Read more about Voice Personas here:
Sierra
@SierraPlatform
We help companies build better, more human customer experiences with AI.
Joined February 2024
- Introducing Voice Personas. For one agent, pairing a natural voice with a persona increased resolution rates by almost 50 percent.Today, Sierra’s launching Voice Personas, which enable you to give your agent not just a voice, but a personality. Voice AIs shouldn't sound the same. It's time to empower every company to define their own brand voice. And we had a ton of fun messing around, as you’ll see in the
- CarMax's AI voice agent answers your call, understands what you need, and gets you to the right place. No repeating yourself, no wait time, and no hold music. Read more: sierra.ai/customers/carm…
- The debate in enterprise software has shifted from what can I do with AI? to where does my competitive advantage lie? Context Engine turns your customer relationships into your competitive advantage. It powers long-running Horizon agents that pursue business outcomes over days,
- First Horizon agent went live in 30 days with BBVA - one of the largest banks in the world.Excited to share that BBVA launched Sierra's first long-running Horizon agent in just 30 days — from initial discussion to production. It’s now serving BBVA customers in both Spain and Argentina. Deploying AI at this pace is truly remarkable for an organization operating at the
