AI support that performs at enterprise scale.
Complex tickets resolved. Compliance requirements met. Per-seat pricing gone.
Trusted by support teams at
Extendly: a 500% improvement, scaling across 1,000+ agencies and up to 400,000 end users.
Why enterprise teams choose Botpress
Most AI support tools were built for the easy tickets. Botpress was built for the rest.
An AI agent that learns from every human handoff
Every time a human support agent steps in — corrects a response, handles an escalation, resolves a ticket differently — that signal feeds back into how the AI agent performs next time. Resolution rates don't plateau after launch. They compound over time, shaped by the actual decisions your team makes.
Reporting and version control built for teams that need to prove ROI
KPI overview dashboard
Volume, auto-resolution rate, CSAT, escalation rate, and time to resolution in one view.
CSAT analytics
Surveyed and AI-inferred scores, broken down by product tag, topic, and time period.
Escalation and topic performance
See which topics the AI agent handles consistently — and where to invest next.
Version history
What changed, when, and by whom. Compare versions, audit, roll back.
A customer success team that stays in the work with you
Enterprise customers get a named customer success manager who knows the account before go-live and stays with it after. They track deployment health, flag issues before they become escalations, and bring product expertise into your specific setup.
Security built for teams where data accountability is non-negotiable.
Certified and compliant
Audited annually against security, availability, and confidentiality criteria. Compliant with EU data protection and US healthcare data privacy standards.
Private LLM gateway
PII and sensitive data are stripped before anything reaches an LLM provider. Documents are never sent for ingestion or training — only anonymized chunks that can't be traced back to a client.
Zero data retention
No retention on the provider side, no training on your data. You control retention periods for messages and media to meet policy or regulatory requirements.
Audit and conversation logs
A full trail of what the AI agent said, what it decided, and why. Data Subject Requests can be fulfilled without dependency on Botpress.
Prompt integrity and sandboxing
User inputs are sandboxed away from system prompts. Out-of-scope inputs never reach the model; topics and phrases can be blocked outright.
MCP server
Helpdesk operations exposed as MCP tools — connect internal systems without custom integration work. Works with Claude Code, Claude Desktop, and Cursor.
No seat-based pricing. No surprise overages.
Enterprise agreements are scoped to the deployment, not the headcount. Pricing is based on conversation volume — not on how many human agents are on your team.
Response and resolution SLAs
Custom integration support
Program and policy configuration
Event-based workflow support
Quota management
AI spend included in base plan
We built it directly into the prompt: whenever someone mentions fraud, security, or cancellations, route to a real person immediately. Having that level of control over sensitive conversations was huge for us.
Ready to up your AI game?
Enterprise deployments start with a conversation. Bring the compliance questions, the integration requirements, the edge cases your current tool keeps escalating. The team has seen them before.
