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RicardogNew Participant

Error code XAM-005 voice messages

In our setup, when one of the phone lines is busy, customers can leave a voicemail. This voicemail is saved to an email account (Outlook) associated with that queue (queue event). Normally, our agents access this email account and click the link that

bibekchaulagainThe First Step

Developer Platform, APIs, & Integrations

Clarification on Differentiating Rejected, Missed, and Interrupted Transfers in the Call Log API

Hi RingCentral Support,We're using the RingCentral Softphone SDK to answer inbound calls and perform attended/blind transfers to other RingCentral extensions.We've encountered a scenario where we'd like to understand how to reliably determine the out

chachamThe First Step

Developer Platform, APIs, & Integrations

I am trying to understand legs_json to review some of the more perplexing call log entries

I am trying to understand legs_json to review some of the more perplexing call log entries. My original assumption was that each leg represented a step in a calls journey through the system, such as call, pickup transferred, hung up. This might be pa

Jolt Ext 101 JenNew Participant

Workflow Builder

Need help with missed call texts

Need help with missed call text already set up

Aaron1717194064The First Step

Developer Platform, APIs, & Integrations

Transcriptions and API access

I’m a bit confused as to what RingCentral supports regarding transcriptions and call recordings and meeting recordings.Fundamentally, I would like to be able to access a transcription text file for any given call recording or meeting recording via th

bibekchaulagainThe First Step

Transfer Bounce Back to originating extension when the destination user rejects or misses the transfer

How can we configure that enables transferred calls to return to the transferring extension when the destination user rejects or misses the transfer? If transferred call is not answered by the receiving extension it should return to the originating e

jennisNew Participant

Redtail App Connect opens too often

Every time I open almost anything, a contact, an activity, etc., RingCentral app connect opens and blocks what I’m trying to work on. How can I limit it to opening only when I want to use it to make a phone call?

novakamNew Participant

Workflow Builder

using AI or API to collect offline phone data

I have to go into the admin portal every morning to see if my emergency phones are online. I’d like to have a daily report created that is emailed to me every morning so I can see this info. New to AI and APIs, just need a little guidance. I have loo

MoveautoRianaNew Participant

Workflow Builder

Workflow saying user doesn't have SMS Permissions but they do

One of our employees was trying to set up an out of office workflow but he kept receiving this error. He does have SMS permissions enabled, I verified on the backend and he was able to send a regular SMS message without the workflow. I was able to se

broadstonechiroNew Participant

Workflow Builder

Improper workflow automation trigger

Hello I set up a workflow automation to send an out of the office reply when I’m on lunch from 1 pm to 2 pm 4 days per week. The automation is getting triggered anytime after 1 pm, despite it also being after 2 pm. This seems like a coding error. I

RicardogNew Participant

Error code XAM-005 voice messages

In our setup, when one of the phone lines is busy, customers can leave a voicemail. This voicemail is saved to an email account (Outlook) associated with that queue (queue event). Normally, our agents access this email account and click the link that

bibekchaulagainThe First Step

Developer Platform, APIs, & Integrations

Clarification on Differentiating Rejected, Missed, and Interrupted Transfers in the Call Log API

Hi RingCentral Support,We're using the RingCentral Softphone SDK to answer inbound calls and perform attended/blind transfers to other RingCentral extensions.We've encountered a scenario where we'd like to understand how to reliably determine the out

Aaron1717194064The First Step

Developer Platform, APIs, & Integrations

Transcriptions and API access

I’m a bit confused as to what RingCentral supports regarding transcriptions and call recordings and meeting recordings.Fundamentally, I would like to be able to access a transcription text file for any given call recording or meeting recording via th

bibekchaulagainThe First Step

Transfer Bounce Back to originating extension when the destination user rejects or misses the transfer

How can we configure that enables transferred calls to return to the transferring extension when the destination user rejects or misses the transfer? If transferred call is not answered by the receiving extension it should return to the originating e

jennisNew Participant

Redtail App Connect opens too often

Every time I open almost anything, a contact, an activity, etc., RingCentral app connect opens and blocks what I’m trying to work on. How can I limit it to opening only when I want to use it to make a phone call?

novakamNew Participant

Workflow Builder

using AI or API to collect offline phone data

I have to go into the admin portal every morning to see if my emergency phones are online. I’d like to have a daily report created that is emailed to me every morning so I can see this info. New to AI and APIs, just need a little guidance. I have loo

MoveautoRianaNew Participant

Workflow Builder

Workflow saying user doesn't have SMS Permissions but they do

One of our employees was trying to set up an out of office workflow but he kept receiving this error. He does have SMS permissions enabled, I verified on the backend and he was able to send a regular SMS message without the workflow. I was able to se

broadstonechiroNew Participant

Workflow Builder

Improper workflow automation trigger

Hello I set up a workflow automation to send an out of the office reply when I’m on lunch from 1 pm to 2 pm 4 days per week. The automation is getting triggered anytime after 1 pm, despite it also being after 2 pm. This seems like a coding error. I

lemoonNew Participant

Workflow Builder

Not able to save SMS auto replay for after hours.

NorthlaradioNew Participant

Workflow Builder

Main company SMS

Hello, I am a small business with only myself. I have Ring central setup to ring a desk phone and after 4 rings it transfers to my ATT personal phone number.I recently got approved for SMS, and have been trying to set up workflow builder to enable so

Ask The Community

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RingEX

4179 Questions

RingCX

14 Questions

Video, Meetings, Webinar, Rooms, & RingCentral Events

Video, Meetings, Webinar, Rooms, & RingCentral Events

542 Questions

Admin Portal & Account Management

Admin Portal & Account Management

805 Questions

Analytics & Reporting

Analytics & Reporting

188 Questions

ACE, AIR, AIR Pro & AVA

ACE, AIR, AIR Pro & AVA

40 Questions

Contact Center

121 Questions

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

4767 Questions

Community Announcements

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News & Announcements

News & Announcements

454 Questions

Getting Started

Getting Started

23 Questions

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