Managed IT Support &
Managed Compliance
Our staff are available when your business needs them. Leveraging IT Service Management (ITSM) principles we are able to ensure that not only are we efficient in delivery of our IT operations as a service, but in every aspect of our company. Our Service Levels are constantly monitored against our Service Level Agreement (SLA) leveraging the latest tools available. When a change needs to be made to your organization’s infrastructure, it is evaluated by a Virtumarc’s internal Change Control Board, and then issued to our client for their approval and review. Every process, every change, every interaction is tracked, measured, reviewed, and quantified.
Why do we track every metric? So, you don’t have to. You need to be free to focus on growing your business, but when the need arises to produce the documentation, whether for audit, regulatory requirements, or executive review boards, Virtumarc has you covered. All of the information is available on-demand through our customer portal.
Business Technical Support
End user computer support for your technology, applications, and business.
Cloud Services Support
Support for Software as a Service (SaaS), like Office 365 and Google Workspace, and Infrastructure as a Service (IaaS) like Azure or Private Cloud deployments.
Business Continuity Solutions
Off-site Data Backup Services, On-site Disaster Recovery Planning, Business Continuity Solutions for dispersed workforce communications (VoIP)
Multi-Site & Multi-Office End User Support
Support for End Users in multiple corporate locations. Remote Connectivity Support for deployed workforce.
Network Infrastructure Monitoring & Maintenance
Single-site and Multi-site Uptime and Data Connectivity Monitoring, Infrastructure Patching and Performance Testing, Network Segmentation and Segregation for New Technology Implementation (IoT)
Mobile Device Management
Company-Owned and Bring Your Own Device Security Management for keeping your company data where it belongs, in your company. Support for Windows, Mac, iOS, and Android.
Compliance Management
Full lifecycle tracking of your organizations IT posture. Maintenance of systems in accordance with your organizations compliance plan. Change Management and Change Control Board documentation and workflow management for IT System Controls.
Support for your end users, applications, and day-to-day ongoing support to keep your business compliant and operating at peak performance.
Every business is unique. We welcome the opportunity to talk to you about how we can support your organization. Our no-cost, zero obligation assessment is available for your organization to take advantage of today. We look forward to showing you how we can bring next-generation IT Support Services to support your business.
