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Overview

Recognized for leadership in insurance strategy and ITO

NTT DATA has been recognized as a Leader in both the ISG Provider Lens™ Insurance Services – ITO 2026 Global and Insurance Services – Strategic Advisory and Enablement 2026 Global reports. ISG recognizes NTT DATA's ability to combine strategic advisory, AI-enabled innovation and insurance technology modernization, helping insurers transform operations, modernize core platforms and deliver measurable business outcomes at global scale.

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Highlights

FAQ

What do the reports cover?
These ISG Provider Lens™ reports evaluate providers' strengths, challenges and competitive differentiators across Insurance Strategic Advisory & Enablement and Insurance ITO Services.
How were the studies conducted?
The studies combine questionnaire-based surveys, interactive discussions with providers, ISG analyst expertise and detailed evaluation of services, documentation and customer evidence.
What are the evaluation criteria for these studies?
  • Strategy and vision
  • Innovation
  • Brand awareness
  • Sales and partner ecosystem
  • Breadth and depth of services
  • Technology advancement

NTT DATA capabilities

  • Strategic advisory and execution
    We combine business strategy, AI advisory and execution capabilities to help insurers modernize operating models across global markets.
  • AI-powered insurance transformation
    NTT DATA's Smart AI Agent™ Ecosystem, GenAI TechHub and agentic AI capabilities support transformation in underwriting, claims and customer engagement.
  • Modernization at enterprise scale
    We have expertise in legacy modernization, hybrid cloud, insurance platforms and AI-enabled IT operations.
  • Global insurance expertise
    NTT DATA brings together regional insurance expertise through our Global Insurance Organization, helping insurers manage cross-border transformation with deep regulatory knowledge.
  • Specialized insurance capabilities
    A combination of global delivery, Lloyd's market expertise and end-to-end insurance value chain capabilities sets us apart.
Impact

Key findings

Insurance AI

Named a Leader in the ISG Provider Lens™ Insurance GenAI and Agentic AI Services 2025 report, recognizing NTT DATA's leadership in AI-driven insurance transformation.

ISG Provider Lens™ Insurance Services reports

Explore why NTT DATA has been recognized as a Leader in the ISG Provider Lens™ Insurance Services – ITO 2026 Global and Insurance Services – Strategic Advisory and Enablement 2026 Global reports.
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NTT DATA brings engineering credibility to insurance modernization, pairing deep platform expertise with the delivery scale to retire legacy cores rather than merely wrap them. Where many promise transformation and few can build it, NTT DATA turns modernization intent into systems insurers can actually run.” 

Ashish Jhajharia
Lead Analyst - Insurance, ISG
Insights

Strengths in GenAI development and deployment services

The reports recognize NTT DATA's strengths in:

  1. Global insurance advisory
    We bring together regional insurance expertise through our Global Insurance Organization to support cross-border transformation.

  2. GenAI TechHub and Smart AI Agent™ Ecosystem
    We help insurers define and execute agentic AI strategies across underwriting, claims, fraud detection and policyholder engagement.

  3. Insurance industry expertise
    With specialized insurance capabilities and deep regional knowledge, we deliver solutions across the insurance value chain.

  4. AI-enabled transformation
    Combining business strategy with operational execution and technology modernization, we help insurers transform and scale.

Strengths in insurance strategy and technology 

  1. AI-enabled insurance transformation
    NTT DATA combines strategic advisory, Smart AI Agent™ Ecosystem and AI-enabled delivery to help insurers modernize operating models, core platforms and customer experiences.

  2. Global insurance expertise
    Through our Global Insurance Organization, we bring together regional insurance knowledge, helping insurers manage complex, cross-border transformation initiatives with deep industry expertise.

  3. Modernization at enterprise scale
    We combine hybrid cloud, insurance platform modernization and AI-driven automation to improve operational resilience, productivity and business agility across the insurance value chain.

  4. End-to-end insurance capabilities
    From strategic advisory and operating model transformation to IT modernization and managed services, we support insurers across the life, health, general, specialty and reinsurance markets.

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About ISG Provider Lens® Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens® research, please visit this webpage.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries-a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.

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