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Help Scout
@helpscout
11h
Most "communication problems" with clients are actually clarity problems. We broke down what actually fixes them →
8 Actionable Client Communication Tips and Best Practices
From helpscout.com
Help Scout
@helpscout
Sep 18
Anxiety = increased
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Help Scout
@helpscout
Sep 18
What do Lyft, Square, and Google actually do with customer feedback once they have it? We asked the people who built those systems →
Customer Feedback Lessons from Lyft, Square, & Google with Beth Trame on The Supportive Podcast
From helpscout.com
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Help Scout
@helpscout
Sep 16
100,000+ customers. A team of 15. And AI Answers handles about half of their support volume. EmailOctopus keeps up with their rapidly growing customer base while giving their team more time for the conversations that need them most. 🐙 Read their story: bit.ly/3VxrZMM
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Help Scout
@helpscout
Sep 14
Onboarding isn't "did they use the product." It's "did they get the outcome they signed up for." Very different metrics. ✨
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