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Recent reviews

emma tonks

emma tonks

Rated 5 out of 5 stars

I AM GIVING 5 STARS IN HOPES THAT PEOPLE WILL READ THIS AND NOT GIVE THESE THIEVES ANY MONEY!!!! I have all the snapshots of my recount of what happened so I am happy to upload them! After depositing about $600-$800 in total I won in total $6850.00 (six thousand eight hundred and fifty dollars) aud. I WAS SO THRILLED !! I was fully verified so I really didnt think there was gna be any issues...... but what was about to happen to me over the next nearly 2 months makes me now wish that I never came across the site!! They began by telling me that bcoz I was only a level 1 player I was only allowed to withdraw $800 every 24 hrs with 2 pending requests. That would mean I was only allowed to withdraw $2400 per week. I thought ok i could live with that!! They don't disclose that on their website and if they do it isnt anywhere noticeable!?!?! But after a week of nothing I started to research them and THEY ARE NOT LICENCED!!! don't believe me?? IF YOU GO ONTO THEIR WEBSITE AND CAN FIND WHO THEY SAY THEY ARE LICENCED WITH THEN I WILL TAKE THIS PART OUT. I also then started to read all the horrible things people had gone through with them. So I started begging them almost telling them that I am happy to abide by their $800 3 x pw until my $6850:was withdrawn. About 3 weeks went past and every 2nd or 3rd day of my asking why the first $800 hadn't gone into my account I was told at first that it was a crazy queue as so many ppl were winning and they won before me so I jst had to wait. Then few more weeks went past and they had exhausted their 1st excuse and so they told me that there was an error on their end but that they had now fixed completely now..... this was used for another week of excuses!!! There were a couple of other excuses I cant remember off the top of my head but I felt insulted at their lack of thought they were even putting into their excuses by this point. Now skip forward another 3 weeks ..... I started 2 get stressed and upset about it all way too much and after exhausting every tactic known 2 man they did something so wrong and I would say so against the law and the rules but as I said DIVASPIN.COM IS NOT LICENCED!!! So it was just outright inconsiderate that when I logged on again and asked when will my money be given to me they actually went back to the original excuse and told me that there was a huge queue as so many people were winning and I had to wait my turn 😡😤😖🤬😠🤬🤬🤬. I contacted caracao gaming and I submitted the snapshots and asked them to plz sort it out. Now seeing as they have no licence to even be operating in knew the chances were slim. In the end they sent me $800 and my balance was only a measly $80 after they had sent me this $800!!!!! IF ANY1 WOULD LIKE TO SEE THE TIMELINE OF SCREENSHOTS PLEASE COMMENTBON MY POST AND I WOUKD BE MORE THAN HAPPY TO SEND THEM!!!! DON'T WASTE YOUR TIME AND MONEY ON THIS POOR EXCUSE OF AN ONLINE CASINO!!!!! THANKYOU FOR TIME READING THIS AND HOPEFULLY I CAN SAVE AT LEAST 1 PERSON A MASSIVE AMOUNT OF TIME AND EMOTIONS!!!!!

Sepo Mumbi

Sepo Mumbi

Rated 1 out of 5 stars

I have been a MyUS customer and my most recent experience has been deeply frustrating — marked by poor communication, unexpected charges, and an item removed from my parcel without my knowledge or consent. My parcel 03‑831‑5982 at the facility on 20th March. I was waiting to consolidate it with another package, and the site indicated inspection would take 1–3 days with email notification of any issues. Days passed with no update, and storage fees began accumulating on my first parcel while I waited. I eventually discovered — on my own — that two items in the newer parcel containing lithium batteries had been flagged. I requested their removal (as guided), which I assumed was the cause of the delay. Please note: the website itself stated only the UK facility could not ship items with lithium batteries, yet this became a major issue. When I raised the storage fees building up on my first parcel during the prolonged review period, MyUS waived the outstanding bill — which I appreciated. However, delays continued and fees started accumulating again on my older parcel. I eventually decided to ship both parcels separately on March 30th and 1st April respectively. When my parcels shipped, I noticed an additional item sitting in my account — a small sample perfume, listed with the same arrival date and weight as my recent parcel. It became clear that this item had been removed from my parcel without any communication or consent. When I contacted support, I was told I had requested shipping before the inspection was complete. But the parcel was marked as 'Ready to Send' — how was I supposed to know the inspection was not finished? Many items in my parcel were given generic names like 'beauty product' or 'skincare,' making it difficult to keep track of contents. i expected MyUs would keep contents safe. This raises serious concerns about whether other items were also removed from my parcel without notice. Now I am being asked to pay $8 for inspection of this leftover item, plus separate shipping costs — essentially being charged twice for one parcel. To make matters worse, the listed weight for this small sample perfume is 21.40 lbs, which makes no sense at all. Regarding the lithium battery items: I requested their removal so I could decide what to do with them. Instead, I was informed they were discarded. I was never given options. Communication throughout has been very poor. The most responsive channel has been WhatsApp, which routes through an AI assistant that takes long to reply and loses context quickly. Direct emails and social media have yielded no results. I was eventually given a case number — but nothing beyond that. This has been a costly and stressful experience. I have lost money and items, and I am still dealing with the fallout. Once this matter is resolved, I will be closing my account. To MyUS: please do not respond to this review with a generic reply — it changes nothing. Focus instead on actually resolving the issue.