly how to use specific page builders to best design your LearnDash courses. We’ll focus on three of the...

Why are the license updates and license checks disabled?

If you see the above message on your WordPressdashboard, then this indicates that the LearnDash update and license checks have been disabled using the following define (located in the wp-config.php file of your site): IMPORTANT: All snippets are provided as-is without support or guarantees. These snippets are provided as guidelines for advanced users looking to customize...

FAQs

Your Add-Ons and Plugins are Officially Migrating to LearnDash FAQs

The WordPress ecosystem is as dynamic as when it was first released. We have a multitude of plugins, themes, add-ons, widgets, etc., from a multitude of users and developers. It’s the symbiosis of having users need a particular function to having developers interested and motivated enough to make those functions possible and accessible. That’s the...

WisdmLabs Acquisition FAQ

Who owns WisdmLabs products? WisdmLabs LearnDash Add-ons are the newest acquisition to join the LearnDash suite of online learning and training solutions.The following Add-ons are now under LearnDash ownership: What is going to change with the Add-Ons? No immediate changes will be made. We plan to address issues with the Add-ons that users have identified...

How to Manually Install and Update Plugins from WordPress.org

In some cases, server configurations or other issues may prevent automatic plugin updates directly from the WordPress Dashboard. If you find that you are not able to update your free WordPress.org hosted plugin with the standard WordPress update features, this guide will help you do so manually. This is an example of a WordPress.org timeout...

What is the best way for me to bundle courses using LearnDash?

Creating and offering course bundles in LearnDash can be effectively achieved using the built-in User Groups feature. This approach is simple, avoids third-party plugins, and uses LearnDash’s native capabilities. Heres a step-by-step guide: Step 1: Set Up User Groups in LearnDash Step 2: Configure Access and Enrollment Step 3: Offer the Bundle Advanced Options with...

What plugins can be used with LearnDash for math equation editing?

For math equation editing in LearnDash, you can use the following plugin: Wooninjas LearnDash Arithmetic Quiz Add-on: This plugin enables you to create quizzes that include arithmetic-based questions. It can be a helpful tool if you’re looking to integrate math equations into your quizzes. You can find more information and download the plugin here: LearnDash...

Do I need a plugin to do drip feeding?

You dont need to purchase an additional plugin to enable drip-feeding lessons in LearnDash, as this feature is built directly into LearnDash LMS. You can easily schedule the release of lessons based on time intervals after a student enrolls or set them for specific calendar dates. To enable lesson drip-feeding, please follow these steps: You...

Can I use the same Stripe Purchase Button on multiple courses?

Yes, you can. Since you are using LearnDash’s built-in “Buy Now” or “Recurring” access options, you can use the learndash_payment_buttons shortcode to generate the purchase link. First, you need to find the Course ID for the course you want to create a purchase link for. You can use the learndash_payment_buttons shortcode to create a purchase...

Is there a shortcode for displaying a single lesson in LearnDash?

Unfortunately, LearnDash doesn’t have a built-in shortcode specifically designed to display a single lesson directly. However, you can easily create a direct link to the lesson by using its permalink. Simply copy the URL from the address bar while viewing the lesson, and then place this link on any page or post you like.Alternatively, if...

Is there a way to export an individual course?

By default, LearnDash does not offer a built-in feature to export a single course using the LearnDash export/import tool. The tool allows for the export of courses, lessons, topics and quizzes collectively but does not facilitate exporting an individual course directly. Workaround Options

What should I do if my course content is not displaying correctly?

Here are some steps that should help to identify and resolve the issue: For Users with Elementor Addon – If you’re using the Elementor addon, the issue might be related to the template configuration. Here’s what you can do: For Users Not Using Elementor – If you’re not using Elementor and still experiencing issues, follow...

Moving Away from LearnDash Cloud

Saying goodbye is never easy, but we understand that LearnDash Cloud may not suit all business needs. Before you cancel your LearnDash Cloud subscription, there are a few things you should do first: Backup and Migrate Your Data The very first thing you should do before you cancel your LearnDash Cloud subscription is create an...

What steps can I take if a lesson or topic is not marked as complete?

Troubleshooting Steps You can use the Health Check & Troubleshooting plugin to test for plugin or theme conflict. Your users will not be impacted by your testing at the same time they may be viewing the front end of the website. Per Health Check & Troubleshooting, the plugin: Allows you to have a clean WordPress...

What are the different user roles in LearnDash and what permissions do they have?

LearnDash works directly with WordPress’ built-in user roles and adds a few special roles to help manage courses, lessons, and other learning materials. Heres a clear guide to the different user roles in LearnDash and what each one can do. Default WordPress Roles 1. Administrator 2. Editor 3. Author 4. Contributor 5. Subscriber LearnDash-Specific Roles...