FileCloud | Trust Center
FileCloud Trust Center
FileCloud is fully committed to protecting the integrity and privacy of your documents and data. If you cannot find what you need here please contact us by emailing [email protected].
Monitoring

SOC 2 & HIPAA REPORTS

SOC 2 and HIPAA audit reports are available only to current FileCloud and Signority customers.
Non-customers may request and receive the SOC 2 Letters of Attestation.

Compliance

ISO 27001

FileCloud & Signority

SOC 2

Letter of Attestation: FileCloud

SOC 2

Letter of Attestation: Signority

ISO

ISO 9001: FileCloud Certificate

HIPAA

FileCloud & Signority

FedRAMP

FedRAMP High

Resources

SOC 2 FileCloud Letter of Attestation

FileCloud

SOC 2 Signority Letter of Attestation

Signority

Signority SOC 2

Signority: SOC 2 TYPE 2 report

FileCloud SOC 2

FileCloud: SOC 2 TYPE 2 report

HIPAA

HIPAA report covering all product lines.

ISO 27001

Certificate (FileCloud & Signority)

ISO 9001

FileCloud ISO 9001 Certificate

WCAG (VPAT)

FileCloud Report

HECVAT

HECVAT (Higher Education Community Vendor Assessment Toolkit) is a standardized cybersecurity and privacy assessment used by colleges and universities to evaluate third-party technology vendors. It helps institutions streamline procurement while ensuring student data remains secure.

Data Protection Addendum

FileCloud Data Protection Agreement

View all

FAQs

Yes, FileCloud has attained FedRAMP High certification. Please contact sales for more information.
We maintain compliance year-round through continuous control monitoring, regular risk assessments, documented change management, and quarterly internal reviews. Findings are tracked to resolution, key programs are periodically tested, and employees complete ongoing training and policy attestations to ensure controls remain effective between independent audits.
Our security and privacy controls are designed using a unified control framework and mapped across applicable standards such as SOC 2, ISO/IEC 27001, HIPAA, and related regulatory requirements to reduce gaps and ensure consistent implementation.
We maintain a global privacy baseline aligned with leading regulations and apply additional measures where regional or sector-specific requirements apply.
Our controls are designed to help customers meet their own compliance obligations by providing a secure, compliant platform and relevant assurance documentation.
We provide customer-facing summaries and assurance reports relevant to our audited scope. Additional documentation may be available to customers under NDA.
Our internal policies are not publicly distributed. To support customer due-diligence needs, we provide customer-facing security, privacy, and compliance summaries through our Trust Center that describe our policies and practices at a high level. Where appropriate, additional documentation may be made available to customers under NDA upon request.
Once you sign the NDA you will receive a response within one business day eastern time.
Yes.
Please email [email protected] with any questions you have and someone will contact you within 1 business day.

Subprocessors

AWS

GlobalSign

Google Workspace

MS Office 365

Sendgrid

Email Routing

STRIPE

Email Routing

Twilio

SMTP2GO

Monitoring

Continuously monitored by Secureframe

Monitoring

Change Management

Software Change Testing
Software changes are tested prior to being deployed into production.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Approval for System Changes
System changes are approved by at least 1 independent person prior to deployment into production.
Segregation of Environments
Development, staging, and production environments are segregated.
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Baseline Configurations
Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed.

Availability

Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined criteria.
Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.
Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.
High Availability Configuration
The system is configured for high availability to support continuous availability, when applicable.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Independent Advisor
The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.
Advisor Meetings on Security
Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Performance Reviews
Internal personnel are evaluated via a formal performance review at least annually
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.

Confidentiality

Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.
Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.
Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.
Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.
Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.

Risk Assessment

Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.

Network Security

Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.
Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Endpoint Security
Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption

Access Security

Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Encryption-in-Transit
Service data transmitted over the internet is encrypted-in-transit.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key

Communications

Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.