Knowledge base software for customer self-service and team docs.

Create, manage, and connect trusted answers across your customers, team, and AI.

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Built for your use case

HHosterful?

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GETTING STARTED

Create multiple guides

GUIDES

Assign a guide to each property

PROPERTIES

Duplicate an existing guide

multiple guides

Customers self-serve from the Lighthouse widget. Answers come straight from HelpDocs.

Answers, inside your product and stack.

Embed the Lighthouse widget and wire HelpDocs into the tools you already use, so every answer, everywhere, comes straight from your docs.

Connect with

Lighthouse

Intercom Messenger App

$99 - $499/mo Simple, transparent pricing. Zero quote-only tiers.

See all pricing

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Documentation that flourishes as it grows.

Keep your knowledge base healthy as it grows, with simple editing, bulk tools, translations, and integrations that don’t bury your team in admin.

HelpDocs AI makes content creation effortless.

HelpDocs AI helps your team draft, rewrite, summarize, and refine articles when they're ready to turn scattered knowledge into useful docs.

Learn about a speedier workflow

Drafting article

Rewriting article

Generating meta description

Build on answers, not questions.

Connect HelpDocs to your product, AI tools, Slack, and support stack so answers reach people wherever they already work.

Explore every integration

#shipments

Cargoflow Logistics

Lena · Ops

Customer’s asking why LX-8841 is stuck in customs

Maya · Support

Ok let me find the article

/hd search customs clearance

HelpDocsApp

Customs delay process

cargoflow.helpdocs.io/article/customs-clearance-issues

Message #shipments

Prune & tidy with ease.

Use bulk tools and advanced filtering to manage growing documentation faster.

Tour the bulk editor

Generate AI Metadata

5 articles selected, 1980 of 1000 AI credits remaining + 1000 additional

This will use up to 15 credits.

Metadata types

Description (1 credit/article)

Short Version (2 credits/article)

Tags (1 credit/article)

Options

Overwrite existing metadata

When off, fields that already have a value are skipped.

Generate for 5 articles

Beautiful & fast docs, day or night.

Start from polished, responsive templates that look great in light and dark mode, with no design work required.

Browse the templates

Beautiful & fast docs, day or night., day

Best-in-industry search.

Over 10 years of refinement, our search surfaces the right answer in milliseconds so readers find what they need without leaving frustrated.

See search in action

Control without the headaches.

Use permissioning, SSO, audit trails, and private resources when teams need governance, all without turning documentation into a giant admin project.

Learn about permissions & SSO

Around the world in one hour.

Create multilingual docs without manually rebuilding every article. Generate machine translations that don't disrupt your formatting or workflow.

Go multilingual

Power your entire support stack

Connect your knowledge base to AI platforms, support tools, and analytics. Give every tool instant access to accurate, up-to-date information.

View API docs View all integrations

Ada

Intercom Messenger App

Sunshine Conversations

const res = await fetch(

'https://api.helpdocs.io/v1/articles'

)

const { articles } = await res.json()

Build a custom integration.

Call the HelpDocs REST API at api.helpdocs.io and get clean JSON back. Pipe your knowledge base into any product, workflow, or internal tool.

Read the API docs

How do I reset my password?

Head to Settings → Security and choose “Reset password”.

Answered from your docs

Feed your chatbot.

Point any AI chatbot at your HelpDocs source page so it answers from accurate, always-current documentation.

Explore chatbot sources

Go no-code with Lighthouse.

Launch support on your website without writing a line of code. Lighthouse embeds a smart help widget on any site in minutes.

Get started with Lighthouse

See what our customers have made.

From fast-growing startups to companies serving millions, teams trust HelpDocs to power their self-serve support.

Reckon Accounting software

Sonar Software Software

View showcase

Verisk Xactware knowledge base interface

Verisk Software

View showcase

How our templates stack up.

We're always looking at ways to optimize our templates. See how our stock V5 Detailed template performs when tested on PageSpeed Insights on desktop.

View PageSpeed insights report

100

Performance

100

Accessibility

100

Best Practices

100

SEO

2/2

Agentic Browsing

Browse all customers

Multilingual

Speak every customer's language.

Publish your knowledge base in 100+ languages with machine or manual translations. One source of truth, localized for every reader, without rebuilding a single article.

German Swahili Latin Lithuanian Vietnamese Bosnian Bulgarian Khmer Norwegian Turkish Scots Gaelic Sinhala Portuguese Azerbaijani Samoan Indonesian Hungarian Tajik Xhosa Cebuano Nepali Malayalam Yiddish Georgian Persian Hebrew Spanish Catalan Hausa Burmese Chinese (Traditional) Uzbek Urdu Kazakh Corsican Welsh Chichewa Haitian Creole Russian Hindi Pashto Esperanto Macedonian English Kyrgyz Hawaiian Punjabi Telugu Sesotho Danish Sindhi Slovenian Kurdish Basque Latvian Tagalog Shona Hmong Slovak Gujarati Maltese French Greek Malay Tamil Japanese Chinese (Simplified) Galician Malagasy Korean Luxembourgish Somali Dutch Albanian Czech Serbian Marathi Italian Belarusian Estonian Thai Sundanese Igbo Croatian Irish Finnish Mongolian Frisian Bengali Maori Javanese Zulu Arabic Polish Amharic Afrikaans Romanian Lao Armenian Icelandic Yoruba Ukrainian Swedish Kannada German Swahili Latin Lithuanian Vietnamese Bosnian Bulgarian Khmer Norwegian Turkish Scots Gaelic Sinhala Portuguese Azerbaijani Samoan Indonesian Hungarian Tajik Xhosa Cebuano Nepali Malayalam Yiddish Georgian Persian Hebrew Spanish Catalan Hausa Burmese Chinese (Traditional) Uzbek Urdu Kazakh Corsican Welsh Chichewa Haitian Creole Russian Hindi Pashto Esperanto Macedonian English Kyrgyz Hawaiian Punjabi Telugu Sesotho Danish Sindhi Slovenian Kurdish Basque Latvian Tagalog Shona Hmong Slovak Gujarati Maltese French Greek Malay Tamil Japanese Chinese (Simplified) Galician Malagasy Korean Luxembourgish Somali Dutch Albanian Czech Serbian Marathi Italian Belarusian Estonian Thai Sundanese Igbo Croatian Irish Finnish Mongolian Frisian Bengali Maori Javanese Zulu Arabic Polish Amharic Afrikaans Romanian Lao Armenian Icelandic Yoruba Ukrainian Swedish Kannada

Explore multilingual docs

Loved by support teams

Trusted by teams who scale support smarter

Support and documentation teams of every size run their knowledge base on HelpDocs.

Corine Barbazanges

"Because HelpDocs is user friendly and because you get a pleasant result with what you create, it makes you want to use it"

Marijn Vlug

"We were happy that we found HelpDocs, as this software covered 100% of our needs!"

Echo Alexander

"Before HelpDocs we had an 80 page PDF that was our user guide"

Adam T.

"I've had several interactions with the support team so far, mostly with River, and I have to say, it's been a real breath of fresh air. The support provided is truly top-notch."

Christoph

"Since using HelpDocs, our customer success team has managed to demonstrably reduce the number of calls, that just require some basic support. So it is a huge relief for our support team."

Permissioning

Different docs for different people.

Show the right articles to the right people. Restrict sensitive content, group your audiences, and control exactly who can see what, all from a single knowledge base.

Private docs, internal notes, and partner-only content stay visible only to the groups you choose.

Learn about permissioning

Preview as

Marketing3 of 5 visible

Getting startedPublic docs

Campaign briefMarketing

Billing & refundsBilling

Partner portalPartners

Incident runbookOps

// sign your user in

const token = sign(user)

eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9…

Embedded SSO with JWT.

Sign a JWT to log your own users straight into private docs, no extra accounts, no second login.

Read the JWT guide

SAML OpenID OIDC

SAML, OpenID & OIDC.

Connect the identity provider your team already uses and let people sign in with their existing credentials.

See supported providers

Anonymous session

Anonymous SSO mode.

Gate content behind a login without collecting identities. Grant access while keeping readers anonymous.

Explore anonymous mode

Permissioning and SSO are only available on certain plans.

Built for trust. Engineered for uptime.

Your customers trust you with their questions. You can trust us with your data. HelpDocs is built with security and reliability as core features, not afterthoughts. Monitor our uptime in real-time, rest easy with GDPR compliance, and keep data encrypted from end to end.

Learn more about security →

GDPR ready

Built for EU data protection.

We meet European data protection standards, so customer data is handled with care, always.

Read our GDPR commitment

SSL Encrypted at rest

End-to-end encryption.

Your content stays secure in transit and at rest, with SSL included on every plan.

How we protect your data

99.99% uptime

Proven at scale for 10+ years.

We handle millions of requests a month, and we've been doing it reliably for over a decade.

See our track record

ISO 27001 SOC 2 In progress

SOC 2 and ISO 27001 on the way.

We're actively pursuing SOC 2 and ISO 27001 certification to formalize the security controls we already run every day.

Follow our progress

With you every step of the way.

From your first article to a knowledge base that gives you detailed reports, HelpDocs supports every stage of your documentation journey.

Create Manage Connect Govern Optimize

Start building your documentation infrastructure.

Start free 14-day trial

Create, organize, translate, and connect your docs without the admin sprawl of a support suite.

No credit card required.