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Featured Whitepapers

Designing a Cyber Resilient Business: A Minimum Viable Company Playbook

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Cybersecurity in the Age of AI: Moving from Fragile to Resilient

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N-able 2025 Annual Threat Report

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BCDR Buyer's Guide For MSPs

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The Ultimate Guide to Scaling AI Workloads: Optimize GPU Orchestration Without Breaking the Bank

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Designing a Cyber Resilient Business: A Minimum Viable Company Playbook

N-Able | 03/30/2026

Cyberattacks and ransomware incidents are increasingly designed to disrupt business operations, often targeting backup infrastructure and delaying recovery. In these situations, restoring everything at once is rarely realistic. A more effective approach is to focus on restoring only the systems and …

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Cybersecurity in the Age of AI: Moving from Fragile to Resilient

N-able | 03/02/2026

AI is accelerating cyber threats, giving attackers the ability to automate phishing, scale reconnaissance, and move laterally at machine speed. For MSPs managing multiple client environments with limited security resources, the traditional reactive model is no longer enough.

This report outli…

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N-able 2025 Annual Threat Report

N-able | 01/28/2026

Small and mid-sized businesses are no longer overlooked by cybercriminals. They are now prime targets.

The 2025 Annual Threat Report reveals a 273x increase in detected threat activity against SMBs, driven by ransomware, business email compromise, credential abuse, and AI-powered social engin…

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BCDR Buyer’s Guide For MSPs

Datto | 08/15/2025

Business downtime and lack of access to business-critical data can result in lost profits and productivity for a business – and most small and medium businesses (SMBs) can’t withstand a loss of that scale. This is where managed service providers (MSPs) come in. With a comprehensive business continui…

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The Ultimate Guide to Scaling AI Workloads: Optimize GPU Orchestration Without Breaking the Bank

Salad Technologies | 05/28/2025

Struggling to keep up with the demands of AI and containerized workloads? Whether you're leading infrastructure for a biotech startup or building the next ML product, your GPU strategy can make—or break—your scale.
This expert guide breaks down proven strategies for optimizing GPU…

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Push-to-Talk over Cellular

Hytera | 05/02/2025

Remember when Nextel revolutionized business communications? Today’s Push-to-Talk over Cellular (PoC) provides nationwide individual and group calling using mobile operator 4G/5G/LTE networks and Wi-Fi networks for fast and low-cost deployments. IT managers are playing a critical role in enterprise …

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G2 Winter 2025 Contact Center Operations Report

UJET | 02/04/2025

For 19 consecutive quarters, UJET is recognized as a leader in Customer Satisfaction in the G2 Winter 2025 Contact Center Operations Report!

Here's why UJET is the top choice:

- Unmatched User Satisfaction: Ranked #1 by real users for 19 consecutive quarters.
- Momentu…

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UJET AI-Powered CCaaS and WFM

UJET | 01/06/2025

UJET's unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to deliver exceptional customer experiences and transform contact center operations through AI-powered automation, intelligence, and omnichannel orchestr…

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AI Maturity Benchmark Report

UJET | 01/06/2025

The 2024 AI Maturity Benchmark Report reveals that many organizations are missing out on the transformative benefits AI can offer. To understand what separates leaders from laggards, UJET is introducing a new AI Maturity Benchmark. It evaluates the adoption and implementation of AI across the contac…

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The language of innovation: Why and how to gain your customers’ trust with your AI and digital

Language IO | 05/09/2024

We’re thrilled to let you know about our latest guide, “The language of innovation: Why and how to gain your customers’ trust with your AI and digital transformation strategy.”

And as a bonus, we’ve created the ultimate innovation checklist that will help you set goals for your digital transf…

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Exploring CX strategy and technology adoption: A decision-maker’s chart

RingCentral | 01/18/2024

Without the right customer experience strategy in place, you could be sacrificing customer loyalty, profitability, and overspending. Download our infographic to learn how to overcome common hurdles and try our handy checklist to get the most out of your CX strategy.

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Transforming Customer Experience

RingCentral | 01/18/2024

Six Vital Projects to Help Improve CX
Customer engagement is a top priority at businesses—and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. That may help to explain why 65% of companies had planned to increase their 2023 customer expe…

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RingCentral RingCX overview

RingCentral | 01/18/2024

Rethink how your business creates great customer experiences. With RingCX’s intuitive, efficient, AI-first contact center, you’ll serve customers more efficiently with less effort. Read our product guide for more.

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RingCentral RingCX Interactive Voice Response

RingCentral | 01/18/2024

Learn how RingCX’s interactive voice response capabilities can reduce customer wait times, speed up call resolution, and enable customer self-service.

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RingCentral RingCX Analytics

RingCentral | 01/18/2024

Download the product guide to get a full view into the entire customer journey with detailed reporting and metrics. With these insights, you’ll be able to make more informed business decisions for better customer experiences and agent performance

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RingCX Digital Engagement Datasheet

RingCentral | 01/18/2024

Turn into a customer-ready business with RingCX. Meet your customers on all the channels that matter with the AI-first, simple-to-use contact center that makes smarter customer experiences easy.

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An introduction to AI in customer service

RingCentral | 11/01/2023

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

A…

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5 ways AI can transform your customer experience

RingCentral | 11/01/2023

AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.

The processes and tools used to deliver customer service may change rapidly, but one thing remains the same: …

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The Cloud, Infra, and Security Landscape for Independent Software Vendors (ISVs)

Xoriant | 03/20/2023

To deliver software products at digital speed and stay relevant, ISVs are relying on multi-cloud and hybrid infrastructures which can be difficult to architect, monitor, and manage. And once you commit to cloud first, your teams may run into resource bandwidth and security challenges that impede rig…

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Five Ways to Reduce the Cost and Complexity of File Sharing

Egnyte | 11/12/2021

The legacy file server is dead! Have clients that are looking to replace their file servers? Looking for a solution that is easy to deploy and manage?

In this ebook Egnyte shares 5 ways you can reduce the cost and complexity of file sharing.

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