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Pioneer: A summit where CX leaders redefine what's possible

27 days ago

Fin Community

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Pioneer: A summit where CX leaders redefine what's possible

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Sarah ElyafiNew Participant

Segmenter la visibilité de la section tickets dans le chatbot côté client en fonction de nos offres supportSubmitted

Bonjour,Nous avons un besoin urgent : le bouton "Tickets" affiché dans la barre de navigation du Messenger doit impérativement n'être visible que par nos clients Premium.Or, cet espace ne peut aujourd'hui être activé/désactivé que globalement (Visito

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25 minutes ago

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Mickaël SerantesNew Participant

Table of content for Product UpdateSubmitted

Add the possibility to add a table of content on the Product Update page.

1

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1 hour ago

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SlimNew Participant

Reusable workflows: expose whether the workflow was triggered manually (trigger-source flag for branching)Submitted

Current behaviorA reusable workflow can be started in two ways: by another workflow or automation via the "Pass to reusable workflow" step, or manually by a teammate from the Help Desk (⌘K → "Trigger reusable workflow"). Inside the workflow itself, t

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170

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2 hours ago

Natalia_NNew Participant

Knowledge Base

Internal Article Formatting Lost

Hi everyone,I'm hoping someone has run into this before.We're currently migrating our internal Knowledge Base into Intercom for Fin/CoPilot, but we're not manually creating each article in Intercom. Instead, we're uploading our existing documentation

2704

3 hours ago

melzayatNew Participant

Welcome Party

Hello from Argentina!

Hi everyone!Really excited to be joining the group. I've been using Intercom for about 5 years now, and I really love it. I am a CX consultant for new and growing SaaS, and I currently help businesses implement Intercom in their accounts and make the

271

4 hours ago

A

Ask AdaNew Participant

Messenger

Please retain search history after Fin updates

After every Fin update, the search history in the workspace is lost. We would like to retain this history.

70

kavodNew Participant

Which Push Notification Traffic Source Is Best for Beginners?

Hello everyone.I’m planning to test push notification traffic for affiliate campaigns and want to avoid wasting my initial budget on low-quality clicks. From what I’ve learned, traffic quality, targeting options, geographic coverage, and subscriber e

81

K

22 hours ago

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Judy CorreiaNew Participant

Escalation rule should evaluate and run before inital Fin intro messageSubmitted

Our workflow is setup so that Fin’s initial response begins with an introductory message (something like “Hi, I’m Fin Support’s AI Agent….you can ask to talk to the team at anytime.” Currently this message is also sent when a ticket requires immediat

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190

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2 days ago

tommynorNew Participant

Better Time Awareness in FinSubmitted

We’d love to see Fin gain a stronger understanding of time and business hours.For us, it’s important that Fin knows when our support team is open and when we’re closed. Today, after business hours, a customer can go through the following experience:F

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2 days ago

Matej BosnjakNew Participant

Feature Request: Folder / Collection Structure for Intercom Audiences (Segments)Submitted

Hi everyone! SummaryWe are building a structured segmentation system covering 8 countries × 6 license tiers × up to 7 roles per tier, plus driver, EMS, and product-specific sub-segments. This will result in 150–200+ audience segments in Intercom.At

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681

S

2 days ago

Natalia_NNew Participant

Knowledge Base

Internal Article Formatting Lost

Hi everyone,I'm hoping someone has run into this before.We're currently migrating our internal Knowledge Base into Intercom for Fin/CoPilot, but we're not manually creating each article in Intercom. Instead, we're uploading our existing documentation

2704

3 hours ago

A

Ask AdaNew Participant

Messenger

Please retain search history after Fin updates

After every Fin update, the search history in the workspace is lost. We would like to retain this history.

70

kavodNew Participant

Which Push Notification Traffic Source Is Best for Beginners?

Hello everyone.I’m planning to test push notification traffic for affiliate campaigns and want to avoid wasting my initial budget on low-quality clicks. From what I’ve learned, traffic quality, targeting options, geographic coverage, and subscriber e

81

K

22 hours ago

J

josephferyNew Participant

Workflows

How Should a PC Gaming Website Organize Its Help Center?

I'm working on improving the support experience for a PC gaming content website and am considering Intercom for customer communication and self-service support.The website covers various types of PC gaming content, so visitors may need help finding g

621

2 days ago

L

LaisNew Participant

Tips, Tricks and Workarounds

Custom outbound messages

Hi everyone! 👋I’m looking for some help from anyone in the community who has created custom outbound messages as personalized posts and implemented them in Intercom.I’d love to understand how you approached the implementation, specifically, what path

521

2 days ago

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Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

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2 days ago

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Anca LupituNew Participant

Deploy Fin

Confluence sync as public

Hi - I am sure some of you got into this issue, so any best practices are more than welcome. I want to connect Confluence to Fin as a content sources, however I can see that the articles in Confluence are automatically synced as internal articles. So

1792

3 days ago

J

jhonferyNew Participant

Workflows

Best Way to Manage Customer Support for a Gaming Website?

I’m working on a PC gaming website where visitors often have questions about games, installation, system requirements, and troubleshooting.For those using Intercom, what’s the best way to organize these types of questions? Would you recommend using a

821

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4 days ago

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Cole McCordNew Participant

Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - Airia

Product or tool name: Airia (https://airia.ai)Exact redirect URI to review:https://auth.airia.ai/OAuth/callbackMCP endpoints targeted: both https://mcp.intercom.com/mcp (US) and https://mcp.eu.intercom.com/mcp (EU). We have EU-hosted customers whose

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4 days ago

J

Jasmine BrownNew Participant

Deploy Fin

Fin Handoff Issue - Agent Replies not Appearing

Hi all,We're seeing an issue after conversations are handed off from Fin to Zendesk:Customer messages are successfully reaching Zendesk Conversations are being assigned to agents as expected Agents can reply from ZendeskHowever, the customer never re

1021

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5 days ago

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