Frequently Asked Questions
What are your two primary services?
Fully Managed IT Services – SAHAKA monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.
Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.
What other services do you offer?
We offer a comprehensive suite of technology and security services including:
• Cybersecurity and identity protection
• IT consulting and vCIO advisory
• Cloud architecture and migrations
• VoIP services with 3CX, Teams, and Zoom
• Network design and ISP coordination
• Low voltage cabling and structured wiring
• Access control and surveillance system installation
• AI strategy, automation, and workflow modernization
Our goal is to give your business a single, reliable partner for every part of your technology ecosystem.
What business problems do you solve?
We focus on practical solutions that improve operations, reduce risk, and eliminate friction. SAHAKA helps businesses:
• Reduce downtime and reactive disruptions
• Strengthen security and limit legal or regulatory exposure
• Improve employee productivity and satisfaction
• Replace outdated systems with modern, efficient solutions
• Gain predictable IT spending and strategic planning
• Consolidate vendors and eliminate technology sprawl
We align technology to real business outcomes instead of throwing tools at problems.
What are your core services?
Our managed services include the foundational components every modern business needs:
Strategic vCIO Advisory
We guide long-term planning, budgeting, lifecycle management, and quarterly business reviews to keep technology aligned with your goals.
Account Management and Client Success
You get a dedicated point of contact who manages communication, onboarding, user experience, documentation, and ongoing improvement.
Monitoring, Management, and Automation
We provide remote management, patching, alerting, system visibility, asset tracking, and environment documentation.
Vendor Management
We work directly with your software, hardware, and communications vendors for troubleshooting, escalations, procurement, and coordination.
Procurement and Licensing
We source business-grade hardware and software from authorized channels, ensure proper licensing, manage warranties, and handle renewals.
Network Operations
We design, maintain, and secure all critical network functions including DNS, Wi-Fi, switching, firewalls, and SSL certificate management.
If you have multiple locations or unique footprint requirements, we customize these services accordingly.
How are you different?
We deliver a blend of engineering discipline, legal expertise, and cohesive ecosystem design.
Our approach emphasizes:
• Strategic planning instead of reactionary IT
• Standardized environments that reduce downtime
• Security-first architecture backed by legal and compliance insight
• Thoughtful adoption of unified technology ecosystems such as Ubiquiti
• A partnership mindset rather than a ticket machine
We operate with purpose, consistency, and transparency so your business stays stable and predictable.
How do you maximize responsiveness?
Responsiveness starts with stable systems, not a flood of help desk tickets.
By designing environments based on standards, lifecycle planning, and monitored systems, we eliminate most emergencies before they occur.
We offer:
• Direct user access to support to avoid bottlenecks
• Tiered response priorities for critical incidents
• Real-time monitoring and automated remediation
• Remote and onsite support when needed
The result is an environment that feels calm, predictable, and fast.
Do you help businesses modernize outdated systems?
Yes. We regularly replace legacy servers, aging networks, outdated phone systems, unmanaged camera setups, and ad-hoc wiring.
We plan every step of the process and minimize disruption by performing staging, after-hours cutovers, and structured onboarding.
Can SAHAKA manage our cybersecurity needs?
Yes. Our cybersecurity stack includes identity protection, MFA enforcement, endpoint security, patching, monitoring, password management through 1Password, backup strategies, vendor security review, and compliance-ready policies.
Our focus is on practical, layered security that fits your business operations.
Do you offer VoIP phone solutions?
We offer modern VoIP solutions powered by 3CX, Teams, and Zoom Phone.
Our service includes system design, call flow creation, number porting, provisioning, and user onboarding.
Do you install cameras and access control systems?
Yes. We install security cameras, NVRs, door access systems, and intercoms.
As a New York State licensed alarm installer, we ensure full compliance with state requirements.
Most deployments use the Ubiquiti Protect and Access platform to deliver a unified and user-friendly ecosystem.
Do you support multi-office or hybrid/remote environments?
Yes. We support distributed teams with secure remote access, VPNs, cloud workflows, VoIP mobility, and security policies that apply consistently across locations.
We can unify multiple offices under a single cloud-managed network and identity system.
What industries do you work with?
We support a wide variety of SMB and professional organizations, including:
• Legal and professional services
• Medical offices and healthcare practices
• Construction and engineering firms
• Real estate and property management
• Manufacturing and industrial operations
• Nonprofit organizations
• Local operations that require modern IT with controlled budgets
