Astra’s customizer doesn’t work when GiveWP plugin is enabled?

  • Resolved Imagehstrvraagt

    (@hstrvraagt)


    10 months ago

    Hi, I’m currently making a website with Astra theme. The customizer did not work. After disabling the plugins and enabling one by one, GiveWP seems to be the problem. So I have it disabled for now, so I can work with Astra.

    I use Astra 4.8.11 and GiveWP 3.20.0

    Is there any way to make them work together? I’d love to hear! Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ImageRobin Joshua Del Mundo

    (@robindelmundo)

    9 months, 4 weeks ago

    Hi @hstrvraagt ,

    Glad you reached out! Happy to help.

    I tried replicating this on a test site with Astra 4.8.12 and GiveWP 3.20.0, but they’re both working fine, as demonstrated by my tests here — https://www.loom.com/share/6855f0ab403d4881bc372b62298a34d1?sid=2e73d09c-0cdf-451c-b144-9007a298978d.

    Did I do what was required to reproduce the issue?

    If you did anything different, please let me know and if I can replicate this on a test site, I will create a bug report for it so that our developers can be made aware of the issue.

    Looking forward to helping you get to the bottom of this!

    Plugin Support ImageRobin Joshua Del Mundo

    (@robindelmundo)

    9 months, 3 weeks ago

    Hi @hstrvraagt ,

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

    Thread Starter Imagehstrvraagt

    (@hstrvraagt)

    9 months, 3 weeks ago

    Hi, thanks for checking in and apologies for the late reply! I enabled the WP Give plugin (in the way you did in the video) and the customizer stopped working (kept saying it was loading). Disabled the plugin and customizer worked again… It’s mysterious!

    Thanks for reaching out and have a great day!

    Cheers, Hester

Viewing 3 replies - 1 through 3 (of 3 total)

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