#1 ServiceNow Partner for CRM in EMEA
Transform your customer relationships: Partner with
the experts in ServiceNow CRM
Navigating the complexities of modern customer engagement requires a strategic approach.
Our proven expertise ensures seamless integration and rapid ROI with ServiceNow CRM.
How traditional CRM fails
39%
of companies saw significant
decrease in CX quality
Source: Forrester
70%
of agents require 4+ apps
to resolve issues
Source: ServiceNow CX Insights Report
only 10h
per week of salespeople’s time
is spent on selling
Source: Ipsos
The advantage of ServiceNow platform
Fuel your commercial growth with ServiceNow CRM
Discover the power of ServiceNow CRM and its products.
Sales and Order Management (SOM)
Supercharge your sales engine, drive revenue growth & efficiency
Sales and Order Management (SOM)
Sales and Order Management (SOM) within ServiceNow CRM streamlines and optimises the sales process. It provides tools to manage sales data, automate workflows, and gain insights into performance, enabling sales teams to focus on closing deals. SOM helps organisations improve sales efficiency, forecast accurately, and enhance collaboration by providing a centralised platform for managing sales activities, from lead qualification to post-sale analysis.
Sales automation
Streamline your sales process with automated lead management, opportunity tracking, and forecasting, enabling your sales teams to close deals faster.
Opportunity management
Gain clear visibility into your sales pipeline, allowing for more accurate forecasting and strategic deal management.
Reporting & analytics
Get valuable insights into your sales performance, identify trends, and optimise your sales strategies with comprehensive reporting and analytics.
Mobile sales
Empower your field sales team with mobile access to critical customer and sales data, enabling them to close deals on the go.
Quote & order management
Generate accurate quotes and process orders efficiently, reducing errors and accelerating the sales cycle.
Customer Service Management (CSM)
Build stronger customer relationships, enhance customer loyalty & satisfaction
Customer Service Management (CSM)
ServiceNow Customer Service Management (CSM) provides a unified platform to manage customer interactions across multiple channels. It automates workflows, allowing agents to resolve issues quickly and efficiently. By providing a 360-degree view of the customer, CSM enables personalised support, enhancing customer satisfaction and loyalty. This platform facilitates proactive customer service, reduces resolution times, and allows for detailed analysis of customer interactions to continuously improve service delivery.
Customer Service Management
Provide exceptional customer support with a unified view of customer interactions, efficient case management, and proactive issue resolution.
Knowledge management
Empower your support team and customers with easy access to relevant knowledge articles and FAQs, reducing resolution times.
Omnichannel support
Provide seamless customer support across multiple channels, including email, phone, chat, and social media.
Customer self-service
Enable customers to resolve issues independently with self-service portals and knowledge bases, reducing support costs.
Reporting & analytics
Monitor customer satisfaction, track support performance, and identify areas for improvement with comprehensive reporting and analytics.
Field Service Management (FSM)
Maximise field team productivity, optimise field operations & improve efficiency
Field Service Management (FSM)
ServiceNow Field Service Management (FSM) optimises field service operations by enabling efficient scheduling, dispatching, and tracking of field technicians. It improves operational efficiency and customer satisfaction by facilitating real-time communication, comprehensive resource management, and streamlined service delivery. FSM allows organisations to manage work orders, track inventory, and ensure technicians have the necessary information to resolve issues on site.
Work Order Management
Streamline field service operations with efficient work order scheduling, dispatching, and tracking.
Mobile field service
Equip your field technicians with mobile access to work orders, customer information, and real-time updates, improving first-time fix rates.
Inventory management
Optimise inventory levels and track parts usage to ensure technicians have the right resources at the right time.
Scheduling & dispatch
Optimise schedules and dispatch technicians effectively, reducing travel time and improving service delivery.
Reporting & analytics
Monitor field service performance, track technician productivity, and identify areas for improvement with comprehensive reporting and analytics.
You must be asking yourself
Why choose the #1 ServiceNow CRM partner in EMEA?
Proven expertise
As the leading ServiceNow CRM partner, we possess deep industry knowledge and a track record of successful midmarket implementations.
Tailored solutions
We understand the unique challenges of commercial businesses and provide customised solutions to meet your specific needs.
Accelerated ROI
Our optimised implementation and integration processes ensure rapid time-to-value and measurable results.
Dedicated support
Benefit from our ongoing support and guidance, ensuring your continued success with ServiceNow CRM.
Scalability & flexibility
Grow your business with a scalable and flexible CRM solution that adapts to your evolving needs.
Integration prowess
Seamlessly integrate ServiceNow CRM with your existing systems for a unified customer view.
Efficiency gains
Automate workflows and streamline processes to improve productivity and reduce operational costs.
Choose the best option for your business
TURBO
Perfect choice for growing mid-market business ready to transform customer relationships, but not having months or a massive budget to implement a complex CRM.
€30K / 30 days
Guaranteed implementation of one of the ServiceNow CRM modules in 30 days
What’s included?
- team alignment (scoping, use case, outcomes)
- data & process workshops to cover the use case
- application setup & configuration accelerators
- training & enablement
- test & go-live
QUICKSTART
An option for bigger enterprises seeking to modernise their CRM capabilities with ServiceNow, but need a clear path to value and a predictable investment.
€100K / 100 days
Guaranteed implementation of one of the ServiceNow CRM modules in 100 days
What’s included?
- team alignment (scoping, use case, outcomes)
- data & process workshops to cover the use case
- application setup & configuration accelerators
- training & enablement
- test & go-live
What do our customers say?
St Maclou
St Maclou digitalises installation service with ServiceNow CSM & FSM
St Maclou, a leading expert in flooring and installation for over 60 years with 139 stores, wanted to streamline its logistics and customer processes by providing simplified access to information, shorter construction times, and a clear overview of project progress. To make the whole process more connected and more transparent, they decided to go with ServiceNow FSM & CSM.
We immediately recognised the importance of the ServiceNow platform approach. The ease at which we can integrate new features will really accelerate our transformation.
Guillaume Pourquier
Director of Information Systems
Konica Minolta
How Konica Minolta transformed its customer service with ServiceNow CSM
Konica Minolta is one of the biggest providers of office solutions and managed print services in the world. The company wanted to move away from a heavily customised and inefficient ITSM tool to harmonise processes across 30 different countries while prioritising value delivery.
Before ServiceNow, we faced challenges with an unfit ITSM tool, limited knowledge, and a highly customised system that was slow and inefficient.
Jan Kolar
Manager IT ITSM Europe at Konica Minolta Business Solutions Europe GmbH
Husqvarna
Husqvarna ‘meets customers in their gardens’ with ServiceNow FSM
Husqvarna is one of Sweden’s most trusted businesses and brands designing and building a diverse range of pioneering products. When the company launched a new venture offering its market-leading robotic lawnmowers to homeowners as an at-home service basis, it selected ServiceNow FSM as the core technology platform and engine on which to build the business.
With Field Service Management we have 100% transparency at every stage. It’s fantastic, we’ve never had that before.
Andreas Holm
Program Director, BU Europe at Husqvarna Group
E-book
The ultimate ServiceNow CRM playbook: Maximise your sales & service
Discover how to navigate the complexities of ServiceNow CRM implementation and optimisation, paving the way for sustainable growth and enhanced customer loyalty, by exploring features and products such as Customer Service Management, Field Service Management and Sales & Order Management.
Are you a listener rather than a reader?
Explore our upcoming webinar series
on ServiceNow CRM for a full picture!
On-demand webinar
The ultimate guide to ServiceNow CRM
Gain clarity on what is ServiceNow CRM and how it provides a unified solution to manage your entire customer lifecycle.
On-demand webinar
Get rapid CRM success: ServiceNow in 30 days for €30K
A webinar for mid-market businesses looking for a fast, affordable, and effective way to leverage the power of ServiceNow CRM.
On-demand webinar
Boost your Enterprise CRM vision: ServiceNow in 100 days for €100K
A webinar for enterprise leaders looking for a clear and cost-effective way to begin their ServiceNow CRM journey.
23rd September | 14:00 CET
ServiceNow CRM & AI: Building intelligent customer relationships
Explore the AI capabilities for ServiceNow customer workflows and start building intelligent customer relationships today.
