-
Tools
Loyalty Program
Drive repeat business with a custom loyalty program
Turn shoppers into regulars with a seamless, built-in loyalty program that rewards and retains your best customers. Flowhub Loyalty delivers 3.5x more annual revenue from customers.
Why Flowhub Loyalty?
20% of your customers account for 80% of revenue, and acquiring a new customer can cost as much as 7x more than retaining an existing one.
In the competitive cannabis market, dispensaries need more than just great products—they need a way to keep customers coming back. A well-structured loyalty program ensures that your best customers feel appreciated and incentivized to return, increasing their lifetime value while reducing your acquisition costs.
Flowhub Loyalty is designed to help you reward, retain, and engage your best customers. With a fully integrated, built-in loyalty program, Flowhub makes it easy to turn one-time shoppers into lifelong advocates for your business. Whether you're looking to increase repeat visits, boost average order values, or create a more personalized shopping experience, Flowhub Loyalty provides the tools you need to make it happen.
Loyalty runs natively inside Flowhub POS, no add-ons, plugins, or third-party integrations needed to launch your custom dispensary loyalty program.
Build named tiers, each with its own earning rate, redemption value, and exclusive deals. Customers level up automatically as they spend, and rewards apply themselves at checkout.
Logged-in online shoppers redeem points at checkout and watch the discount apply in real time.
Set custom earning and redemption rates for Med vs. Rec shoppers and special groups like Veterans, so the right customers always get the right rewards.
Loyalty is built into Flowhub Greet and POS, so budtenders can enroll customers in seconds, anywhere from check-in to checkout.
Capture explicit customer consent for data storage and SMS/email opt-in, right at the point of sale.
Customers redeem points instantly at checkout for cash discounts or to unlock exclusive, members-only deals.
Let customers cash in only the points they want at checkout, full flexibility to use rewards their way.
Drive traffic when you need it most by setting different earning rates by day of the week or time of day.
See points earned and redeemed instantly inside the POS and on every customer profile.
Run a unique program per store or one unified program across every location, whatever fits your business.
Display points earned, spent, and remaining at the bottom of every digital or printed receipt.
Two-way integrations with Alpine IQ, Springbig, and StickyCards connect rewards to any Flowhub deal and redeem them seamlessly at checkout.
Set expiration rules to keep customers coming back and manage outstanding points liability on your books.
“With Flowhub, I have more time to train people, make internal improvements, negotiate with vendors, and uncover what works and doesn't work for the company.”Sean Renko, Regional Manager at Silverpeak
Frequently Asked Questions
Flowhub Loyalty allows dispensaries to reward customers with points for every dollar spent, which can be redeemed for discounts or special offers at checkout.
Yes! Flowhub Loyalty gives you full control over how points are earned and redeemed, ensuring your program aligns with your business strategy. You can customize point accrual rates based on purchase amounts, set flexible redemption values for discounts or deals, and create special promotions for Med, Rec, or both customer types. Additionally, you can target specific customer groups with exclusive rewards, ensuring a personalized experience that keeps shoppers engaged and coming back.
Customers can enroll in your loyalty program directly at check in or checkout with just a few taps, making the process quick and hassle-free.
Yes, customers can redeem their accumulated loyalty points at checkout for cash discounts, or you can configure rewards for specific products.
Yes, Flowhub Loyalty seamlessly integrates with Springbig and Alpine IQ for two-way loyalty program management.
Yes, you can configure separate loyalty programs for medical and recreational customers or apply a unified program across all stores.
Yes! You can create custom loyalty rules for each store or set up a single program across multiple locations.
If you’re a Flowhub customer, simply enable Loyalty in your settings and customize the program to start rewarding customers instantly.
Click here to learn how to create a loyalty program in Flowhub today.
More tools to explore...
MCP Connector
Flowhub MCP puts your dispensary operating system inside Claude, ChatGPT, Cursor, Gemini, or any AI client you already use. Give the prompt, the AI does the work, and Flowhub reflects every move.
Text-to-Order AI
Let customers place orders with your dispensary directly over text (iMessage and RCS), powered by AI.
Business Intelligence
Business intelligence built directly into your POS: customizable dashboards, drillable reports, and all the insight you need.
Deals
Create discounts, BOGOs, bundles, and loyalty offers across your stores and sales channels, with precise targeting, automatic matching, and margin controls built in.
Bulk Catalog Actions
Edit hundreds of products at once with a CSV upload. Make pricing changes, rename SKUs, add new products, or clean up your catalog without clicking into a single product page.
Ecommerce Prepayment
Pay by Bank (ACH) prepayment allows customers to pay online when they place their order, reducing the risk of no-shows.
Loyalty Passes
Give your customers a VIP pass to your dispensary with digital loyalty cards customers can add right to their Apple or Google Wallet.
Tags and Effects
Flowhub Product Tags help you organize inventory, promote deals, and create standout dispensary shopping experiences.
Dashboards
Build a real-time view of your dispensary by dragging and dropping the numbers that matter.
Reports
Filter, group, pivot, and compare your dispensary data in real time with interactive reports directly in Flowhub.
Gift Cards
Flowhub Gift Cards provide an easy way for customers to purchase a store credit amount and gift it to someone else.
Global Product Catalog
Flowhub’s Global Product Catalog lets you import brand-verified product details in seconds.
Merge Customer Profiles
Automatically flag duplicate profiles and keep every customer record accurate and up to date.
Metrc Retail ID
Metrc Retail ID automatically links QR codes to compliance packages, ensuring your dispensary meets state requirements.
Order Management
Manage and fulfill every cannabis dispensary order from a single, powerful order fulfillment status board.
Campaigns
Easily create, design, and send emails and push notifications to your customers using first-party purchasing data.
