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Hosted in US
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HotSchedules Web Application
Operational
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Operational
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Operational
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Operational
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Operational
Platform & Single Sign-on
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Recipe & Menu Engineering
Operational
Purchasing & Inventory (Adaco)
Operational
Purchase to Pay (Tradesimple)
Operational
Fuego Admin Tool
Operational
Fuego App
Operational
Peoplematter
Operational
iQ Web App and Action Service
Operational
Tip Pooling
Operational
Hosted in EMEA
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Analytics
Operational
Applicant Tracking System (ATS)
Operational
Engage
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HR (UK)
Operational
Scheduling (Labour Productivity)
Operational
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Operational
Inventory (Stock R9)
Operational
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Operational
Purchase to Pay (Tradesimple)
Operational
Purchasing and Inventory (Adaco)
Operational
Recipes and Menus (StarChef)
Operational
Fourth Platform & Single Sign On
Operational
ESS
Operational
Fourth App
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Team Hours 3rd Party
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Team Hours Standalone
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Eparts
Operational
iQ Web App and Action Service
Operational
Hosted in APAC
Operational
Inventory
Operational
Purchasing & Inventory (Adaco)
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Recipe & Menu Engineering (Starchef)
Operational
Labour Productivity
Operational
Macromatix Core
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Macromatix Mobile
Operational
Analytics
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Fourth Platform & Single Sign On
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iQ Web App and Action Service
Operational
Communications Channels
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Phone System
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Help Centre & Chat
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Mobile Apps
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
UK HR and Payroll Platform Sep 22, 2026 23:00 - Sep 23, 2026 04:00 UTC
As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing an upgrade which will have an impact some UK HR & Payroll services.
Maintenance window:
Tuesday 22nd September 2026 23:00UTC – Duration: 5hours
Impact during the maintenance window stated above:
The following UK HR & Payroll services will experience delays in processing data:
- File Import (FMS)
- Recruitment
- T&A
- The FhAPI (used for FnB exports and T&A) will be unavailable
General:
- There will be no changes to the application tier.
- OnBoarding or UK HR API will not be affected.
- Files submitted to T&A and File Import (FMS) during the maintenance window will be processed / re-processed once it finishes.
- Fourth Connect or posting of T&A files to www.fourthhospitality.com it won't be affected.
- Not impact to other ftp files to be processed by UK HR & Payroll systems (except T&A and Recruitment mentioned above).
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Sep 08, 2026 - 16:22 UTC
Maintenance window:
Tuesday 22nd September 2026 23:00UTC – Duration: 5hours
Impact during the maintenance window stated above:
The following UK HR & Payroll services will experience delays in processing data:
- File Import (FMS)
- Recruitment
- T&A
- The FhAPI (used for FnB exports and T&A) will be unavailable
General:
- There will be no changes to the application tier.
- OnBoarding or UK HR API will not be affected.
- Files submitted to T&A and File Import (FMS) during the maintenance window will be processed / re-processed once it finishes.
- Fourth Connect or posting of T&A files to www.fourthhospitality.com it won't be affected.
- Not impact to other ftp files to be processed by UK HR & Payroll systems (except T&A and Recruitment mentioned above).
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Sep 08, 2026 - 16:22 UTC
FnB Platform Database Tier Maintenance Sep 22, 2026 23:00 - Sep 23, 2026 04:00 UTC
As part of the continued commitment to the scalability and security of our technology stack, Fourth will be completing an upgrade to the database tier that underpins the FnB Manager Platform.
Maintenance window:
Tuesday 22nd September 2026 23:00UTC – Duration: 5hours
Impact during the maintenance window stated above:
The following FnB Manager services will be unavailable to all users:
- Website Front end via HTTPS/S
- Placing orders
- FnB API
- Sales Submission API
General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
- The application frontend/website will display a maintenance page during the maintenance window and will be unavailable for all functions. As a result, Orders cannot be placed via the FnB Live frontend/website for the duration of the maintenance window.
- Any impacted Fourth Analytics export jobs will be rescheduled to run after the maintenance is complete.
- Access to FTP endpoints will be accessible, data can be delivered, however, will not be processed during the maintenance window.
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Sep 08, 2026 - 16:22 UTC
Maintenance window:
Tuesday 22nd September 2026 23:00UTC – Duration: 5hours
Impact during the maintenance window stated above:
The following FnB Manager services will be unavailable to all users:
- Website Front end via HTTPS/S
- Placing orders
- FnB API
- Sales Submission API
General:
- This is a technical refresh on the database tier. There will be no changes to the application tier.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
- The application frontend/website will display a maintenance page during the maintenance window and will be unavailable for all functions. As a result, Orders cannot be placed via the FnB Live frontend/website for the duration of the maintenance window.
- Any impacted Fourth Analytics export jobs will be rescheduled to run after the maintenance is complete.
- Access to FTP endpoints will be accessible, data can be delivered, however, will not be processed during the maintenance window.
If you have any queries regarding this scheduled maintenance, please use the comments functionality on the ‘Upcoming Fourth Platform Database Tier Upgrade’ Fourth Communities page HERE
Posted on Sep 08, 2026 - 16:22 UTC
Recipe Menu Engineering Platform Maintenance (EMEA) Sep 24, 2026 05:00-07:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 01, 2026 - 07:40 UTC
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 01, 2026 - 07:40 UTC
Recipe Menu Engineering Platform Maintenance (US) Sep 24, 2026 07:00-09:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 01, 2026 - 07:41 UTC
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 01, 2026 - 07:41 UTC
Recipe Menu Engineering Platform Maintenance (APAC) Sep 24, 2026 16:00-18:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 01, 2026 - 07:41 UTC
Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 01, 2026 - 07:41 UTC
Labour Productivity Platform Maintenance (EMEA) Sep 29, 2026 00:00-02:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 01, 2026 - 07:42 UTC
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 01, 2026 - 07:42 UTC
Labour Productivity Platform Maintenance (APAC) Sep 29, 2026 16:00-18:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 01, 2026 - 07:42 UTC
Impact:
- Users will not be able to access Labour Productivity module.
- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.
- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.
- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.
- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.
- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 01, 2026 - 07:42 UTC
FnB Platform Maintenance (EMEA) Sep 30, 2026 00:00-02:00 UTC
The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required.
Impact:
- The FnB Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 01, 2026 - 07:43 UTC
Impact:
- The FnB Platform will be unavailable to all users during this period.
- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.
If you have any queries please do not hesitate to contact help.fourth.com
Posted on Sep 01, 2026 - 07:43 UTC