Support
We care about making networking easy, and we’re good at it. From one service to 10,000, we’re here to help.
You’ll sign in first so we know which account to look at.
Or emailsupport@ngrok.comfrom the address on your ngrok account.
Basic
Free for everyone on ngrok.
- Email support
- Best-effort response, typically within 24 hours
- Included on Free, Hobbyist, and Pay-as-you-go
Free
Dedicated On-Call
For teams running ngrok in production. Add Slack, Teams, or 24×7 paging on top.
For production
- Email support with an 8 business hour SLA
- Prioritized ticket handling
- Available on Pay-as-you-go and custom contracts
- Optional Slack, Teams, and paging add-ons
$200
monthly or $2,400 / year
Add-ons for Dedicated On-Call
Match how your team already works, and page someone when it matters most.
Slack or Teams
Open and track tickets from your own Slack or Teams channel.
- Open tickets from Slack or Teams
- Same 8 business hour SLA on tickets
- Best-effort response on channel threads
+$200
monthlyor $2,400 per year
Paging
Page an on-call engineer when prod needs help right now.
- Flag an email URGENT to page on-call
- 1 hour response SLA, 24×7
- Backed by our on-call rotation
+$1,000
monthlyor $12,000 per year
Need something custom?
Ask us about contractual SLAs, BAAs for HIPAA, and enterprise on-call escalations.
