Welcome to the Freshworks Community

Freshdesk: Merge 2 organisations into 1 organisation

Hello,I am looking for a way to merge 2 separate Freshdesk organisations into 1 organisation.We've taken over a company who has also a Freshdesk subscription and now i want to migrate this subscription into out subscription. Is this a manual thing or

JonKeApprentice

CSV file to import items to service catalog

Can someone tell me if i can add a number of service catalog items at once and if so, is there a template to do so?

622

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Dan UdellSkilled Expert

How do i modify the user ticket view to see all approval chains?

Auto associate an Asset

Hi All I have a Service Catalog form for the process of replacing assets due for refresh. There is a dropdown field where the data source is the asset list. I would like to use that value to automatically associate the asset to the newly created tick

phiquachApprentice

Hello, So we want to use a semi-sequential setup.Create 1st approval chain, “Manager”, he approves the ticket.Create a 2nd approval chain for “VP”. The issue is, he is unable to see who approved the ticket before because they are not part of the same

phiquachApprentice

How do i modify the user ticket view to see all approval chains?

Hello, So we want to use a semi-sequential setup.Create 1st approval chain, “Manager”, he approves the ticket.Create a 2nd approval chain for “VP”. The issue is, he is unable to see who approved the ticket before because they are not part of the same

phiquachApprentice

How do i modify the user ticket view to see all approval chains?

Hello, So we want to use a semi-sequential setup.Create 1st approval chain, “Manager”, he approves the ticket.Create a 2nd approval chain for “VP”. The issue is, he is unable to see who approved the ticket before because they are not part of the same

helpguru311Apprentice

Misleading and intentionally Avoiding giving me refund

I was interested in upgrading from the growth plan. I was trying to find a price difference and when I click next it said I ordered the product. I instantly sent an email to Freshdesk and called. I told them that it was an accidental purchase, and I

463

Automations and Workflows

C

crrzzyy8sCommunity Debut

Auto create ticket from contract screen

I’m looking for a way (workflow or alert) to auto create an incident or service request that's attached to the contracts > contractor feature when a contract is set to expire.

26519

B

Brian RActive Contributor

how to create a service request when a change ticket is moved to an implementation status

I am looking to see if anyone has created a workflow that will kick off when a change ticket is moved to a status of implementation so that one or more service request tickets will be created?

131

jack4081Skilled Expert

I need to map Device 42 Business Service fields: Technical Application Owner and Business Service Owner to Freshservice Services to

I want to be able to track the Device 42 Technical Application Owner and Business Service Owner for Business services synced with Freshservice. Is it possible to add this to the mappings.xml file? If so I can’t find where to do it.

40

FreddyWApprentice

Freshdesk: Merge 2 organisations into 1 organisation

Hello,I am looking for a way to merge 2 separate Freshdesk organisations into 1 organisation.We've taken over a company who has also a Freshdesk subscription and now i want to migrate this subscription into out subscription. Is this a manual thing or

JonKeApprentice

CSV file to import items to service catalog

Can someone tell me if i can add a number of service catalog items at once and if so, is there a template to do so?

622

D

Dan UdellSkilled Expert

How do i modify the user ticket view to see all approval chains?

Auto associate an Asset

Hi All I have a Service Catalog form for the process of replacing assets due for refresh. There is a dropdown field where the data source is the asset list. I would like to use that value to automatically associate the asset to the newly created tick

phiquachApprentice

Hello, So we want to use a semi-sequential setup.Create 1st approval chain, “Manager”, he approves the ticket.Create a 2nd approval chain for “VP”. The issue is, he is unable to see who approved the ticket before because they are not part of the same

phiquachApprentice

How do i modify the user ticket view to see all approval chains?

Hello, So we want to use a semi-sequential setup.Create 1st approval chain, “Manager”, he approves the ticket.Create a 2nd approval chain for “VP”. The issue is, he is unable to see who approved the ticket before because they are not part of the same

phiquachApprentice

How do i modify the user ticket view to see all approval chains?

Hello, So we want to use a semi-sequential setup.Create 1st approval chain, “Manager”, he approves the ticket.Create a 2nd approval chain for “VP”. The issue is, he is unable to see who approved the ticket before because they are not part of the same

helpguru311Apprentice

Misleading and intentionally Avoiding giving me refund

I was interested in upgrading from the growth plan. I was trying to find a price difference and when I click next it said I ordered the product. I instantly sent an email to Freshdesk and called. I told them that it was an accidental purchase, and I

463

Automations and Workflows

C

crrzzyy8sCommunity Debut

Auto create ticket from contract screen

I’m looking for a way (workflow or alert) to auto create an incident or service request that's attached to the contracts > contractor feature when a contract is set to expire.

26519

B

Brian RActive Contributor

how to create a service request when a change ticket is moved to an implementation status

I am looking to see if anyone has created a workflow that will kick off when a change ticket is moved to a status of implementation so that one or more service request tickets will be created?

131

jack4081Skilled Expert

I need to map Device 42 Business Service fields: Technical Application Owner and Business Service Owner to Freshservice Services to

I want to be able to track the Device 42 Technical Application Owner and Business Service Owner for Business services synced with Freshservice. Is it possible to add this to the mappings.xml file? If so I can’t find where to do it.

40

Being able to sort on all columns in Tickets table viewOpen : Open for Consideration

Using Freshservice

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207 topics

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1741 topics

Using Freshdesk

CX and Customer Support

Getting Started

64 topics

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358 topics

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289 topics

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378 topics

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NicoTerraIndexApprentice

On the tickets table view, you can only sort the tickets on a few columns, like date created, priority and status.But it would help a lot if I was able to sort on any column, including columns from custom fields I've added.For my situation; I've crea

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85135

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1 hour ago

Brad_BazleyApprentice

FreshService objects as StatusPage subscribersNew Idea

Hey there,We’re so close to moving to StatusPage from a competing product, but subscriber management is our remaining roadblock.Current state: Subscribers must be manually added or imported via CSV to StatusPageDesired state: FreshService objects can

12

CodyRApprentice

Global Default OLA Bypass for TasksNew Idea

Would be useful to have either a method of bypassing the default OLA for tasks through workflows or have the ability to turn off default OLA’s at a workspace level.Currently any custom OLA enabled in any workspace will turn on the default OLA in the

3

FreshMattContributor

Set a Default WorkspaceNew Idea

We are in the process of adopting Workspaces for our Facilities and Finance teams. In concept this has been working well, but on the incident creation form the need to fill out the Workspace creates some challenges. The largest one is that folks on t

4

462

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19 hours ago

JaySpeerContributor

Approve or Reject Multiple RequestsNew Idea

Our organization requires Manager Approval for the majority of the Service Items in our catalog. Unfortunately, what this means is that from time to time, the manager’s approval queue can build up.It would be great to see a way for the approver to ha

1

71

20 hours ago

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CecileContributor

Asset Management - users should not be able to associate assets in an 'inactive' state to tickets / relationshipsNew Idea

Current we have wihin the Asset Management module all assets, regardless of status.The issues that we face are the following: users can associate assets to changes or to tickets, regardless of their status. So we have for example change tickets for a

4

161

20 hours ago

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Susanne EwéoContributor

Possibility to attach files in Proactive OutreachNew Idea

It would be great if it was possible in Freshdesk to attach files in Proactive Outreach.

3

Karen.ScottContributor

Analytics schedule optionNew Idea

Using MSP mode, I have Quarterly reports that are sent out. Due to not having an option to automate these on a Quarterly basis I have set them up Daily and just turn them on each quarter, let them run and then turn them off again. (Not ideal and I ha

1

Feature Request: Pasting screenshots when submitting service requestsIn progress : Included in Product Roadmap

Lots of our Freshservice users enjoy the ability to paste screenshots directly into the description field of the “Report an issue” form.However, this field type doesn’t seem to be available for service catalog items. None of the fields available to a

85

49124

Separate Holidays from the Business HoursNew Idea

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rebodetContributor

We have 8 different Business Hours due to Agent’s different schedules. We currently have to edit each Business Hour record to set the holidays. It would be easier to set the Holidays separately and then point the Business Hours record to the Holida

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