Heap Status

All Systems Operational

Data Collection Operational

App Operational

Session Replay Operational

Heap Connect Operational

Integrations - Sources Operational

Integrations - Destinations Operational

Notifications and Alerts Operational

AWS (us-east-1) Operational

EC2 Operational

ECS Operational

SQS Operational

S3 Operational

EMR Operational

Cloudfront Operational

EKS Operational

AWS (eu-west-1) Operational

S3 Operational

EMR Operational

EKS Operational

ECS Operational

SQS Operational

EC2 Operational

AWS (eu-central-1) Operational

EC2 Operational

EMR Operational

SQS Operational

ECS Operational

S3 Operational

EKS Operational

Open AI (US) Operational

Open AI (Europe) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 12, 2026

No incidents reported today.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

Queries failing to return

Resolved - This incident has been resolved.
Jan 5, 14:32 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 5, 14:31 PST

Investigating - Some customers may experience query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.
Jan 5, 13:47 PST

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.