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The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations Paperback – October 6, 2016
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More than ever, the effective management of technology is critical for business competitiveness. For decades, technology leaders have struggled to balance agility, reliability, and security. The consequences of failure have never been greater―whether it's the healthcare.gov debacle, cardholder data breaches, or missing the boat with Big Data in the cloud.
And yet, high performers using DevOps principles, such as Google, Amazon, Facebook, Etsy, and Netflix, are routinely and reliably deploying code into production hundreds, or even thousands, of times per day.
Following in the footsteps of The Phoenix Project, The DevOps Handbook shows leaders how to replicate these incredible outcomes, by showing how to integrate Product Management, Development, QA, IT Operations, and Information Security to elevate your company and win in the marketplace.
- Print length480 pages
- LanguageEnglish
- PublisherIT Revolution Press
- Publication dateOctober 6, 2016
- Dimensions5.83 x 1.05 x 9.01 inches
- ISBN-101942788002
- ISBN-13978-1942788003
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From the Publisher
The Three Ways Revisited | The DevOps Handbook
Wondering if The DevOps Handbook is for you? This book was created for anyone who wants to make serious changes through the DevOps methodology to increase productivity, profitability, and win in the marketplace. It is an all-inclusive guide for planning and executing DevOps transformations while providing background on the history of DevOps and dozens of case studies to support DevOps principles. It also provides best practices to help organizations unite disparate teams, achieve common goals, and obtain support from the highest levels of leadership.
The DevOps Handbook digs into the three foundational principles underpinning DevOps known as The Three Ways: Flow, Feedback, and Continual Learning and Experimentation. As the book works through the Three Ways, readers will be able to identify how high-performing companies leveraged these principles to win in the marketplace so your organization can replicate their success and execute your own successful DevOps transformations.
The Three Ways of DevOps
The First Way of DevOps emphasizes the performance of the entire system, not a specific silo or department. The focus is placed on all business value streams that are enabled by IT. It begins when requirements are identified (the business or IT), are built (Development), and then transitioned into production (Operations).
The Second Way of DevOps creates right-to-left feedback loops. The goal is to shorten and amplify feedback loops so that necessary corrections can be continually made. The Second Way facilitates understanding and responding to all customers, internal and external, and embedding knowledge where it is needed.
The Third Way of DevOps encourages the creations of a culture that fosters continual experimentation (taking risks and learning from failure) and understanding that repetition and practice is the prerequisite to mastery. Practicing the Third Way of DevOps allocates time for the improvement of daily work, creates rituals that reward the team for taking risks, and introduces faults into the system to increase resilience.
Gene Kim
Gene Kim is a multiple award-winning CTO, researcher and bestselling author, and has been studying high-performing technology organizations since 1999. He was founder and CTO of Tripwire for 13 years. He has written six books, including The Unicorn Project (2019), The Phoenix Project (2013), The DevOps Handbook (2016), the Shingo Publication Award winning Accelerate(2018), and The Visible Ops Handbook(2004-2006) series. Since 2014, he has been the founder and organizer of IT Revolution and the DevOps Enterprise Summit, studying the technology transformations of large, complex organizations.
Jez Humble
Jez Humble is co-author of several books on software including Shingo Publication Award winner Accelerate, Jolt Award winner Continuous Delivery, and The DevOps Handbook. He has spent his career tinkering with code, infrastructure, and product development in companies of varying sizes across three continents. He works for Google Cloud as a technology advocate and teaches at UC Berkeley.
Patrick Debois
Patrick Debois is the Director of DevOps Relations and Advisor at Snyk. In 2009 he coined the word DevOps by organizing the first devopsdays event, as is now often known as one of the grandfathers of DevOps. He organized conferences all over the world to collect and spread new ideas.
John Willis
John Willis is Senior Director of the Global Transformation Office at Red Hat. Prior to Red Hat, he was the Director of Ecosystem Development for Docker. John was one of the earliest cloud evangelists and is considered one of the founders of the DevOps movement. John is the author of 7 IBM Redbooks, as well as co-author of the The DevOps Handbook and Beyond the Phoenix Project.
Editorial Reviews
About the Author
Jez Humble is an award-winning author and researcher on software who has spent his career tinkering with code, infrastructure, and product development in organizations of varying sizes across three continents. He works at 18F, teaches at UC Berkeley, and is co-founder of DevOps Research and Assessment LLC.
Patrick Debois is an independent IT-consultant who is bridging the gap between projects and operations by using Agile techniques both in development, project management and system administration.
John Willis has worked in the IT management industry for more than 30 years. He has authored six IBM Redbooks for IBM on enterprise systems management and was the founder and chief architect at Chain Bridge Systems. He lives in Atlanta, Georgia.
John Allspaw has worked in systems operations for over fourteen years in biotech, government and online media. He started out tuning parallel clusters running vehicle crash simulations for the U.S. government, and then moved on to the Internet in 1997. He built the backing infrastructures at Salon.com, InfoWorld.com, Friendster, and Flickr. He is now VP of Tech Operations at Etsy, and is the author of "The Art of Capacity Planning" and "Web Operations" published by O'Reilly.
Product details
- Publisher : IT Revolution Press
- Publication date : October 6, 2016
- Edition : Illustrated
- Language : English
- Print length : 480 pages
- ISBN-10 : 1942788002
- ISBN-13 : 978-1942788003
- Item Weight : 1.36 pounds
- Dimensions : 5.83 x 1.05 x 9.01 inches
- Best Sellers Rank: #355,127 in Books (See Top 100 in Books)
- #9 in Information Management (Books)
- #42 in Computers & Technology Industry
- #183 in Business Management (Books)
- Customer Reviews:
About the authors

Dr. Nicole Forsgren is considered one of the most prominent and important minds in DevOps and developer productivity. She is author of two best-selling, award-winning books: Accelerate: The Science of Lean Software and DevOps, which netted a Shingo Publication Award, and The DevOps Handbook: How to Create World-Class Agility, Reliability & Security in Technology Organizations, now in its second edition. Her latest, Frictionless: 7 Steps to Remove Barriers, Unlock Value, and Outpace Your Competition in the Age of AI, was recently released. She is best known for her work measuring the technology process and as the lead investigator on the largest DevOps studies to date. She has been an entrepreneur (with an exit to Google), professor, developer, sysadmin, and performance engineer.
Nicole’s work has been published in several peer-reviewed journals and conferences. Nicole earned her PhD in Management Information Systems and Masters in Accounting from the University of Arizona. She splits her time between the Southwest and the PNW, and recharges her brain with gym time, tacos, and Diet Coke.

I've had an extensive career in IT management spanning over 45 years, with a body of work that includes "Deming's Journey to Profound Knowledge" and "The DevOps Handbook." My current research interests lie in DevOps, DevSecOps, IT risk, modern governance, and audit compliance. Over the years, I've sold companies to Docker and Dell, and I was a founding member of Opscode (now Chef).
I also founded Gulf Breeze Software, an award-winning IBM business partner known for its expertise in deploying Tivoli technology for enterprises. I've authored six IBM Redbooks on enterprise systems management, and I was the founder and chief architect at Chain Bridge Systems. All in all, I've authored over 11 books and launched more than 10 startups.

Jez Humble is co-author of several books on software including Shingo Publication Award winner Accelerate, The DevOps Handbook, Lean Enterprise, and Jolt Award winner Continuous Delivery. He has spent his career working with code, infrastructure, and product development in companies of varying sizes across three continents, from startups to the US Federal Government, and taught classes in software engineering and product development at UC Berkeley. He was co-founder and CTO of DORA (DevOps Research and Assessment), which was acquired by Google in 2018. He currently works as a site reliability engineer for Google Cloud.

In 2009 he coined the word devops by organizing the first devopsdays event. He organized conferences all over the world to collect and spread new ideas. As a pioneer he is always on the look out for new ideas to implement and explore. Currently in the media sector where he is guiding broadcasters with the transition to enter into a dialogue with it's audience as a closed feedback loop.

Gene Kim is a multiple award-winning CTO, researcher and author, and has been studying high-performing technology organizations since 1999. He was founder and CTO of Tripwire for 13 years. He has written six books, including The Unicorn Project (2019), The Phoenix Project (2013), The DevOps Handbook (2016), the Shingo Publication Award winning Accelerate (2018), and The Visible Ops Handbook (2004-2006) series. Since 2014, he has been the founder and organizer of the DevOps Enterprise Summit, studying the technology transformations of large, complex organizations.
In 2007, ComputerWorld added Gene to the “40 Innovative IT People to Watch Under the Age of 40” list, and he was named a Computer Science Outstanding Alumnus by Purdue University for achievement and leadership in the profession.
He lives in Portland, OR, with his wife and family.
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Shold be NoOps handbook not DevOps
Top reviews from the United States
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- Reviewed in the United States on January 1, 2018This book is a worthy sequel to The Phoenix Project, a kind of novel that illustrated the principles of DevOps in a similar fashion that Goldratt's The Goal explained a generation ago the principles behind lean manufacturing and the theory of constraints. It used a fictional story to help the reader understand the "why" of DevOps and what a successful end state looks like. In The DevOps Handbook the same set of authors continue where they left off, this time explaining the "how" of DevOps, how the three Ways (flow, feedback, continuous learning) are implemented in practice. This book lets you see through the current hype around DevOps, much of it coming from tool vendors positioning their various "solutions" as silver bullet, putting the technology in its rightful place beside people and process. While in the Flow section there is plenty on continuous integration and continuous delivery (CI/CD) that for most people is what first comes to mind when they think of DevOps, since so much has been written about this elsewhere I don't think this is the most useful part of the book. To me the most valuable section, because it's not covered so well elsewhere, is the one on the principles of feedback, how information flows back from production environments to development via telemetry and A/B testing. But perhaps what is most useful and by itself makes this book more than worth its price are the various case studies from the companies with the most mature DevOps practices, what problems they were struggling with at first and how they got to where they are now. The book ends on a great note with the appendix, which elaborates on the lean principles on which the theoretical framework behind DevOps is built, a how to guide on "blameless postmortems", and an extensive list of references, most of them with URLs, so that the reader can drill down on all the subjects covered.
- Reviewed in the United States on October 4, 2023Format: PaperbackVerified Purchasehe DevOps Handbook" is an exceptional resource! It provides invaluable insights into the world of DevOps and is a must-read for anyone involved in software development and IT operations. The book is well-structured, filled with practical guidance, and backed by real-world examples. It has been instrumental in helping me understand and implement DevOps principles and practices within my organization. Highly recommended for anyone looking to improve their software delivery and IT operations processes!
- Reviewed in the United States on April 24, 2019Format: PaperbackVerified PurchaseI read the Phoenix project and then followed it up with this book. There are a number of good sections for leaders to reference in their journey to Devops. The case studies were also interesting to hear, even one from my own company.
- Reviewed in the United States on April 13, 2019I really thought this was a great Follow-up to the Phoenix Project. After reading that book I knew my organization could benefit by applying techniques that the team used in that book. However, I found myself wondering how to take the same type of steps that were being applied in that work. This hand book provides more description on how to set up your DevOps organization and some great case studies that show the success others have had with these processes.
I'm reading this book with a few other leaders in my organization and we are excited to get started. We've already got teams doing Valu Stream Mapping some of our workflows with the largest organizational impacts.
We are building on the success of our small 1.5 pizza software development team. They are doing awesome work that if like to scale to the rest of my organization.
- Reviewed in the United States on August 31, 2024DevOps has become a meaningless buzzword, but it used to actually mean something. I've been a software engineer for two decades, but only recently have I really started thinking about why some organizations are highly productive and others are hopeless. Teams I've been on, and I personally have literally been ten times as productive at some places than at others. Why? What's different? After reading this book and comparing its examples and counterexamples to different orgs I've been part of over the years I have to say I strongly agree with about 90% of it, and I don't disagree with any of it.
Anybody whose work is even remotely related to software development should read this book. It's not overly technical, so you don't have to be neck deep in code on a daily basis to understand the points it makes. It's about how to (and how not to) structure teams and the org as a whole to maximize the actual business value being created. Devs, product owners, QA people, managers, C-suite types, anybody whose responsibilities even remotely relate to software development really need to understand the concepts that this book presents. I'm honestly annoyed with myself for not having read it sooner.
- Reviewed in the United States on July 20, 2023This is an engaging, and well written book all the way through. Excellent, practical application and explanation of Devops principals. The mention of numerous products along the way really helped me discover new tools. A serious blueprint for any technology organization.
- Reviewed in the United States on July 17, 2022Format: KindleVerified PurchaseThis book really helped me better understand the modern digital transformation that has taken place in software development and deployment. It explains all the modern processes- continuous delivery, integration, and deployment - and focuses the reader on the the importance of iteration and feedback through granularity toward producing better quality software, smarter and happier software product teams, and way more satisfied customers.
Top reviews from other countries
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Jose OrtegaReviewed in Mexico on July 31, 20225.0 out of 5 stars Gran libro para estos nuevos tiempos!
Una excelente referencia para entender la simbiosis entre Desarrollo-Seguridad-Operaciones para hacer más ágil los procesos de lanzamiento de nuevos productos y servicios
Christian BaldinatoReviewed in Italy on August 24, 20245.0 out of 5 stars A must read for everyone working in IT
Format: KindleVerified PurchaseI loved this book. I recommend the reading of it to everyone involved in IT software delivery. It is not technical, so it is easy to understand for everyone, business people too.
Alexandre PINONReviewed in France on March 6, 20235.0 out of 5 stars This blew my mind
As CTO, I'm glad I read this book through. Implementing the devOps principles has enabled my team to greatly improve product quality, and thus customer satisfaction.
R.B.Reviewed in Germany on July 15, 20225.0 out of 5 stars Mandatory read
I don‘t care what kind of job you work in a software development company. This book is a must read for you.
Rafael EstevamReviewed in Brazil on June 5, 20245.0 out of 5 stars awesome book
Format: KindleVerified PurchaseFor you, like me, believe it is possible to work as a human been within IT, this book is a must read!

















