Floatbot
4.1
77 votes
Skip the long build cycles. Open Floatbot, pick a template or start blank, and assemble your assistant in a drag-and-drop studio. Connect it to what it needs to know—your website, PDFs, CRM, database, or a cloud drive—then define actions like creating tickets, checking balances, scheduling visits, or processing payments. Use the built-in tester to probe edge cases, refine prompts, and preview responses across channels. When it’s ready, publish to your site, mobile app, WhatsApp, SMS, or your IVR with one flow and consistent guardrails. Brand the tone, set languages, and gate sensitive paths behind authentication.
For phone-based experiences, spin up VoiceGPT in minutes. Point a number or SIP trunk, map greetings and verification steps, and turn on barge‑in so callers can interrupt naturally. The speech pipeline delivers sub‑second replies, handles accents, and gracefully switches to DTMF if noise is high. Configure smart handoffs with context: if the call needs a person, your agent pushes transcripts, intent, and next-best actions to the live rep. Add workflows for collections (verify identity, negotiate a plan, capture payment), banking (card activation, dispute intake), or healthcare (appointment booking, pre-visit screening). Every call is logged with transcripts, summaries, and outcomes for compliance reviews and coaching.
Use Agent M when one bot isn’t enough. Orchestrate specialized mini‑agents—one for retrieval, one for reasoning, one for compliance checks—and let the router pick the best path per task. Attach tools and APIs so the system can look up policies, run calculations, submit forms, or trigger RPA without leaving the conversation. Set latency and cost budgets, add fallbacks to deterministic flows, and enforce guardrails for safe responses. A/B test prompts, route by confidence, and version everything so you can roll out improvements with zero downtime. Red‑team new skills in a sandbox before promoting to production.
Measure and iterate with the analytics suite. Track containment, first contact resolution, handle time, and CSAT. Drill into drop-off moments, inspect failed queries, and approve suggested answers to auto-train the knowledge base. Compare cohorts by channel or campaign, and export events to your BI tool via webhooks. Developers can extend with APIs, while ops teams manage roles, audit trails, and approvals. Launch industry workflows fast: first notice of loss for insurers, account opening for banks, appointment reminders for providers, voice self-service for contact centers, sales qualification for ecommerce, and IT helpdesk for employees. Most teams ship a pilot in days, then scale across channels without rewriting flows.
Lite
$99.00 per month
Voicebot Features <ul> <li>Inbound Call Automation Integrate with CPaaS such as Twilio or Plivo (Customer to enter their API keys of Twilio or Plivo) Maximum Concurrent Calls - 2 Pulse Rate - 60 Sec Chatbot Features <ul> <li>Maximum Concurrent Chat Sessions - 10 AI Services <ul> <li>Agent M, LLM based Master Agent Framework* Cognitive Search Integration with Popular Third-party LLM for Prompt Engineering Intent, Entity, Classify Models Cognitive Search (Knowledge-base Source) <ul> <li>Cognitive Search (Knowledge-base Source) - Pdf Knowledge-base (KB) No. of Sources - 5 Knowledge-base Upload limit (MB) - up to 2 MB Access of Floatbot Academy Analyse <ul> <li>Standard Reports Maximum History - 30 Days
Essential
$1,999.00 per month
Voicebot Features <ul> <li>Inbound Call Automation Integrate with CPaaS such as Twilio or Plivo (Customer to enter their API keys of Twilio or Plivo) Outbound Call Automation Maximum Concurrent Calls - 25 Pre-integration with Popular CCaaS Pre-recorded Audio Upload in Place of TTS Orchestration Engine to Plug and Play Third-party STT, TTS Engine Pulse Rate - 60 Sec Chatbot Features <ul> <li>Multi-lingual Voice Enabled Chatbot Maximum Concurrent Chat Sessions - 100 Fall-back on Live Agent AI Services <ul> <li>Agent M, LLM based Master Agent Framework* Cognitive Search Integration with Popular Third-party LLM for Prompt Engineering Intent, Entity, Classify Models Cognitive Search (Knowledge-base Source) <ul> <li>Cognitive Search (Knowledge-base Source) - Pdf, Website Knowledge-base (KB) No. of Sources - 20 Knowledge-base Upload limit (MB) - up to 10 MB Access of Floatbot Academy AppXchange Analyse <ul> <li>Standard Reports Maximum History - 90 Days
Growth
$4,999.00 per month
Voicebot Features <ul> <li>Inbound Call Automation Integrate with CPaaS such as Twilio or Plivo (Customer to enter their API keys of Twilio or Plivo) Outbound Call Automation Maximum Concurrent Calls - 75 Pre-integration with Popular CCaaS Pre-recorded Audio Upload in Place of TTS Orchestration Engine to Plug and Play Third-party STT, TTS Engine Pulse Rate - 60 Sec Multi-lingual Chatbot Features <ul> <li>Multi-lingual Voice Enabled Chatbot Maximum Concurrent Chat Sessions - 500 Fall-back on Live Agent Payment Gateway Integration oAuth Based User Authentication AI Services <ul> <li>Agent M, LLM based Master Agent Framework* Cognitive Search Integration with Popular Third-party LLM for Prompt Engineering Intent, Entity, Classify Models Custom NLP Custom Cognitive Search models Custom Speech AI models Cognitive Search (Knowledge-base Source) <ul> <li>Cognitive Search (Knowledge-base Source) - Pdf, Website, standard knowledgebase(s) Knowledge-base (KB) No. of Sources - 50 Knowledge-base Upload limit (MB) - up to 25 MB Access of Floatbot Academy AppXchange Pre-defined Bot Templates, Bot Store Analyse <ul> <li>Standard Reports Advance Goal Based Reports Maximum History - 180 Days
Enterprise
Custom
Voicebot Features <ul> <li>Inbound Call Automation Integrate with CPaaS such as Twilio or Plivo (Customer to enter their API keys of Twilio or Plivo) Outbound Call Automation Maximum Concurrent Calls - No Limit Pre-integration with Popular CCaaS Pre-recorded Audio Upload in Place of TTS Orchestration Engine to Plug and Play Third-party STT, TTS Engine Pulse Rate - Custom Multi-lingual Chatbot Features <ul> <li>Multi-lingual Voice Enabled Chatbot Maximum Concurrent Chat Sessions - No Limit Fall-back on Live Agent Payment Gateway Integration oAuth Based User Authentication AI Services <ul> <li>Agent M, LLM based Master Agent Framework* Cognitive Search Integration with Popular Third-party LLM for Prompt Engineering Intent, Entity, Classify Models Custom NLP Custom Cognitive Search models Custom Speech AI models Custom LLM Models Cognitive Search (Knowledge-base Source) <ul> <li>Cognitive Search (Knowledge-base Source) - Custom Knowledge-base (KB) No. of Sources - No Limit Knowledge-base Upload limit (MB) - No Limit Access of Floatbot Academy AppXchange Pre-defined Bot Templates, Bot Store Analyse <ul> <li>Standard Reports Advance Goal Based Reports Conversational Insights Maximum History - Forever Custom Reports Security <ul> <li>ISO 27001, Soc2 Type2, HIPAA Compliance Work with Client to Meet Custom Security Compliance PII Redaction on Voice and Chat Session
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