Donation form build design hangs

Resolved richards1052
(@richards1052)

6 months, 3 weeks ago
When I first set up my campaign form the design box opened.. But now it hangs and I cannot edit the form. I found this fix: https://www.richardsilverstein.com/wp-admin/edit.php?post_type=give_forms&page=givewp-form-builder&donationFormID=106602&locale=en_US

But I inserted it under Settings->Advanced->Donation Forms->Custom Styles. Is this where I add the css?

I cleared my browser cache. But this doesn’t correct the problem.
- This topic was modified 6 months, 3 weeks ago by richards1052.
- This topic was modified 6 months, 3 weeks ago by richards1052.
The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Ginger Coolidge
(@gscoolidge)

6 months, 3 weeks ago

Hello @richards1052 ,

Glad you reached out, happy to help.

There are a few reasons the donation form will hang. One is a plugin conflict that occurs if the All In One SEO plugin is active. We have a code snippet for that we can share. Otherwise, it might be a fatal error happening behind the scenes. We’d need access to your PHP error logs to sift through to check for that. Your web host can help you access those logs if needed.

I cannot see any of the links you shared as they are only accessible when logged in to your WordPress website. If you added some custom CSS you need help with, please send that in your reply. That said, custom CSS (styling) would have anything to do with a form hanging.

And finally, go ahead and send your system info in case its none of the above. To do this, navigate to GiveWP > Tools > System Info (tab), click the button to Get System Report and copy/paste ALL of the text in your reply to us here. This is a (silent) screen video showing you were to find this information in your WordPress admin: https://www.loom.com/share/28139090d53c4fb5a26ea11dd04d0227

We look forward to guiding you to a solution here! 🙂

Plugin Support Robin Joshua Del Mundo
(@robindelmundo)

6 months, 2 weeks ago

Hi @richards1052 ,

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!