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One platform for every call, text, CSR, technician and AI agent. Never miss an opportunity with Sameday.

Nearly 2,000 service businesses run on Sameday.

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Answer every call, everywhere. Port your number or keep your carrier—Sameday answers, books, and logs every opportunity, day or night.

Sameday Home Services Image
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Image AL MK
Monday, Aug 3
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Inbound call
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Image 0:00/  0:121x ImageAgent ImageCustomer Image
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Image Scheduled · Sat, Aug 3 View transcriptImage

This lead was classified as a high value lead to the system not working and it being over ten years old.

  • ImageThey are a new customer that called from Google LSA
  • ImageI was able to book this on the Joe Parry for the 3-5 window
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Inbound call
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Image 0:00/  0:141x ImageAgent ImageCustomer Image
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Image Rescheduled, Mon, Aug 5 View transcriptImage

Erin called back in to reschedule her appointment for when her husband will be home.

  • ImageSimple rescheduling, still very interested in our summer promo
  • ImageMoved the appointment to Caleb to make the time work

Message Erin Jones about her technician being 30 minutes early...

Image Image Draft reply Image Image

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Keep every tool in sync. Connect ServiceTitan, Housecall Pro, lead sources, and calendars so your team always has the latest data.

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week happen.

Fill next week’s calendar. Tell Sameday who to win back; it finds the list, calls, texts, and books the jobs for you.

A contact center solution, end to end.

app.gosameday.com/phone/queues
Queues
QueueMembersRing strategyMax wait
Front deskMain line Image Image +2 Ring all 2 min
After-hours leadsPaid campaigns Image Image +1 Round robin 45 sec
Sales hunt groupNew opportunities Image Image +3 Least calls 1 min
Emergency lineNights & weekends Image Image +2 Ring all 30 sec
BillingInvoices & vendors Image Image +1 Least calls 3 min

Design every call path visually. Build after-hours menus, VIP routing, and ring groups — then change them in seconds without touching your carrier or disrupting a live call.

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Conversations
EJ Erin Jones
Monday, Aug 3
EJ Image Call ended Erin called · AI answered
▶ Image 0:12 1× Image
✓  Scheduled View transcript ⌄

Classified as a high-value lead — the AC isn’t cooling and the system is over ten years old.

  • They are a new customer that called from Google LSA
  • I was able to book this on the Joe Parry for the 3–5 window

Hi Erin, this is Maya with Sameday Home Services. Joe is running about 30 minutes early. Will that still work?

EJ

Yes, that’s perfect — I’ll be home.

Great, I’ll let him know. See you soon!

EJ Image Call ended Erin called · Jake answered
▶ Image 0:42 1× Image
✓  Job complete View transcript ⌄

Erin confirmed the repair is complete and the thermostat is syncing normally.

  • Customer asked about the annual maintenance plan
  • Follow-up requested for tomorrow morning
Tuesday, Aug 4

Good morning, Erin. Want me to send over the maintenance plan options we discussed?

EJ

Yes please. Could someone call me before lunch?

EJ Image Call ended Follow-up call · AI answered
▶ Image 1:08 1× Image
✓  Membership sold View transcript ⌄

Erin enrolled in the annual maintenance plan and booked her first tune-up.

  • Two annual visits with priority scheduling
  • Fall tune-up booked for October 8
Message Erin Jones about her technician being 30 minutes early…
☺✦  Draft reply↑

Texting, built in. Send texts on your own or let your AI do it — every message lands in the same thread, with the full call history right behind it.

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Sameday Agents
Run a reactivation campaign for customers we haven't seen in 12+ months. Calls first, text if no answer.

Found 120 customers with no visit in 12+ months. Starting with the 38 highest-value accounts.

✓Pulled 120 dormant customers ✓Segmented 38 high-value accounts ⠿Calling batch 1 of 4 · 6 of 10 answered
Marcia Tran · booked Thu 8–10 AM$380 est. Dale Whitfield · booked Fri 1–3 PM$380 est. 4 no-answers · follow-up text sent2 replies

2 bookings so far, $760 estimated. I’ll keep working through the list.

Follow up on open plumbing estimates older than three days. Prioritize water heaters and sewer replacements.

Found 43 open estimates worth $186,400. Starting with homeowners who viewed their estimate more than once.

✓Imported 43 open estimates from ServiceTitan ✓Ranked 14 high-intent homeowners ⠿Texting Sarah M. about her tankless install
J. Calloway · tankless quote reopened$4,200 R. Okafor · water heater approved$2,850 6 estimates queued for callstoday

4 replies and $18,400 reopened. Next I’ll call the six highest-value estimates.

Ask happy plumbing customers for a review after completed jobs. Skip anyone with an unresolved issue.

Found 27 completed jobs with strong technician notes and no open callbacks in the last seven days.

Whitaker family · 5-star on Google★ 5.0 T. Nguyen · 5-star on Google★ 5.0

7 requests sent, 3 new five-star reviews. I’ll check for replies again this afternoon.

Fill Thursday’s two open plumbing slots with customers waiting for earlier appointments.

Found 11 nearby customers who asked for an earlier visit. Matching them by urgency, route, and technician skill.

Waiting for approvalDrafted 3h ago

Text to the Lopez family

Hi Maria — a Thursday 8–10 AM window just opened up. Want me to move your sewer inspection earlier?

Ferris family · moved to Thu 8–10 AMno water K. Draper · confirmed new window11 AM–1 PM

2 appointments moved up. One Thursday slot is still available.

AI agents, always working. When the team can't pick up, Sameday answers, books, and follows up — overflow, after-hours, and missed calls, handled.

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AI coaching, every call. Each conversation is scored against your playbook with per-rep coaching, so your team never misses a beat.

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Trusted by thousands of companies and customers.

Sameday in numbers.

Thousands of trades businesses run on Sameday — answering the calls they used to miss and booking the jobs that went to voicemail.

Calls answered with AI in the trades.
4M+ Calls answered with AI in the trades.
Booking rate in most channels.
92% Booking rate in most channels.
Revenue sold by our AI agents.
$2.5B Revenue sold by our AI agents.
Satisfaction from Sameday customers.
96% Satisfaction from Sameday customers.

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