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Admin Training
Learn the ins-and-outs of Zendesk so you can run your operations like a well-oiled machine
All Courses
Virtual Instructor Led Training Free Resources Product: Support Product: Help Center Product: Talk Product: Chat Product: Guide Product: Explore Overview Video {{ Private training }} Product: Sell On-Demand (Free) Support / Ticketing {{ Agent Workspace }} Guide / Help Center Explore / Reporting & Analytics Chat / Live Chat & Messaging Sell / Sales CRM Talk / Voice
Developer Training
Learn how to extend the platform using our APIs, apps, and SDK
All Courses
Agent Training
Onboard new agents across channels quickly and efficiently through our online courses
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Zendesk Certifications
Reach a Zendesk-verified level of expertise.
Get Certified
Zendesk AI
Learn how to automate support with AI agents, boost productivity with Copilot, and build custom apps—all in one practical Zendesk AI path.
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5 Courses
{{ Admin }} {{ Learning path }} {{ 2+ hours }} Admin role-admin color-#ffd874 category-foundation-building {{ AI Agents }} {{ Zendesk AI }}
Foundational Support Learning Path
Configure foundational email support for your agents and business.
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6 Courses
{{ Admin }} {{ Support }} {{ Learning path }} {{ Foundation building }} {{ 2+ hours }} role-admin color-#ffd874 category-foundation-building
Introduction to Zendesk AI Agents
Learn how Zendesk AI Agents help you boost automation, resolve complex issues, and scale success with a clear path to 80%+ automation.
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37 min
{{ Admin }} {{ Foundation building }} {{ 30 min - 1 hour }} color-#ffd874 category-foundation-building {{ AI Agents }} {{ Zendesk AI }}
Explore / analytics Learning Path
Learn how to use analytics to understand and act on your reporting data
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3 Courses
{{ Admin }} {{ Explore }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Learning path }} {{ Foundation building }} {{ Analyst }} {{ 2+ hours }} role-admin role-cx-analyst color-#ffd874 category-foundation-building
Omnichannel Agent Learning Path
Learn how to engage with customers through multiple channels using Agent Workspace
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6 Courses
{{ Agent }} {{ Support }} {{ Talk }} {{ Learning path }} {{ Agent Workspace }} {{ Messaging }} {{ Foundation building }} role-agent color-#ffd874 category-foundation-building
Messaging Learning Path
Learn how to use messaging to connect with your customers on the web, mobile, and social apps.
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3 Courses
{{ Admin }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Learning path }} {{ Messaging }} {{ Foundation building }} {{ 30 min - 1 hour }} role-admin color-#ffd874 category-foundation-building
Guide / self-service Learning Path
Deliver best-in-class self-service and empower your agents with a knowledge base.
Register
5 Courses
{{ Admin }} {{ Guide }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Learning path }} {{ Foundation building }} {{ 2+ hours }} role-admin color-#ffd874 category-foundation-building
On-Demand: Introduction to Zendesk for Agents
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9 min
{{ Agent }} {{ Support }} {{ Foundation building }} {{ 30 min or less }} role-agent color-#ffd874 category-foundation-building
On-Demand: Omnichannel Agent Certification Preparation Course
This course will help you prepare for the Zendesk Omnichannel Agent Certification Exam
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{{ Agent }} {{ Support }} {{ Single course }} {{ Certification preparation }} {{ 30 min - 1 hour }} role-agent
On-Demand: Zendesk Support for Agents
Register
43 min
{{ Agent }} {{ Support }} On-Demand (Free) Support / Ticketing {{ Agent Workspace }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }} role-agent
On-Demand: Introduction to Explore / analytics
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15 min
{{ Admin }} {{ Explore }} English Explore / Reporting & Analytics Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ Analyst }} {{ 30 min or less }} role-cx-analyst color-#ffd874 category-foundation-building
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
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12 min
Free Resources {{ Admin }} {{ Developer }} Overview Video On-Demand (Free) {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }} role-developer color-#ffd874 category-foundation-building
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
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47 min
{{ Developer }} English On-Demand (Free) {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min - 1 hour }} role-developer color-#ffd874 category-foundation-building
On-Demand: Introduction to Sunshine Conversations for Developers
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14 min
{{ Developer }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }} role-developer color-#ffd874 category-foundation-building
On-Demand: Build a Custom Integration With ZIS
Learn how to develop your own custom Zendesk integrations.
Register
116 min
{{ Developer }} English {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 1 - 2 hours }} role-developer color-#ffd874 category-foundation-building
Building a Support Team for Tomorrow
Unlock the future of customer support and transform your service into a value-driving powerhouse.
Register
63 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }} {{ Analyst }} {{ 30 min - 1 hour }} color-#ffd874 category-foundation-building
Setting up the Perfect Customer Service Review Program
Unlock the secrets to exceptional customer service! Here, you'll master the art of conversation reviews to elevate your support team's performance.
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85 min
{{ Admin }} {{ Agent }} {{ Support }} {{ Explore }} {{ Foundation building }} {{ Single course }} {{ Analyst }} {{ 1 - 2 hours }} color-#ffd874 category-foundation-building {{ Zendesk QA }}
Why is Quality Assurance Important?
Discover the importance of quality assurance (QA), its relation to customer experience, and your role in its implementation.
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54 min
{{ Admin }} {{ Agent }} {{ Support }} {{ Foundation building }} {{ Single course }} {{ Analyst }} {{ 30 min - 1 hour }} color-#ffd874 category-foundation-building {{ Zendesk QA }}
Introduction to Zendesk QA
Learn the core functionalities of Zendesk QA to enhance quality assurance in your customer service operations.
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50 min
{{ Admin }} {{ Agent }} {{ Foundation building }} {{ Single course }} {{ Analyst }} {{ 30 min - 1 hour }} color-#ffd874 category-foundation-building {{ Zendesk QA }}
Success with Omnichannel Routing
Learn how to set up omnichannel routing to assign work smarter, improve response times, and deliver consistent support across every channel.
Register
37 min
{{ Admin }} {{ Support }} {{ Agent Workspace }} {{ Single course }} {{ 30 min - 1 hour }}
Getting Started with AI agents - Essential
Learn how to create fully functional AI agents - Essential in just a few clicks to deliver 24/7 automated support and improve customer service efficiency.
Register
52 min
{{ Admin }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }} color-#ffd874 category-foundation-building {{ AI Agents }} {{ Zendesk AI }}
App Builder Essentials: From Idea to Launch
Discover how to create, test, and publish custom apps in Zendesk—no coding required.
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45 min
{{ Admin }} {{ Single course }} {{ 30 min - 1 hour }} {{ Zendesk AI }}
Up and Running with Copilot
Master Zendesk Copilot to streamline support, increase productivity, and deliver consistently exceptional service across your customer and employee teams.
Register
47 min
{{ Admin }} {{ Support }} {{ Agent Workspace }} {{ 30 min - 1 hour }} {{ Zendesk AI }}
Welcome to the Resolution Platform
Discover how Zendesk combines AI, automation, and human expertise to transform simple ticketing into complete customer resolutions.
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24 min
{{ Admin }} {{ Agent }} {{ Developer }} {{ Single course }} {{ Analyst }} {{ 30 min or less }}
Certification: Zendesk Explore CX Analyst Expert Exam
Get Certified in Zendesk's reporting & analytics solution, Explore.
$350
{{ Admin }} {{ Explore }} {{ Certification Exam }} {{ Analyst }} color-#9A4497 category-cert-exam
Certification: Zendesk Support Administrator Expert試験
Zendeskのチケット管理ソリューション「Support」の認定資格試験です。
$350
{{ Admin }} {{ Support }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Zendesk Guide Specialist試験
Zendeskのヘルプセンターソリューション「Guide」の認定資格試験です。
$199
{{ Admin }} {{ Guide }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Exame de analista especialista do Zendesk Explore CX
Obtenha uma certificação na solução de relatórios e análise do Zendesk, o Explore.
$350
{{ Admin }} {{ Explore }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Exame de Administrador especialista do Zendesk Support
Obtenha a certificação na solução de tickets do Zendesk, o Support.
$350
{{ Admin }} {{ Support }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Zendesk Expert Certification Bundle (Support Admin, Explore CX Analyst, App Developer, I)
Expert Certification bundle - Certifications at a 15% discount if bought in bulk
$899
Certification Level 4: Certification {{ Certification Exam }} Certification Exam Bundles
On-Demand：メッセージングの概要
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8 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Zendesk Support管理者向けコースⅠ&Ⅱ（リモート）
Zendesk Supportの主要な機能を学ぶのに最適なセットです。
$2,800
{{ Admin }} {{ Support }}
On-Demand: Zum Arbeitsbereich für Agenten migrieren (für Administratoren)
Erfahren Sie, wie Sie Ihr Team erfolgreich zum Arbeitsbereich für Agenten migrieren.
Register
53 min
Certification: Examen de spécialiste Zendesk Guide
Obtenez la certification pour Guide, la solution de centre d’aide de Zendesk.
$199
{{ Admin }} {{ Guide }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Explore/Analytics-Lernpfad
Lernen Sie, wie Sie mithilfe von Analysen Ihre Berichtsdaten verstehen und entsprechend handeln können.
Register
2 Courses
{{ Admin }} {{ Explore }} {{ Learning path }} {{ Foundation building }}
Explore/分析のラーニングパス
分析を使用してレポートデータを理解しレポートデータを基に行動する方法を学習します
Register
2 Courses
{{ Admin }} {{ Explore }} {{ Learning path }} {{ Foundation building }}
Guide/セルフサービスのラーニングパス
ナレッジベースを使ってクラス最高のセルフサービスを提供しエージェントを支援します
Register
4 Courses
{{ Admin }} {{ Guide }} {{ Learning path }} {{ Foundation building }}
オムニチャネルエージェントのラーニングパス
エージェントワークスペースを使って複数のチャネルを通じてカスタマーとやりとりする方法を学習します
Register
5 Courses
{{ Agent }} {{ Support }} {{ Talk }} {{ Learning path }} {{ Messaging }} {{ Foundation building }}
On-Demand: Einführung in die grundlegende Unterstützung
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6 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Introducción a la mensajería
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8 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
Ruta de aprendizaje de agente omnicanal
Aprenda a interactuar con los clientes a través de varios canales usando el Espacio de trabajo de agente
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5 Courses
{{ Agent }} {{ Support }} {{ Talk }} {{ Learning path }} {{ Agent Workspace }} {{ Messaging }} {{ Foundation building }}
Ruta de aprendizaje de Talk/Voz
Aprenda a usar el canal de voz para hablar directamente con los clientes a través de llamadas y mensajes de texto.
Register
2 Courses
{{ Admin }} {{ Talk }} {{ Learning path }} {{ Foundation building }}
Certification: Examen de administrador de Zendesk Support
Obtenga la certificación de Support, la solución de gestión de tickets de Zendesk.
$350
{{ Admin }} {{ Support }} {{ Certification Exam }} color-#9A4497 category-cert-exam
On-Demand: Einführung in Zendesk Integration Services (ZIS)
Das Erstellen von Zendesk-Integrationen ist für Sie neu? Beginnen Sie hier, um die Hauptfunktionen von ZIS kennenzulernen.
Register
10 min
{{ Admin }} {{ Developer }} {{ German }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }}
On-Demand: Einführung in Zendesk für Agenten
Register
9 min
{{ Agent }} {{ Support }} {{ German }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
Zendesk Overview: Chat
Learn how our Live chat solution can facilitate your conversation with your customers.
Register
11 min
{{ Admin }} {{ Chat }} {{ German }} {{ French }} English Overview Video Introductory {{ Japanese }} {{ Portuguese }} {{ Spanish }} On-Demand (Free) Chat / Live Chat & Messaging Short (0-15 min) {{ Single course }} {{ 30 min or less }}
On-Demand: Increase Agent Efficiency with Contextual Workspaces
Learn how to pair two features to meet a common business goal.
Register
14 min
Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product deep dive }} On-Demand (Free) Support / Ticketing Short (0-15 min) Course Make more of our features {{ Single course }} Goal based tutorial {{ 30 min or less }} category-product-deep-dive color-#FFA179
On-Demand: Zendesk Chat Dataset
Use the Live chat dataset to gain more visibility into your team's performance and your chat customers' experience.
Register
36 min
Product: Chat Product: Explore {{ Admin }} {{ Chat }} {{ Explore }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives On-Demand (Free) Explore / Reporting & Analytics Chat / Live Chat & Messaging Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ Analyst }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
On-Demand: Upgrade to Agent Workspace (for admins)
Get ready to upgrade to Agent Workspace
Register
55 min
Role: Admin {{ Admin }} {{ Support }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} On-Demand (Free) {{ Agent Workspace }} Medium (15- 45 min) Course {{ Foundation building }} {{ Single course }} {{ Migration guide }} {{ 30 min - 1 hour }} color-#F6F0E6 category-migration-guide
Introduction to Zendesk WFM
Gain hands-on experience with Workforce Management (WFM) tools and learn to enhance staffing efficiency through AI-powered forecasting, scheduling, and performance tracking.
Register
30 min
{{ Admin }} {{ Agent }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#ffd874 category-foundation-building
On-Demand: Zendesk Talk Dataset
Use the Talk dataset to gain more visibility into your team's performance and your voice customers' experience.
Register
41 min
Product: Talk Product: Explore {{ Admin }} {{ Talk }} {{ Explore }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives On-Demand (Free) Explore / Reporting & Analytics Talk / Voice Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ Analyst }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
On-Demand: Triggers
Configure and maintain effective triggers to make workflows more efficient
Register
75 min
Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives Triggers On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 1 - 2 hours }} category-product-deep-dive color-#FFA179
Startups I: Hit the Ground Running
This path will show you the foundational concepts needed to add, manage and track customer requests, along with leveraging a knowledge base to scale customer and employee needs
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9 Courses
{{ Admin }} tiletext-enroll Start-Up {{ Learning path }} {{ Foundation building }} {{ 1 - 2 hours }}
On-Demand: Automations
Learn to automations alongside other business rules.
Register
81 min
Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives Automations On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 1 - 2 hours }} category-product-deep-dive color-#FFA179
Sunshine Conversations for Developers Learning Path
Develop custom messaging solutions with Sunshine Conversations
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4 Courses
{{ Developer }} {{ Learning path }} {{ Developer Platform }} {{ 30 min - 1 hour }}
Zendesk Talk Specialist Certification Prep Path
Register
2 Resources
{{ Admin }} {{ Talk }} {{ Learning path }} {{ Certification preparation }} {{ 1 - 2 hours }} color-#DEF991 category-cert-prep
Startups II: Customizing the Experience
This path will teach how you will be able to customize, extend and automate the use of your Zendesk instance, along with enabling added productivity and efficiency tools for team use
Register
9 Courses
{{ Admin }} tiletext-enroll Start-Up {{ Learning path }} {{ Foundation building }} {{ 1 - 2 hours }}
On-Demand: Schedules and SLAs
This course will help you use schedules and SLAs to streamline your workflows in Zendesk.
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67 min
{{ Admin }} {{ Support }} Intermediate Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 1 - 2 hours }} category-product-deep-dive color-#FFA179
On-Demand: Introduction to messaging
Register
8 min
{{ Admin }} English {{ Messaging }} Chat / Live Chat & Messaging Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#ffd874 category-foundation-building
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Live chat customer? This is the best place to start.
Register
1 hr 7 min
{{ Admin }} {{ Chat }} English Introductory On-Demand (Free) Chat / Live Chat & Messaging Long (45 + min) Course {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }} color-#ffd874 category-foundation-building
On-Demand: Zendesk Chat for Admins, I with Agent Workspace
Are you a new Zendesk customer using Chat with Agent Workspace? This is the best place to start.
Register
46 min
{{ Admin }} {{ Chat }} {{ German }} {{ French }} English {{ Japanese }} {{ Portuguese }} {{ Spanish }} On-Demand (Free) {{ Agent Workspace }} Chat / Live Chat & Messaging Medium (15- 45 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }} color-#ffd874 category-foundation-building
On-Demand: Zendesk Support Dataset
Learn the Support dataset and how to customize it to meet your needs in your Explore reporting.
Register
47 min
Product: Explore {{ Admin }} {{ Explore }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives On-Demand (Free) Support / Ticketing Explore / Reporting & Analytics Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ Analyst }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
On-Demand: Set up Social and Business Messaging in Zendesk
Learn how you can set up Social and Business Messaging channels in Zendesk.
Register
66 min
Product: Support Product: Chat {{ Admin }} {{ Chat }} Level 3: Skill sharpeners {{ Product deep dive }} On-Demand (Free) Support / Ticketing {{ Messaging }} Chat / Live Chat & Messaging Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 1 - 2 hours }} category-product-deep-dive color-#FFA179
On-Demand: Upgrade to Agent Workspace (for agents)
Learn how the agent experience changes in Agent Workspace.
Register
8 min
{{ Agent }} {{ Support }} {{ German }} {{ French }} Suite {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Agent Workspace }} {{ Foundation building }} {{ Single course }} {{ Migration guide }} {{ 30 min or less }} color-#F6F0E6 category-migration-guide
Zendesk App Developer I Certification Prep Path
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4 Resources
{{ Developer }} {{ Learning path }} {{ Developer Platform }} {{ Certification preparation }} {{ 1 - 2 hours }} color-#DEF991 category-cert-prep
On-Demand: Introduction to Talk / voice
Register
10 min
{{ Admin }} {{ Talk }} English Talk / Voice Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#ffd874 category-foundation-building
Startups III: Bringing it All Together
This path will teach you the importance of bringing each channel & part of your organization into the customer experience by leveraging context and communication
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1 Course
{{ Admin }} tiletext-enroll Start-Up {{ Learning path }} {{ Foundation building }} {{ 1 - 2 hours }}
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
Register
51 min
{{ Admin }} {{ Support }} Intermediate Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
Zendesk Explore CX Analyst Certification Prep Path
Register
2 Resources
Role: Admin Certification Product: Explore {{ Admin }} {{ Explore }} Level 4: Certification I'm Ready to Get Certified {{ Learning path }} {{ Certification preparation }} {{ Analyst }} {{ 1 - 2 hours }} color-#DEF991 category-cert-prep
On-Demand: Messaging Dataset tutorial
Register
32 min
{{ Admin }} {{ Explore }} {{ Product deep dive }} {{ Messaging }} {{ Single course }} {{ 30 min or less }} role-cx-analyst category-product-deep-dive color-#FFA179
On-Demand: Tags
Provide your agents with helpful context using tags
Register
57 min
Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
Zendesk Guide Specialist Certification Prep Path
Register
2 Resources
Role: Admin Product: Guide {{ Admin }} {{ Guide }} I'm Ready to Get Certified {{ Learning path }} {{ Certification preparation }} {{ 1 - 2 hours }} color-#DEF991 category-cert-prep
Zendesk Chat Specialist Certification Prep Path
Register
3 Resources
{{ Admin }} {{ Chat }} {{ Learning path }} {{ Certification preparation }} {{ 1 - 2 hours }} color-#DEF991 category-cert-prep
Talk / voice Learning Path
Learn how to use your voice channel to speak directly with customers with calls and text messaging.
Register
3 Courses
{{ Admin }} {{ Talk }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Learning path }} {{ Foundation building }} {{ 1 - 2 hours }} color-#ffd874 category-foundation-building
Zendesk Support Administrator Certification Prep Path
Register
3 Resources
Product: Support Role: Admin {{ Admin }} {{ Support }} I'm Ready to Get Certified {{ Learning path }} {{ Certification preparation }} {{ 1 - 2 hours }} color-#DEF991 category-cert-prep
Mastering AI Agents for Messaging
Learn to prepare, build, and launch your AI agent - Advanced with confidence. This course empowers administrators to configure, design, and optimize advanced AI-driven customer experiences.
Register
282 min
{{ Admin }} {{ Product deep dive }} {{ Single course }} {{ 2+ hours }} category-product-deep-dive color-#FFA179 {{ AI Agents }} {{ Zendesk AI }}
Grundlegende Unterstützung
Konfigurieren Sie grundlegenden E-Mail-Support für Ihre Agenten und Ihr Unternehmen.
Register
5 Courses
{{ Admin }} {{ Support }} {{ Learning path }} {{ Foundation building }}
On-Demand: Einführung in Talk/Voice
Register
10 min
{{ Admin }} {{ Talk }} {{ Foundation building }} {{ Single course }}
Certification: Examen d’administrateur expert Zendesk Support
Obtenez la certification pour Support, la solution de gestion des tickets de Zendesk.
$350
{{ Admin }} {{ Support }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Expertenprüfung zum Zendesk Support-Administrator
Lassen Sie sich für die Support-Ticketlösung von Zendesk zertifizieren.
$350
{{ Admin }} {{ Certification Exam }} color-#9A4497 category-cert-exam
On-Demand: Introducción a Zendesk Integration Services (ZIS)
¿Es la primera vez que crea integraciones con Zendesk? Descubra las funciones clave de ZIS.
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10 min
{{ Developer }} {{ Spanish }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }}
On-Demand: Introduction aux services d’intégration Zendesk (ZIS)
Vous découvrez la création d’intégrations Zendesk ? Commencez ici pour connaître les principales fonctionnalités de ZIS.
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10 min
{{ Developer }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }}
On-Demand: Zendesk Chat pour les administrateurs, I avec Espace de travail d’agent
Vous êtes un nouveau client Zendesk qui commence à utiliser Chat avec l’espace de travail d’agent ? Vous êtes au bon endroit pour vous lancer.
Register
46 min
{{ Admin }} {{ Chat }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
Parcours d’apprentissage Guide/Self-service
Fournissez un self-service d’excellente qualité et dotez vos agents d’une base de connaissances.
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4 Courses
{{ Admin }} {{ Guide }} {{ Learning path }} {{ Foundation building }}
Caminho de aprendizado do Talk/voz
Aprenda a usar seu canal de voz para falar diretamente com os clientes em chamadas e mensagens de texto.
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2 Courses
{{ Admin }} {{ Talk }} {{ Learning path }} {{ Foundation building }}
Caminho de aprendizado do agente omnichannel
Aprenda a interagir com os clientes por meio de diversos canais usando o Espaço de trabalho do agente
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5 Courses
{{ Agent }} {{ Support }} {{ Talk }} {{ Learning path }} {{ Messaging }} {{ Foundation building }}
On-Demand: Introduction à la messagerie
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8 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Einführung in Guide/Self-Service
Register
10 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
Guide/Self-Service-Lernpfad
Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank.
Register
4 Courses
{{ Admin }} {{ Guide }} {{ Learning path }} {{ Foundation building }}
Certification: Expertenprüfung zum Zendesk Explore CX-Analytiker
Lassen Sie sich in Explore, der Berichts- und Analyselösung von Zendesk, zertifizieren.
$350
{{ Certification Exam }} color-#9A4497 category-cert-exam
Zendesk Specialist Certification Bundle (Guide, Chat, Talk, & Omnichannel Agent Specialist)
Specialist Certification bundle - Certifications at a 15% discount if bought in bulk
$499
Certification Level 4: Certification {{ Certification Exam }} Certification Exam Bundles Chat / Live Chat & Messaging
On-Demand: Einführung in Messaging
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8 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Zendesk Messaging for Agents
Register
42 min
Role: Agent {{ Agent }} On-Demand (Free) {{ Messaging }} Chat / Live Chat & Messaging {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
Zendesk Omnichannel Agent Specialist Certification Prep Path
Register
2 Resources
{{ Agent }} {{ Support }} {{ Chat }} {{ Talk }} {{ Certification preparation }} color-#DEF991 category-cert-prep
Certification: Examen para especialista de Zendesk Guide
Obtenga la certificación de Guide, la solución de centro de ayuda de Zendesk.
$350
{{ Admin }} {{ Guide }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Exame de especialista do Zendesk Guide
Obtenha a certificação da solução de Central de Ajuda do Zendesk, o Guide.
$199
{{ Admin }} {{ Guide }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Zendesk Explore CX Analyst Expert認定資格試験
Zendeskのレポートと分析ソリューション「Explore」の認定資格試験です。
$350
{{ Admin }} {{ Explore }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Prüfung zum Zendesk Guide-Spezialisten
Lassen Sie sich in Guide, der Help-Center Lösung von Zendesk, zertifizieren.
$199
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On-Demand: Zendesk Support Administrator Certification Preparation Course
This course will help you prepare for the Zendesk Support Administrator Expert Exam.
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1 hr 24 min
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On-Demand: Introdução ao Zendesk Integration Services (ZIS)
Novo na criação de integrações do Zendesk? Comece aqui para aprender os principais recursos do ZIS.
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10 min
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Certification: Examen des analystes experts de l’expérience client Zendesk Explore
Obtenez la certification Explore, la solution de rapports et d’analyses de Zendesk.
$350
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On-Demand: Zendesk Talk for Agents
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46 min
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On-Demand: Introduction to Zendesk Integration Services (ZIS)
New to building Zendesk integrations? Start here to learn the key features of ZIS.
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17 min
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On-Demand: Migrate from Chat to Messaging
Learn how to successfully migrate your team from Chat to Messaging
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54 min
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Sell for Admins Learning Path
Learn how to successfully implement Zendesk's CRM solution, Sell
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5 Courses
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On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
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10 min
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On-Demand: Answer Bot Dataset
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31 min
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Mastering AI Agents for Email
Learn to design, build, and optimize email automation workflows powered by AI Agents, and deliver more efficient service at scale.
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192 min
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Talk/Voice-Lernpfad
Lernen Sie, wie Sie mit Ihrem Voice-Kanal direkt mit Kunden per Anruf und Text kommunizieren.
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2 Courses
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Assistance fondamentale
Configurez l’assistance par e-mail fondamentale pour vos agents et votre entreprise.
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5 Courses
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Parcours d’apprentissage Agent omnicanal
Apprenez à interagir avec vos clients par le biais de plusieurs canaux en utilisant l’espace de travail d’agent.
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5 Courses
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Parcours d’apprentissage Talk/Centre d’appels
Apprenez à utiliser votre canal de centre d’appels pour parler directement avec vos clients via des appels et des SMS.
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2 Courses
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Lernpfad zum Thema „Omnichannel“
Lernen Sie, wie Sie mit dem Arbeitsbereich für Agenten mit Kunden auf mehreren Kanälen interagieren.
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5 Courses
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Soporte fundamental
Configure el soporte por correo electrónico fundamental para sus agentes y su negocio.
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5 Courses
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Talk/音声通話のラーニングパス
音声通話チャネルを使ってコールやテキストメッセージでカスタマーと直接会話する方法を学習します
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3 Courses
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Ruta de aprendizaje sobre el análisis/Explore
Aprenda a usar el análisis para comprender los datos de sus informes y actuar en función de ellos
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2 Courses
{{ Admin }} {{ Explore }} {{ Learning path }} {{ Foundation building }}
基本的なSupport
エージェントとビジネスのために基本的なメールサポートを設定します
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5 Courses
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On-Demand：Zendeskインテグレーションサービス(ZIS)入門
Zendeskインテグレーションを初めて構築する場合、ZISの主な機能を学ぶ最適のコースです。
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10 min
{{ Developer }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }}
Ruta de aprendizaje de Guide/autoservicio
Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos.
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4 Courses
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Parcours d’apprentissage Explore/Analyses
Apprenez à utiliser les analyses pour comprendre les données de vos rapports et vous appuyer dessus pour passer à l’action.
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2 Courses
{{ Admin }} {{ Explore }} {{ Learning path }} {{ Foundation building }}
Certification: Examen para analista de la experiencia del cliente de Zendesk Explore
Obtenga la certificación de Explore, la solución de informes y análisis de Zendesk.
$350
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On-Demand: Intro to Sunshine Conversations for Admins
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{{ Admin }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }} Platform/ Integrations color-#ffd874 category-foundation-building
AI agents - Advanced Sales Trial | Agentic Messaging
Get a hands-on preview of AI agents - Advanced. This course empowers administrators to configure, design, and test advanced AI-driven messaging experiences.
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282 min
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On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
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Sell for Users Learning Path
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5 Courses
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Support básico
Configure o suporte básico por e-mail para agentes e empresas.
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5 Courses
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Caminho de aprendizado do Guide/autoatendimento
Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento.
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4 Courses
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Caminho de aprendizado do Explore/análise
Aprenda a usar a análise para entender e agir com base nos dados de seus relatórios
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2 Courses
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On-Demand: Introdução a mensagens
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8 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Introduction to Guide / self-service
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10 min
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Certification: Zendesk Chat Specialist Exam
Get Certified in Zendesk's Live chat solution.
$199
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Certification: Zendesk Omnichannel Agent Specialist Exam
Get Certified as a Zendesk Omnichannel Agent
$199
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Certification: Zendesk Talk Specialist Exam
Get Certified in Zendesk's Voice solution, Talk.
$199
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Certification: Zendesk Support Administrator Expert Exam
Get Certified in Zendesk's ticketing solution, Support.
$350
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Certification: Zendesk App Developer I Expert Exam
Become a Certified Zendesk App Developer I.
$350
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Certification: Zendesk Guide Specialist Exam
Get Certified in Zendesk's Help center solution, Guide.
$199
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On-Demand：エージェントワークスペースで使用するZendesk Chat管理者向けコースⅠ
エージェントワークスペースでChatを初めて使用する方に最適のコースです。
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46 min
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On-Demand: Zendesk Chat para administradores I con Espacio de trabajo de agente
¿Es un cliente nuevo de Zendesk que usa el chat con el Espacio de trabajo de agente por primera vez? Este es el lugar ideal para comenzar.
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46 min
{{ Agent }} {{ Chat }} {{ Spanish }} {{ Agent Workspace }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Zendesk Chat für Administratoren, I mit Arbeitsbereich für Agenten
Sind Sie ein neuer Zendesk-Kunde, der Chat mit dem Arbeitsbereich für Agenten verwendet? Dies ist der beste Ausgangspunkt.
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46 min
{{ Admin }} {{ Agent }} {{ Chat }} {{ German }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Zendesk Chat para administradores, I com Espaço de trabalho do agente
Você é um cliente novo no Zendesk usando o Chat com o Espaço de trabalho do agente? Este é o melhor lugar para começar.
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46 min
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On-Demand: Introduction to Foundational Support
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6 min
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Intro to Agent Workspace
Master the Zendesk support interface to manage conversations, harness AI tools, and customize your workflow for faster, smarter customer service.
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42 min
{{ Agent }} {{ Support }} {{ Agent Workspace }} {{ Single course }} {{ 30 min - 1 hour }}
Digital Launch Package
The Digital Launch Package is designed for customers who are new to Zendesk and looking to approach their onboarding with a combination of self service + live support.
$350
Digital AI Launch Package
The Zendesk AI Digital Launch Package is a new service offering for customers who are new to Zendesk Advanced AI features and looking to self-serve to get up and running quickly and efficiently.
$350
On-Demand: Einführung in Explore/Analysen
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15 min
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On-Demand: Introducción a Zendesk para agentes
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9 min
On-Demand: Conozca los conceptos básicos de Zendesk
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26 min
On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Mensajería de Zendesk para agentes
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On-Demand: Zendesk Talk para agentes
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46 min
Zendesk Chat Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam
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{{ Admin }} {{ Agent }} {{ Chat }} {{ 30 min or less }}
On-Demand: Zendesk Chat Specialist Certification Practice Test
Gauge your readiness for the Zendesk Chat Specialist Certification Exam
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Product: Chat {{ Chat }} Level 4: Certification Certification Practice Exam Chat / Live Chat & Messaging
On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
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1 hr 9 min
On-Demand: Introdução ao Talk/voz
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10 min
Zendesk Omnichannel Agent Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam
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{{ Agent }} {{ Support }} {{ 30 min or less }}
On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam
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On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice
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1 hr 9 min
{{ Admin }} {{ Talk }} {{ Foundation building }} {{ Single course }}
Startups Guide: Omnichannel set up
Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support
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23 min
{{ Admin }} {{ Support }} {{ 30 min or less }}
On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
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1 hr 48 min
On-Demand: Introducción a Explore/análisis
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15 min
On-Demand：Explore/分析の概要
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15 min
On-Demand：分析機能を使ったチームの成功の測定と効率の改善
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1 hr 48 min
On-Demand: Sunshine Conversations for Developers Learning Path Quiz
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On-Demand: Transfer conversations between systems with the Switchboard API
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119 min
{{ Developer }} English {{ Single course }} {{ Developer Platform }} {{ 1 - 2 hours }}
On-Demand: Engage in one conversation across every channel with Sunshine Conversations
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31 min
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On-Demand: Import data into Sell for additional context
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39 min
{{ Admin }} {{ Sell }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Incorporate tools to optimize your team’s workflow
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30 min
{{ Admin }} {{ Sell }} {{ Foundation building }} {{ 30 min or less }}
On-Demand: Configure Sell to reflect your sales process
Learn how to successfully implement Zendesk's CRM solution, Sell.
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59 min
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Sell for Admins Learning Path Quiz
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On-Demand: Introdução ao suporte básico
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6 min
On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes
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1 hr 5 min
On-Demand: Configurar os itens básicos dos tickets do agente
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1 hr 9 min
On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente
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35 min
On-Demand: Gerencie seus clientes com mais eficiência
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43 min
On-Demand: Introdução ao Explore/análise
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15 min
On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises
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1 hr 48 min
Zendesk AI Assessment
Prove your ability to automate support workflows with Copilot and configure AI agents in a realistic scenario to earn your official Zendesk AI Practitioner badge.
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23 min
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On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
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1 hr 5 min
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On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
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1 hr 9 min
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On-Demand: Ticket-Workflows für den Kundenservice automatisieren
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35 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
On-Demand: Kunden effizienter verwalten
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{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
Omnichannel Agent Learning Path Quiz
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On-Demand: Get to know Zendesk basics
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26 min
{{ Agent }} {{ Support }} {{ Foundation building }} {{ 30 min - 1 hour }}
On-Demand: Create leads, contacts and deals to manage sales activities
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41 min
{{ Agent }} {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Add channels to talk to your customers directly from Sell
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25 min
{{ Agent }} {{ Sell }} {{ 30 min or less }}
On-Demand: Measure sales performance with analytics
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16 min
{{ Agent }} {{ Sell }} {{ 30 min or less }}
Sell for users Learning Path Quiz
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On-Demand: Introduction à Guide/self-service
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10 min
On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister
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46 min
On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances
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1 hr 3 min
On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté
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28 min
On-Demand: Introdução ao Guide/autoatendimento
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10 min
On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk
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46 min
On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento
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1 hr 3 min
On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade
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28 min
On-Demand: Mensagens do Zendesk para agentes
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On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Zendesk Talk para agentes
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46 min
On-Demand: Introdução ao Zendesk para agentes
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9 min
On-Demand: Conheça os recursos básicos do Zendesk
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26 min
Guide / self-service Learning Path Quiz
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{{ Admin }} {{ Guide }} {{ Foundation building }} Quiz
On-Demand: Support customers conversations and engagement with a community
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28 min
{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
{{ Admin }} {{ Guide }} English Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Grundlagen von Zendesk
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26 min
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On-Demand: Zendesk Support für Agenten
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43 min
{{ Agent }} {{ Support }} {{ German }} {{ Single course }}
On-Demand: Zendesk Messaging für Agenten
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{{ Agent }} {{ Messaging }} {{ Single course }}
On-Demand: Zendesk Talk für Agenten
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46 min
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On-Demand: Introduction à Talk/au centre d’appels
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10 min
On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels
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1 hr 9 min
On-Demand: Configure agent ticketing essentials
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1 hr 9 min
{{ Admin }} {{ Support }} Support / Ticketing {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
{{ Admin }} {{ Support }} Support / Ticketing {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Automate your customer service ticketing workflows
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35 min
{{ Admin }} {{ Agent }} {{ Support }} {{ 30 min - 1 hour }}
On-Demand: Manage your customers more efficiently
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43 min
{{ Admin }} {{ Support }} {{ 30 min - 1 hour }}
Foundational Support Learning Path Quiz
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{{ Admin }} {{ Support }} {{ Foundation building }} Quiz
Zendesk App Developer I Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam
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{{ Developer }} {{ Developer Platform }} {{ 30 min or less }}
On-Demand: Zendesk App Developer I Expert Certification Practice Test
Gauge your readiness for the Zendesk App Developer I Expert Certification Exam
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{{ Admin }} English Level 4: Certification Certification Practice Exam
Startups Guide: Zendesk Explore
Getting customer data should be easy! Learn more how Zendesk Explore enables businesses to get the information they need to make key business decisions and improve their CX
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13 min
{{ Admin }} {{ Explore }} {{ 30 min or less }}
Startups Guide: Zendesk Sell
Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers
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18 min
{{ Admin }} {{ Sell }} Sell / Sales CRM {{ 30 min or less }}
On-Demand: Measure your team's success and improve efficiency with analytics
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1 hr 48 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }} {{ Analyst }} {{ 1 - 2 hours }}
On-Demand: Introduction à l’assistance fondamentale
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6 min
On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir
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1 hr 5 min
On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents
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1 hr 9 min
On-Demand: Automatisation de vos workflows de gestion des tickets de service client
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35 min
On-Demand: Gestion plus efficace de vos clients
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Explore / analytics learning path quiz
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{{ Admin }} {{ Explore }} {{ Foundation building }} Quiz {{ Analyst }}
Zendesk Guide Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam
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{{ Admin }} {{ Guide }} {{ 30 min or less }}
On-Demand: Zendesk Guide Specialist Certification Practice Test
Gauge your readiness for the Zendesk Guide Specialist Certification Exam
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Role: Admin {{ Admin }} Level 4: Certification Certification Practice Exam Guide / Help Center
On-Demand: Introducción a Guide/autoservicio
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10 min
On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
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46 min
On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
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1 hr 3 min
On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
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28 min
On-Demand：Guide/セルフサービスの概要
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10 min
On-Demand：Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
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46 min
On-Demand：ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援
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1 hr 3 min
On-Demand：コミュニティを使ったカスタマーの会話とエンゲージメントのサポート
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28 min
On-Demand: Introduction à Zendesk pour les agents
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9 min
On-Demand: Découverte des bases de Zendesk
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26 min
On-Demand: Zendesk Support pour les agents
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43 min
On-Demand: Messagerie Zendesk pour les agents
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On-Demand: Zendesk Talk pour les agents
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46 min
On-Demand: Introducción a Talk/voz
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10 min
On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
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1 hr 9 min
On-Demand：音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
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1 hr 9 min
Talk /音声通話ラーニングパスクイズ
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On-Demand：Talk / 音声通話入門
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10 min
Zendesk Talk Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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{{ Admin }} {{ Talk }} {{ 30 min or less }}
On-Demand: Zendesk Talk Specialist Certification Practice Test
Gauge your readiness for the Zendesk Talk Specialist Certification Exam
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Product: Talk Level 4: Certification Certification Practice Exam Talk / Voice
On-Demand: Introduction à Explore/aux analyses
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15 min
On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses
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1 hr 48 min
Zendesk Support Administrator Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.
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{{ Admin }} {{ Support }} {{ 30 min or less }}
On-Demand: Zendesk Support Administrator Expert Certification Practice Test
Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam
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{{ Admin }} English Level 4: Certification Certification Practice Exam Support / Ticketing
On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
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1 hr 48 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }}
Talk / voice Learning Path Quiz
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{{ Admin }} {{ Talk }} {{ Foundation building }} Quiz
On-Demand: Speak directly to customers and deliver personalized solutions with voice
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1 hr 9 min
{{ Admin }} {{ Talk }} {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand：基本サポートの概要
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6 min
On-Demand：エージェントの成功に役立つSupportチケット管理ソリューションの設定
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1 hr 5 min
On-Demand：エージェント向けチケット管理基本設定
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1 hr 9 min
On-Demand：カスタマーサービスのチケットワークフローの自動化
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35 min
On-Demand：顧客管理の効率化
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Messaging learning path quiz
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{{ Admin }} {{ Messaging }} {{ Foundation building }} Quiz
On-Demand: Use messaging to connect with your customers everywhere
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97 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
Startups Guide: Activating your Account
Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated
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8 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ 1 - 2 hours }}
Startups Guide: Zendesk Support
Introduction into Zendesk's core Support product outlining key steps needed to get up and running
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19 min
{{ Admin }} {{ Support }} {{ 30 min or less }}
Startups Guide: Zendesk Guide
Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base
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9 min
{{ Admin }} {{ Guide }} {{ 30 min or less }}
An Overview of Apps for Startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
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15 min
{{ Admin }} {{ Support }} {{ 30 min or less }}
On-Demand: Introducción al soporte fundamental
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6 min
On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
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1 hr 5 min
On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
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1 hr 9 min
On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente
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35 min
On-Demand: Administre a los clientes de manera más eficiente
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Zendesk Explore CX Analyst Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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{{ Admin }} {{ Guide }} {{ Analyst }} {{ 30 min or less }}
On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam
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Product: Explore {{ Admin }} Zendesk Explore, I + II Level 4: Certification Certification Practice Exam Explore / Reporting & Analytics
On-Demand: Learn how to use Advanced AI features
Learn how to leverage these powerful, easy-to-use insights for faster, more personalized service.
0 hr 44 min
On-Demand: Prepare to use Zendesk AI
Get familiar with our Advanced AI capabilities, what they enable teams to do and how they can help you achieve your operational goals.
0 hr 23 min
On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
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46 min
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On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
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1 hr 3 min
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On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen
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28 min
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On-Demand：エージェント向けZendesk入門コース
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9 min
On-Demand: Zendeskの基本の概要
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26 min
On-Demand: Zendesk Supportエージェント向けコース
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43 min
On Demand：Zendeskメッセージング エージェント向けコース
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On-Demand：Zendesk Talkエージェント向けコース
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46 min
On-Demand: Going live
1 hr 13 min
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On-Demand: Welcome to Zendesk Onboarding
1 hr 20 min
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On-Demand: Setting up your account
1 hr 0 min
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On-Demand: Advanced launch & go live tasks
1 hr 32 min
category- Advanced
On-Demand: Set up messaging and voice channels
1 hr 47 min
category- Advanced
On-Demand: Set up your help center
1 hr 20 min
category- Advanced
On-Demand: Optimizing & enhancing
0 hr 37 min
category- Advanced
On-Demand: Introducción a Zendesk para agentes
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9 min
On-Demand: Conozca los conceptos básicos de Zendesk
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26 min
On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Mensajería de Zendesk para agentes
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On-Demand: Zendesk Talk para agentes
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46 min
Zendesk Chat Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam
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{{ Admin }} {{ Agent }} {{ Chat }} {{ 30 min or less }}
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Live chat customer? This is the best place to start.
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1 hr 7 min
{{ Admin }} {{ Chat }} English Introductory On-Demand (Free) Chat / Live Chat & Messaging Long (45 + min) Course {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }} color-#ffd874 category-foundation-building
On-Demand: Zendesk Chat Specialist Certification Practice Test
Gauge your readiness for the Zendesk Chat Specialist Certification Exam
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Product: Chat {{ Chat }} Level 4: Certification Certification Practice Exam Chat / Live Chat & Messaging
On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
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1 hr 9 min
On-Demand: Introdução ao Talk/voz
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10 min
Zendesk Omnichannel Agent Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam
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{{ Agent }} {{ Support }} {{ 30 min or less }}
On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam
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On-Demand: Einführung in Talk/Voice
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10 min
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On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice
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1 hr 9 min
{{ Admin }} {{ Talk }} {{ Foundation building }} {{ Single course }}
Startups Guide: Omnichannel set up
Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support
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23 min
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On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
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1 hr 48 min
On-Demand: Introducción a Explore/análisis
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15 min
On-Demand：Explore/分析の概要
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15 min
On-Demand：分析機能を使ったチームの成功の測定と効率の改善
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1 hr 48 min
On-Demand: Sunshine Conversations for Developers Learning Path Quiz
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On-Demand: Transfer conversations between systems with the Switchboard API
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119 min
{{ Developer }} English {{ Single course }} {{ Developer Platform }} {{ 1 - 2 hours }}
On-Demand: Introduction to Sunshine Conversations for Developers
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14 min
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On-Demand: Engage in one conversation across every channel with Sunshine Conversations
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31 min
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On-Demand: Import data into Sell for additional context
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39 min
{{ Admin }} {{ Sell }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Incorporate tools to optimize your team’s workflow
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30 min
{{ Admin }} {{ Sell }} {{ Foundation building }} {{ 30 min or less }}
On-Demand: Configure Sell to reflect your sales process
Learn how to successfully implement Zendesk's CRM solution, Sell.
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59 min
{{ Admin }} Self-Starter {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Long (45 + min) Course {{ Foundation building }} {{ Sales Teams }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
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10 min
{{ Admin }} Overview Video {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) {{ Foundation building }} {{ Sales Teams }} {{ Single course }} {{ 30 min or less }} role-sales-team color-#ffd874 category-foundation-building
Sell for Admins Learning Path Quiz
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On-Demand: Introdução ao suporte básico
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6 min
On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes
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1 hr 5 min
On-Demand: Configurar os itens básicos dos tickets do agente
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1 hr 9 min
On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente
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35 min
On-Demand: Gerencie seus clientes com mais eficiência
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43 min
On-Demand: Introdução ao Explore/análise
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15 min
On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises
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1 hr 48 min
Up and Running with Copilot
Master Zendesk Copilot to streamline support, increase productivity, and deliver consistently exceptional service across your customer and employee teams.
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47 min
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App Builder Essentials: From Idea to Launch
Discover how to create, test, and publish custom apps in Zendesk—no coding required.
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45 min
{{ Admin }} {{ Single course }} {{ 30 min - 1 hour }} {{ Zendesk AI }}
Getting Started with AI agents - Essential
Learn how to create fully functional AI agents - Essential in just a few clicks to deliver 24/7 automated support and improve customer service efficiency.
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52 min
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Zendesk AI Assessment
Prove your ability to automate support workflows with Copilot and configure AI agents in a realistic scenario to earn your official Zendesk AI Practitioner badge.
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23 min
{{ Admin }} {{ 30 min or less }} {{ Zendesk AI }}
Introduction to Zendesk AI Agents
Learn how Zendesk AI Agents help you boost automation, resolve complex issues, and scale success with a clear path to 80%+ automation.
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37 min
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On-Demand: Einführung in die grundlegende Unterstützung
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6 min
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On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
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1 hr 5 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
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1 hr 9 min
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On-Demand: Ticket-Workflows für den Kundenservice automatisieren
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35 min
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On-Demand: Kunden effizienter verwalten
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{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
Omnichannel Agent Learning Path Quiz
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On-Demand: Zendesk Support for Agents
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43 min
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On-Demand: Zendesk Talk for Agents
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46 min
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On-Demand: Zendesk Messaging for Agents
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42 min
Role: Agent {{ Agent }} On-Demand (Free) {{ Messaging }} Chat / Live Chat & Messaging {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Get to know Zendesk basics
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26 min
{{ Agent }} {{ Support }} {{ Foundation building }} {{ 30 min - 1 hour }}
On-Demand: Introduction to Zendesk for Agents
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9 min
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On-Demand: Create leads, contacts and deals to manage sales activities
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41 min
{{ Agent }} {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
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10 min
{{ Admin }} Overview Video {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) {{ Foundation building }} {{ Sales Teams }} {{ Single course }} {{ 30 min or less }} role-sales-team color-#ffd874 category-foundation-building
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25 min
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On-Demand: Measure sales performance with analytics
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16 min
{{ Agent }} {{ Sell }} {{ 30 min or less }}
Sell for users Learning Path Quiz
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On-Demand: Introduction à Guide/self-service
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10 min
On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister
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46 min
On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances
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1 hr 3 min
On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté
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28 min
On-Demand: Introdução ao Guide/autoatendimento
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10 min
On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk
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46 min
On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento
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1 hr 3 min
On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade
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28 min
On-Demand: Mensagens do Zendesk para agentes
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On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Zendesk Talk para agentes
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46 min
On-Demand: Introdução ao Zendesk para agentes
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9 min
On-Demand: Conheça os recursos básicos do Zendesk
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26 min
Guide / self-service Learning Path Quiz
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{{ Admin }} {{ Guide }} {{ Foundation building }} Quiz
On-Demand: Support customers conversations and engagement with a community
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28 min
{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Introduction to Guide / self-service
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10 min
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On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
{{ Admin }} {{ Guide }} English Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Einführung in Zendesk für Agenten
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9 min
{{ Agent }} {{ Support }} {{ German }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Grundlagen von Zendesk
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26 min
{{ Agent }} {{ Support }} {{ Single course }}
On-Demand: Zendesk Support für Agenten
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43 min
{{ Agent }} {{ Support }} {{ German }} {{ Single course }}
On-Demand: Zendesk Messaging für Agenten
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{{ Agent }} {{ Messaging }} {{ Single course }}
On-Demand: Zendesk Talk für Agenten
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46 min
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On-Demand: Introduction à Talk/au centre d’appels
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10 min
On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels
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1 hr 9 min
On-Demand: Introduction to Foundational Support
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6 min
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On-Demand: Configure agent ticketing essentials
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1 hr 9 min
{{ Admin }} {{ Support }} Support / Ticketing {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
{{ Admin }} {{ Support }} Support / Ticketing {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Automate your customer service ticketing workflows
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35 min
{{ Admin }} {{ Agent }} {{ Support }} {{ 30 min - 1 hour }}
On-Demand: Manage your customers more efficiently
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43 min
{{ Admin }} {{ Support }} {{ 30 min - 1 hour }}
Foundational Support Learning Path Quiz
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{{ Admin }} {{ Support }} {{ Foundation building }} Quiz
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
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12 min
Free Resources {{ Admin }} {{ Developer }} Overview Video On-Demand (Free) {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }} role-developer color-#ffd874 category-foundation-building
Zendesk App Developer I Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam
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{{ Developer }} {{ Developer Platform }} {{ 30 min or less }}
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
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47 min
{{ Developer }} English On-Demand (Free) {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min - 1 hour }} role-developer color-#ffd874 category-foundation-building
On-Demand: Zendesk App Developer I Expert Certification Practice Test
Gauge your readiness for the Zendesk App Developer I Expert Certification Exam
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{{ Admin }} English Level 4: Certification Certification Practice Exam
Startups Guide: Zendesk Explore
Getting customer data should be easy! Learn more how Zendesk Explore enables businesses to get the information they need to make key business decisions and improve their CX
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13 min
{{ Admin }} {{ Explore }} {{ 30 min or less }}
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
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10 min
{{ Admin }} Overview Video {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) {{ Foundation building }} {{ Sales Teams }} {{ Single course }} {{ 30 min or less }} role-sales-team color-#ffd874 category-foundation-building
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
{{ Admin }} {{ Guide }} English Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Triggers
Configure and maintain effective triggers to make workflows more efficient
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75 min
Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives Triggers On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 1 - 2 hours }} category-product-deep-dive color-#FFA179
On-Demand: Set up Social and Business Messaging in Zendesk
Learn how you can set up Social and Business Messaging channels in Zendesk.
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66 min
Product: Support Product: Chat {{ Admin }} {{ Chat }} Level 3: Skill sharpeners {{ Product deep dive }} On-Demand (Free) Support / Ticketing {{ Messaging }} Chat / Live Chat & Messaging Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 1 - 2 hours }} category-product-deep-dive color-#FFA179
On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
{{ Admin }} {{ Support }} Support / Ticketing {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
Startups Guide: Zendesk Sell
Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers
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18 min
{{ Admin }} {{ Sell }} Sell / Sales CRM {{ 30 min or less }}
On-Demand: Automations
Learn to automations alongside other business rules.
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81 min
Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives Automations On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 1 - 2 hours }} category-product-deep-dive color-#FFA179
On-Demand: Measure your team's success and improve efficiency with analytics
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1 hr 48 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }} {{ Analyst }} {{ 1 - 2 hours }}
On-Demand: Introduction à l’assistance fondamentale
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6 min
On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir
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1 hr 5 min
On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents
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1 hr 9 min
On-Demand: Automatisation de vos workflows de gestion des tickets de service client
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35 min
On-Demand: Gestion plus efficace de vos clients
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On-Demand: Measure your team's success and improve efficiency with analytics
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1 hr 48 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }} {{ Analyst }} {{ 1 - 2 hours }}
On-Demand: Introduction to Explore / analytics
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15 min
{{ Admin }} {{ Explore }} English Explore / Reporting & Analytics Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ Analyst }} {{ 30 min or less }} role-cx-analyst color-#ffd874 category-foundation-building
Explore / analytics learning path quiz
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{{ Admin }} {{ Explore }} {{ Foundation building }} Quiz {{ Analyst }}
Zendesk Guide Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam
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{{ Admin }} {{ Guide }} {{ 30 min or less }}
On-Demand: Zendesk Guide Specialist Certification Practice Test
Gauge your readiness for the Zendesk Guide Specialist Certification Exam
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Role: Admin {{ Admin }} Level 4: Certification Certification Practice Exam Guide / Help Center
On-Demand: Introducción a Guide/autoservicio
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10 min
On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
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46 min
On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
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1 hr 3 min
On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
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28 min
On-Demand：Guide/セルフサービスの概要
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10 min
On-Demand：Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
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46 min
On-Demand：ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援
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1 hr 3 min
On-Demand：コミュニティを使ったカスタマーの会話とエンゲージメントのサポート
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28 min
On-Demand: Introduction à Zendesk pour les agents
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9 min
On-Demand: Découverte des bases de Zendesk
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26 min
On-Demand: Zendesk Support pour les agents
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43 min
On-Demand: Messagerie Zendesk pour les agents
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On-Demand: Zendesk Talk pour les agents
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46 min
On-Demand: Introducción a Talk/voz
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10 min
On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
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1 hr 9 min
On-Demand：音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
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1 hr 9 min
Talk /音声通話ラーニングパスクイズ
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On-Demand：Talk / 音声通話入門
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10 min
Zendesk Talk Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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{{ Admin }} {{ Talk }} {{ 30 min or less }}
On-Demand: Zendesk Talk Specialist Certification Practice Test
Gauge your readiness for the Zendesk Talk Specialist Certification Exam
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Product: Talk Level 4: Certification Certification Practice Exam Talk / Voice
On-Demand: Introduction à Explore/aux analyses
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15 min
On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses
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1 hr 48 min
Zendesk Support Administrator Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.
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{{ Admin }} {{ Support }} {{ 30 min or less }}
On-Demand: Zendesk Support Administrator Expert Certification Practice Test
Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam
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{{ Admin }} English Level 4: Certification Certification Practice Exam Support / Ticketing
On-Demand: Zendesk Support Administrator Certification Preparation Course
This course will help you prepare for the Zendesk Support Administrator Expert Exam.
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1 hr 24 min
{{ Admin }} {{ Support }} {{ Certification preparation }} {{ 1 - 2 hours }}
On-Demand: Einführung in Explore/Analysen
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15 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
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1 hr 48 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }}
Talk / voice Learning Path Quiz
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{{ Admin }} {{ Talk }} {{ Foundation building }} Quiz
On-Demand: Introduction to Talk / voice
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10 min
{{ Admin }} {{ Talk }} English Talk / Voice Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#ffd874 category-foundation-building
On-Demand: Speak directly to customers and deliver personalized solutions with voice
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1 hr 9 min
{{ Admin }} {{ Talk }} {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand：基本サポートの概要
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6 min
On-Demand：エージェントの成功に役立つSupportチケット管理ソリューションの設定
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1 hr 5 min
On-Demand：エージェント向けチケット管理基本設定
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1 hr 9 min
On-Demand：カスタマーサービスのチケットワークフローの自動化
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35 min
On-Demand：顧客管理の効率化
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On-Demand: Introduction to messaging
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8 min
{{ Admin }} English {{ Messaging }} Chat / Live Chat & Messaging Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#ffd874 category-foundation-building
Messaging learning path quiz
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{{ Admin }} {{ Messaging }} {{ Foundation building }} Quiz
On-Demand: Use messaging to connect with your customers everywhere
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97 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
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51 min
{{ Admin }} {{ Support }} Intermediate Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
Startups Guide: Activating your Account
Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated
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8 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ 1 - 2 hours }}
Startups Guide: Zendesk Support
Introduction into Zendesk's core Support product outlining key steps needed to get up and running
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19 min
{{ Admin }} {{ Support }} {{ 30 min or less }}
On-Demand: Configure agent ticketing essentials
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1 hr 9 min
{{ Admin }} {{ Support }} Support / Ticketing {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Introduction to Guide / self-service
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10 min
{{ Admin }} {{ Guide }} English Guide / Help Center Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#ffd874 category-foundation-building
On-Demand: Introduction to Foundational Support
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6 min
{{ Admin }} {{ Support }} English Support / Ticketing Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#ffd874 category-foundation-building
Startups Guide: Zendesk Guide
Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base
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9 min
{{ Admin }} {{ Guide }} {{ 30 min or less }}
An Overview of Apps for Startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
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15 min
{{ Admin }} {{ Support }} {{ 30 min or less }}
On-Demand: Introducción al soporte fundamental
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6 min
On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
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1 hr 5 min
On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
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1 hr 9 min
On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente
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35 min
On-Demand: Administre a los clientes de manera más eficiente
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Zendesk Explore CX Analyst Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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{{ Admin }} {{ Guide }} {{ Analyst }} {{ 30 min or less }}
On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
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Product: Explore {{ Admin }} Zendesk Explore, I + II Level 4: Certification Certification Practice Exam Explore / Reporting & Analytics
On-Demand: Learn how to use Advanced AI features
Learn how to leverage these powerful, easy-to-use insights for faster, more personalized service.
0 hr 44 min
On-Demand: Prepare to use Zendesk AI
Get familiar with our Advanced AI capabilities, what they enable teams to do and how they can help you achieve your operational goals.
0 hr 23 min
On-Demand: Einführung in Guide/Self-Service
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10 min
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On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
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46 min
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On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
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1 hr 3 min
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On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen
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28 min
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On-Demand：エージェント向けZendesk入門コース
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9 min
On-Demand: Zendeskの基本の概要
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26 min
On-Demand: Zendesk Supportエージェント向けコース
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43 min
On Demand：Zendeskメッセージング エージェント向けコース
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On-Demand：Zendesk Talkエージェント向けコース
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46 min
On-Demand: Going live
1 hr 13 min
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On-Demand: Welcome to Zendesk Onboarding
1 hr 20 min
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On-Demand: Setting up your account
1 hr 0 min
color-#FFFCF6 category- Essentials
On-Demand: Advanced launch & go live tasks
1 hr 32 min
category- Advanced
On-Demand: Set up messaging and voice channels
1 hr 47 min
category- Advanced
On-Demand: Set up your help center
1 hr 20 min
category- Advanced
On-Demand: Optimizing & enhancing
0 hr 37 min
category- Advanced
On-Demand: Introducción a Zendesk para agentes
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9 min
On-Demand: Conozca los conceptos básicos de Zendesk
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26 min
On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Mensajería de Zendesk para agentes
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On-Demand: Zendesk Talk para agentes
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46 min
Zendesk Chat Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam
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{{ Admin }} {{ Agent }} {{ Chat }} {{ 30 min or less }}
On-Demand: Zendesk Chat Specialist Certification Practice Test
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Product: Chat {{ Chat }} Level 4: Certification Certification Practice Exam Chat / Live Chat & Messaging
On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
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1 hr 9 min
On-Demand: Introdução ao Talk/voz
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10 min
Zendesk Omnichannel Agent Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam
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{{ Agent }} {{ Support }} {{ 30 min or less }}
On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
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On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice
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1 hr 9 min
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Startups Guide: Omnichannel set up
Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support
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23 min
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On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
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1 hr 48 min
On-Demand: Introducción a Explore/análisis
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15 min
On-Demand：Explore/分析の概要
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15 min
On-Demand：分析機能を使ったチームの成功の測定と効率の改善
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1 hr 48 min
On-Demand: Sunshine Conversations for Developers Learning Path Quiz
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On-Demand: Transfer conversations between systems with the Switchboard API
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119 min
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On-Demand: Engage in one conversation across every channel with Sunshine Conversations
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31 min
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On-Demand: Import data into Sell for additional context
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39 min
{{ Admin }} {{ Sell }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Incorporate tools to optimize your team’s workflow
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30 min
{{ Admin }} {{ Sell }} {{ Foundation building }} {{ 30 min or less }}
On-Demand: Configure Sell to reflect your sales process
Learn how to successfully implement Zendesk's CRM solution, Sell.
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59 min
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Sell for Admins Learning Path Quiz
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On-Demand: Introdução ao suporte básico
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6 min
On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes
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1 hr 5 min
On-Demand: Configurar os itens básicos dos tickets do agente
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1 hr 9 min
On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente
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35 min
On-Demand: Gerencie seus clientes com mais eficiência
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43 min
On-Demand: Introdução ao Explore/análise
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15 min
On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises
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1 hr 48 min
Zendesk AI Assessment
Prove your ability to automate support workflows with Copilot and configure AI agents in a realistic scenario to earn your official Zendesk AI Practitioner badge.
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23 min
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On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
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1 hr 5 min
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On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
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1 hr 9 min
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On-Demand: Ticket-Workflows für den Kundenservice automatisieren
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35 min
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On-Demand: Kunden effizienter verwalten
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{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
Omnichannel Agent Learning Path Quiz
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On-Demand: Get to know Zendesk basics
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26 min
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On-Demand: Create leads, contacts and deals to manage sales activities
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41 min
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On-Demand: Add channels to talk to your customers directly from Sell
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25 min
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On-Demand: Measure sales performance with analytics
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16 min
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Sell for users Learning Path Quiz
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On-Demand: Introduction à Guide/self-service
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10 min
On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister
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46 min
On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances
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1 hr 3 min
On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté
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28 min
On-Demand: Introdução ao Guide/autoatendimento
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10 min
On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk
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46 min
On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento
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1 hr 3 min
On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade
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28 min
On-Demand: Mensagens do Zendesk para agentes
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On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Zendesk Talk para agentes
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46 min
On-Demand: Introdução ao Zendesk para agentes
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9 min
On-Demand: Conheça os recursos básicos do Zendesk
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26 min
Guide / self-service Learning Path Quiz
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On-Demand: Support customers conversations and engagement with a community
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28 min
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On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
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On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
{{ Admin }} {{ Guide }} English Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Grundlagen von Zendesk
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26 min
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On-Demand: Zendesk Support für Agenten
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43 min
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On-Demand: Zendesk Messaging für Agenten
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On-Demand: Zendesk Talk für Agenten
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46 min
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On-Demand: Introduction à Talk/au centre d’appels
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10 min
On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels
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1 hr 9 min
On-Demand: Configure agent ticketing essentials
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1 hr 9 min
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On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
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On-Demand: Automate your customer service ticketing workflows
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35 min
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On-Demand: Manage your customers more efficiently
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43 min
{{ Admin }} {{ Support }} {{ 30 min - 1 hour }}
Foundational Support Learning Path Quiz
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Zendesk App Developer I Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam
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{{ Developer }} {{ Developer Platform }} {{ 30 min or less }}
On-Demand: Zendesk App Developer I Expert Certification Practice Test
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{{ Admin }} English Level 4: Certification Certification Practice Exam
Startups Guide: Zendesk Explore
Getting customer data should be easy! Learn more how Zendesk Explore enables businesses to get the information they need to make key business decisions and improve their CX
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13 min
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Startups Guide: Zendesk Sell
Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers
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18 min
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On-Demand: Measure your team's success and improve efficiency with analytics
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1 hr 48 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }} {{ Analyst }} {{ 1 - 2 hours }}
On-Demand: Introduction à l’assistance fondamentale
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6 min
On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir
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1 hr 5 min
On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents
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1 hr 9 min
On-Demand: Automatisation de vos workflows de gestion des tickets de service client
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35 min
On-Demand: Gestion plus efficace de vos clients
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Explore / analytics learning path quiz
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Zendesk Guide Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam
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{{ Admin }} {{ Guide }} {{ 30 min or less }}
On-Demand: Zendesk Guide Specialist Certification Practice Test
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Role: Admin {{ Admin }} Level 4: Certification Certification Practice Exam Guide / Help Center
On-Demand: Introducción a Guide/autoservicio
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10 min
On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
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46 min
On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
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1 hr 3 min
On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
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28 min
On-Demand：Guide/セルフサービスの概要
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10 min
On-Demand：Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
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46 min
On-Demand：ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援
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1 hr 3 min
On-Demand：コミュニティを使ったカスタマーの会話とエンゲージメントのサポート
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28 min
On-Demand: Introduction à Zendesk pour les agents
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9 min
On-Demand: Découverte des bases de Zendesk
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26 min
On-Demand: Zendesk Support pour les agents
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43 min
On-Demand: Messagerie Zendesk pour les agents
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On-Demand: Zendesk Talk pour les agents
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46 min
On-Demand: Introducción a Talk/voz
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10 min
On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
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1 hr 9 min
On-Demand：音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
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1 hr 9 min
Talk /音声通話ラーニングパスクイズ
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On-Demand：Talk / 音声通話入門
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10 min
Zendesk Talk Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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{{ Admin }} {{ Talk }} {{ 30 min or less }}
On-Demand: Zendesk Talk Specialist Certification Practice Test
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Product: Talk Level 4: Certification Certification Practice Exam Talk / Voice
On-Demand: Introduction à Explore/aux analyses
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15 min
On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses
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1 hr 48 min
Zendesk Support Administrator Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.
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{{ Admin }} {{ Support }} {{ 30 min or less }}
On-Demand: Zendesk Support Administrator Expert Certification Practice Test
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{{ Admin }} English Level 4: Certification Certification Practice Exam Support / Ticketing
On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
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1 hr 48 min
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Talk / voice Learning Path Quiz
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On-Demand: Speak directly to customers and deliver personalized solutions with voice
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1 hr 9 min
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On-Demand：基本サポートの概要
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6 min
On-Demand：エージェントの成功に役立つSupportチケット管理ソリューションの設定
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1 hr 5 min
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1 hr 9 min
On-Demand：カスタマーサービスのチケットワークフローの自動化
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35 min
On-Demand：顧客管理の効率化
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Messaging learning path quiz
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On-Demand: Use messaging to connect with your customers everywhere
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97 min
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Startups Guide: Activating your Account
Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated
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8 min
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Startups Guide: Zendesk Support
Introduction into Zendesk's core Support product outlining key steps needed to get up and running
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19 min
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Startups Guide: Zendesk Guide
Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base
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9 min
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An Overview of Apps for Startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
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15 min
{{ Admin }} {{ Support }} {{ 30 min or less }}
On-Demand: Introducción al soporte fundamental
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6 min
On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
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1 hr 5 min
On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
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1 hr 9 min
On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente
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35 min
On-Demand: Administre a los clientes de manera más eficiente
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Zendesk Explore CX Analyst Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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{{ Admin }} {{ Guide }} {{ Analyst }} {{ 30 min or less }}
On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam
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Product: Explore {{ Admin }} Zendesk Explore, I + II Level 4: Certification Certification Practice Exam Explore / Reporting & Analytics
On-Demand: Learn how to use Advanced AI features
Learn how to leverage these powerful, easy-to-use insights for faster, more personalized service.
0 hr 44 min
On-Demand: Prepare to use Zendesk AI
Get familiar with our Advanced AI capabilities, what they enable teams to do and how they can help you achieve your operational goals.
0 hr 23 min
On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
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46 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
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1 hr 3 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen
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28 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
On-Demand：エージェント向けZendesk入門コース
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9 min
On-Demand: Zendeskの基本の概要
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26 min
On-Demand: Zendesk Supportエージェント向けコース
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43 min
On Demand：Zendeskメッセージング エージェント向けコース
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On-Demand：Zendesk Talkエージェント向けコース
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46 min
On-Demand: Going live
1 hr 13 min
color-#FFFCF6
On-Demand: Welcome to Zendesk Onboarding
1 hr 20 min
color-#FFFCF6
On-Demand: Setting up your account
1 hr 0 min
color-#FFFCF6 category- Essentials
On-Demand: Advanced launch & go live tasks
1 hr 32 min
category- Advanced
On-Demand: Set up messaging and voice channels
1 hr 47 min
category- Advanced
On-Demand: Set up your help center
1 hr 20 min
category- Advanced
On-Demand: Optimizing & enhancing
0 hr 37 min
category- Advanced
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