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1 month ago

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Tristan KenneyConnector

Outbound

Create follow-up 'action' after Survey is completed

Hello folks! I’m trying to workout how to (if possible) create a follow-up Ticket when a NPS Survey is below a certain threshold. The NPS Survey is currently being sent up to once every 90 days, and my intention is potentially follow-up with user’s

MattSmithNew Participant

Deploy Fin

Can I get Fin to ask for confirmation before using Data Connector?

Hi,I have written a data connector that will clear all logged in sessions from our own system. This works fine and fin uses it correctly based on the description in the data connector.However, since this will log the customer out, is there a way to g

Kiran RaoNew Participant

Mobile SDKs

Android SDK: Is it required to login a user before calling presentContent?

With Intercom Android SDK, we call Intercom.initialize in the Application sub-class.We only login a user when they login to our app. On our login screen, we have a button that should open an intercom help article. We just call Intercom.client().prese

Kiran RaoNew Participant

Mobile SDKs

Where can I find the Javadocs for a specific version of the Intercom Android SDK?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?

Björn Buxbaum-ConradiNew Participant

Intercom Community

How can I change my profile name in the community?

I shortened my profile name in Fin.ai to my forename. Here in the community profile still appears my full name. Can’t I change this?

Esteban GonzálezNew Participant

Messenger

Duplicate/Triplicate Messages on Instagram

Hello!I´m experiencing the following issue. When I send a message, or reply to a message to certain Instagram accounts (only happens with IG), sometimes that message is sent 1 or 2 extra times. This represents a very poor experience for our clients a

Roderick HendersonNew Participant

Outbound

Allow email composer pop-out window

The email composer/reply pane is too small.FinAI acknowledges that, as of Feb 2026, “The email composer in Intercom doesn't have a built-in option to resize or make the composition pane larger within a thread. The composer size is fixed in the interf

vikas.venkatachalamNew Participant

Inbox

How to edit subject for a ticket notification?

Currently the subject for the ticket notification is seen as the first message in the coversation on the ticket which is ‘Create a ticket’.

3775

D

3 days ago

Marsel VerheijdeNew Participant

Inbox

Please add the option to merge email tickets with telephone tickets

At the moment, it is not possible to merge tickets that originated via email or messenger with tickets created from a phone call.In practice, many of our customers follow up on the same issue across multiple channels. Not being able to consolidate th

Sophie_TeamwhaleNew Participant

Support Operations

Expanding the list of languages in the "Switch language" feature

Hello! Please consider including Urdu in the list of available languages for HelpCenter and inbox translation features

MattSmithNew Participant

Deploy Fin

Can I get Fin to ask for confirmation before using Data Connector?

Hi,I have written a data connector that will clear all logged in sessions from our own system. This works fine and fin uses it correctly based on the description in the data connector.However, since this will log the customer out, is there a way to g

Kiran RaoNew Participant

Mobile SDKs

Android SDK: Is it required to login a user before calling presentContent?

With Intercom Android SDK, we call Intercom.initialize in the Application sub-class.We only login a user when they login to our app. On our login screen, we have a button that should open an intercom help article. We just call Intercom.client().prese

Kiran RaoNew Participant

Mobile SDKs

Where can I find the Javadocs for a specific version of the Intercom Android SDK?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?

Björn Buxbaum-ConradiNew Participant

Intercom Community

How can I change my profile name in the community?

I shortened my profile name in Fin.ai to my forename. Here in the community profile still appears my full name. Can’t I change this?

00

B

14 hours ago

Marsel VerheijdeNew Participant

Inbox

Please add the option to merge email tickets with telephone tickets

At the moment, it is not possible to merge tickets that originated via email or messenger with tickets created from a phone call.In practice, many of our customers follow up on the same issue across multiple channels. Not being able to consolidate th

Sophie_TeamwhaleNew Participant

Support Operations

Expanding the list of languages in the "Switch language" feature

Hello! Please consider including Urdu in the list of available languages for HelpCenter and inbox translation features

Hannah TalagtagNew Participant

Reporting

Activity Tracking

Does the Teammate Activity report only include the active status using Intercom Desktop or will it also count the active status using the mobile app? How reliable is the mobile app when it comes to data contribution onto the report generated given th

Sudarshan BhatNew Participant

Tips, Tricks and Workarounds

Short lived JWT refresh on mobile using react-native-intercom SDK

I’ve been trying to get Intercom to work with a JWT, but seems like it doesn’t work on the Android. Our JWT has about 5 mins TTL. I’m refreshing the JWT just before launching the Intercom and, in the background, refreshing the token every 4-5 mins to

fabiofontesxNew Participant

Apps & Integrations

PhoneNumber not being fullfiled on contact

Hi everyone,We are experiencing inconsistent behavior with contacts created through our WhatsApp channel and wanted to check if anyone else has seen something similar.When users start a conversation via WhatsApp, some contacts are created with the ph

Dean32New Participant

Settings, Security & Permissions

Using JWT for Help Center authentication - how do I complete the login flow?

Hi everyone,I'm trying to implement authentication for the Help Center and ticket portal using JWT, but I'm having trouble finding documentation about what happens after generating the JWT.I already have the JWT generated on my backend, but I can't f

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3 days ago

News & Updates

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News & Updates

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