---
title: "Support & Customer Care"
id: "1946"
type: "page"
slug: "support"
published_at: "2026-03-25T21:03:18+00:00"
modified_at: "2026-03-25T22:11:17+00:00"
url: "https://jetstream.security/support/"
markdown_url: "https://jetstream.security/support.md"
---

# Support & Customer Care

This page outlines how **JetStream Security** supports customers, including available channels, response expectations, and escalation paths.

#### JetStream Security’s support model is designed for environments where reliability, clarity, and accountability matter. We provide structured support channels, defined ownership, and clear escalation paths. Note: Support availability and response targets may vary by contract or service tier. Refer to your agreement for binding SLAs.

## Support Channels

##### Email Support

         - Contact: [support@jetstream.security](mailto:support@jetstream.security)
- Best for non‑urgent or detailed requests
- Tracked through internal ticketing

##### In‑App / Portal Support

         - Context‑aware requests
- Faster triage with environment metadata
- Recommended for day‑to‑day support

##### Designated Contacts

         - Named technical or success contacts (if assigned)
- Security or escalation owners
- Defined in enterprise agreements

## Escalation Path

To request escalation, reference your existing ticket and contact **support@jetstream.security**.

Support engineering triage

Product or security specialist escalation

Management review for critical incidents

## Contact

[Contact Support](mailto:support@jetstream.security)

Email: **[support@jetstream.security](mailto:support@jetstream.security)**  
 Company: **JetStream Security**