Quick answers to the most common questions and issues.
Swaps & exchanges — swap completed but funds haven't arrived, pending swaps, refunds, and Trade IDs
Why are my funds not appearing? — missing transactions, deposits from an exchange, tokens, and rescanning
Why is my Available Balance 0? — available vs. full balance, and balances while syncing
Resolving connection issues — wallet won't connect, or syncing is slow or stuck
Restore & backup — restored wallet shows 0, lost seed or phone, and backing up properly
Common questions — is Cake custodial, forgot my PIN, sent to the wrong address, gas fees, and KYC
Buy & sell — purchases that failed or are pending, verification, and regional availability
Cake Pay — gift cards, verification emails, and redemption problems
Why did I get this error? — common error messages explained
Glossary — wallet and crypto terms defined
Still stuck? Contact us via the in-app chat under Support, by email at support@cakewallet.com, or on Telegram.
