Privacy Policy

Effective Date: 04/01/2026

This Privacy Policy describes how Lemnis (“Company,” “we,” “us,” or “our”) collects, uses, and shares Personal Information from and about visitors to our websites (including mainstay.com) (each, a “Site” and collectively, the “Sites”) and authorized users (“Users,” “you,” or “your”) of the colleges, universities, and organizations that use the Company platform (our “Partners”). Mainstay is a division of Lemnis, a nonprofit corporation.

Scope of This Privacy Policy

This Privacy Policy applies to our Sites, mobile features, applications, and any other interactive features or services owned or controlled by Company (collectively, the “Services”), as well as any information we collect offline and combine with data collected through the Services.

Certain features described in this Privacy Policy may not be available on all Services at all times.

This Privacy Policy does not govern information collected from our Partners’ students or other end users when they interact with the Services (for example, through chatbot conversations on a Partner’s website). Those interactions are governed by our Chatbot Privacy Policy or other disclosures provided at the point of interaction.

This Privacy Policy explains what Personal Information we collect, how we use and share it, and your choices regarding our data practices. This Privacy Policy is incorporated into and forms part of our Terms of Use.

By using the Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect information that identifies, relates to, describes, or could reasonably be linked to an individual or household (“Personal Information”).

1.1 Information You Provide

We collect Personal Information that you voluntarily provide, including when you:

Register for or use the Services
Request information or a demo
Sign up for communications
Interact with features on our Sites

This may include:

Name
Email address
Phone number
Address or zip code
Account credentials
Preferences or interests

If you purchase services, we may also collect payment information (such as credit card or bank account information), typically processed by third-party payment providers.

1.2 Information Provided by Our Partners

If you are an authorized user of a Partner, that organization may provide your Personal Information to enable your access to the Services. This may include your name, contact information, and other relevant data.

1.3 Information Collected Automatically

We and our service providers may automatically collect information about how you use the Services (“Usage Information”), including:

IP address or device identifier
Browser type and language
Pages visited and time spent
Referring and exit URLs
Device type and operating system
Interaction patterns within the Services

We may also receive approximate location information derived from your IP address.

Cookies and Similar Technologies

We use cookies and similar technologies to:

Understand usage patterns
Improve performance and functionality
Remember preferences

We may use analytics tools such as Google Analytics, HubSpot, or similar providers.

You can control cookies through your browser settings. Depending on your location, you may also be presented with a cookie consent or preference tool.

2. How We Use Your Information

We may use Personal Information to:

Provide and operate the Services
Process transactions or requests
Communicate with you about your use of the Services
Send updates, resources, or relevant information
Improve and develop our Services
Analyze usage and performance
Ensure security and prevent fraud
Comply with legal obligations

We may also use aggregated or de-identified information for research, reporting, and product improvement.

We do not sell Personal Information in exchange for monetary compensation.

3. How We Share Information

We may share Personal Information as follows:

Service Providers

We share information with vendors and service providers that support our operations (such as hosting, communications, analytics, and payment processing), subject to appropriate confidentiality obligations.

Organizational Affiliates

We may share information with Lemnis and affiliated organizations supporting our nonprofit mission, consistent with this Privacy Policy.

Legal and Administrative Reasons

We may disclose information:

To comply with legal obligations
To respond to lawful requests
To protect rights, safety, and security
In connection with investigations or enforcement

Business Transitions

In the event of a merger, restructuring, or organizational transition, information may be transferred as part of that process, subject to applicable law.

With Your Consent

We may share information with third parties where you have provided consent.

We may also share aggregated or de-identified information that does not identify you.

4. Analytics and Third-Party Technologies

We use analytics providers and similar technologies to understand how users engage with the Services and to improve functionality.

These providers may collect information over time and across websites in accordance with their own privacy policies.

You may be able to opt out of certain tracking through browser settings or industry tools. Please note that opting out does not eliminate all tracking or communications.

We do not currently respond to “Do Not Track” signals.

5. Mobile Use

If you access the Services via a mobile device, certain information (such as device identifiers or carrier information) may be collected.

You may opt in to receive text messages from Company. You can opt out at any time by replying “STOP” or following instructions in the message. Message and data rates may apply.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your Personal Information, including:

Accessing your information
Correcting inaccurate information
Requesting deletion
Limiting certain uses

Managing Your Account

You may update your account information through your account settings or by contacting us.

Email Preferences

You may unsubscribe from marketing communications using the link in our emails. We may still send service-related communications.

Account Closure

To request account deletion, contact us at privacy@mainstay.com. Some information may be retained as required by law or for legitimate business purposes.

7. Third-Party Content and Links

The Services may include links to third-party websites or content. We are not responsible for the privacy practices of those third parties.

8. Security

We implement administrative, technical, and physical safeguards designed to protect Personal Information. However, no system is completely secure, and we cannot guarantee absolute security.

9. International Users

The Services are primarily operated in the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the United States.

10. Additional Information for California Residents

California residents may have rights under applicable law, including:

The right to know what Personal Information is collected
The right to request deletion
The right to opt out of certain data sharing
The right to non-discrimination

We do not sell Personal Information for monetary compensation. However, certain sharing for analytics or advertising may be considered “sharing” under California law.

To exercise your rights, contact us at privacy@mainstay.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date and, where appropriate, provide additional notice.

Your continued use of the Services after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@mainstay.com
Address:
Lemnis
500 SW 116th Avenue, Suite 178
Beaverton, OR 97225