The snapshot
1
Gearset achieved a 98% company-wide adoption rate of Google Workspace with Gemini.
2
Operational expenses decreased by over $80,000 through the reduction of technical debt and consolidation of the tech stack.
3
The implementation of Data Loss Prevention (DLP) took just two months, saving two-thirds of the expected project time.
About Gearset
Since 2015, Gearset has defined what great Salesforce DevOps looks like – empowering thousands of enterprises globally to release faster, while improving quality, security, compliance and governance.
Gearset gives teams everything they need to manage the entire DevOps lifecycle in one platform – including CI/CD automation, metadata comparisons, backup and restore, org intelligence, code reviews, sandbox seeding, test automation, data archiving, observability, and change monitoring – all underpinned by enterprise-grade security and world-class support.
The Challenge
In 2021, Gearset’s leadership team decided to formalise and scale its IT operations. At the time, the company managed its Google Workspace environment directly, without any specialised support.
Gearset’s newly formed IT team aimed to derive more value out of their Google Workspace instance. They needed a Google Workspace partner to help them achieve this, so it was integral they found a partner who could:
- Navigate the landscape of Single Sign On (SSO): Faced with a saturated market, Gearset was weighing up which SSO application would best reduce the attack surface and simplify user access management.
- Provide expertise on AI tooling: To enable staff to securely innovate quicker and speed up the completion of tasks, Gearset’s IT team wanted to implement a user-friendly AI platform.
- Support with Data Loss Prevention (DLP): Preventing the unauthorised sharing of sensitive information was a non-negotiable pillar of their security strategy.
- Identify Security Enhancements: For a security-first company, Gearset required an independent assessment of their current controls and expert recommendations.
- Advise across the entire Google Workspace ecosystem: On a mission to empower staff with the technology to enhance their way of working, Gearset wanted a proactive partner who could consistently share best practices, provide techniques on using new features and collaborate on upcoming releases that teams would find most useful.
When I first met Devoteam, I knew Gearset was in safe hands. The team knew the Google Workspace applications inside out. This level of expertise was the real rocket fuel in our relationship.
Nathan Goodfellow,
Head of IT, Gearset
The Solution
Over the course of this multi-year partnership, Devoteam’s Google Workspace experts have guided and supported Gearset across a range of transformative initiatives.
To address the core challenges Gearset faced, Devoteam:
- Optimised the value of Google Workspace licenses: Devoteam guided Gearset to leverage the native applications already included in their Google Workspace license. By identifying in-built solutions to replace redundant third-party tools, Gearset consolidated their tech stack and reduced technical debt.
- Simplified DLP: From the start of Gearset’s DLP project, Devoteam’s experts worked collaboratively to efficiently implement sensitivity labelling in Gmail.
Devoteam’s experts worked alongside us throughout the project and with their help, we achieved what could’ve taken 6 months in just 2 months, saving us 2/3 of the time. Working with professionals who’ve trodden the Google path many times makes all the difference. Our DLP protocols have improved both accuracy and enforcement of our internal security policies as well as supporting us in ISO 27001:2022.
Nathan Goodfellow,
Head of IT, Gearset
- Bolstered security measures: Regular security audits are conducted by Devoteam’s Google Workspace consultants, surfacing which newly available controls Gearset should activate and recommending a series of actionable steps to apply to enhance their security posture.
- Delivers practical guidance on upcoming releases: To help Gearset’s employees embrace new Google Workspace features, Devoteam conducts focused training sessions, building knowledge and awareness on how staff are able to optimally use the latest capabilities.
- Enablement of Google Workspace with Gemini: Devoteam implemented a multi-phased approach for Google Workspace with Gemini, which included:
1. Compliance Checks: After understanding the internal compliance requirements, Devoteam prepared documentation outlining how the architecture of Gemini satisfies the ‘Zero Trust Boundary’.
2. Bespoke Use Case Identification: Next, both teams collaborated on the high-value tasks that staff from every business unit could focus on.
3. 6-week adoption program: Devoteam’s expert led a tailored adoption program, allowing staff to workshop ideas, receive training, and become AI champions.
Working with Devoteam isn’t just a vendor relationship, it’s a bedrock partnership that has enabled us to gain access to tooling and expertise that would be otherwise unobtainable. With Devoteam’s support, Gearset was one of the few companies able to gain early access to Gemini Enterprise (formerly Google Agentspace), which has helped advance our Agentic AI strategy.
Nathan Goodfellow,
Head of IT, Gearset
The Result
The partnership has transformed Gearset’s IT function into a strategic asset, delivering measurable improvements in security, productivity, and cost efficiency.
Reduced technical debt: Advising on the intrinsic security features and AI functionality of Google Workspace such as Google SAML and Google Workspace with Gemini, Devoteam was able to assist Gearset to decrease operational expenses by over £80,000.
98% company-wide adoption of Google Workspace with Gemini:
From Google Meet notes, Deep Research for market research to Email and Document summarisation, this productivity solution is a daily go-to tool for nearly all of Gearset’s employees.
A resilient and robust security posture:
After configuring effective security protocols, Gearset is more resilient against potential threats.
Getting to the point where 98% of Gearset’s employee base frequently uses Google Workspace with Gemini would not have been possible without Devoteam’s AI expertise. Their guidance has allowed us to utilise some of the very best tooling on the market, enabling us to explore our own AI journey without hesitation.
Nathan Goodfellow,
Head of IT, Gearset
Conclusion
This collaborative, end-to-end partnership continues to evolve. Key priorities for the next 12 months include the expanded use of Chrome Enterprise Premium and innovative applications of Gemini’s new multimodal capabilities.
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