But Here’s The Bigger Story The Cowork capability is genuinely interesting. But the more significant announcement is what it signals about Microsoft’s direction. For the last few years, Copilot was essentially an OpenAI product inside Microsoft packaging. GPT models, Azure infrastructure, one vendor powering everything. Microsoft has invested around $14bn in OpenAI and holds roughly a 27% stake following OpenAI’s October …
National Contact Centre Day is an opportunity to recognise one of the most important and often underestimated parts of modern organisations. Across the UK, contact centres support millions of customer interactions every day.
There is also a more detailed view in the portal breaking down the costs in a tabular format and a full export of all the backing data in .csv format, allowing clients to review the low-level hourly data by resource. There are a number of data processes that are undertaken. Data is collected every hourly and then a daily process will make this available in VDC …
Hybrid work is now standard, workforces grow and shrink more frequently, applications are increasingly cloud‑based, and security expectations are higher than ever. These shifts are accelerating the move away from traditional on‑premises or legacy VDI platforms and toward more flexible, modern cloud solutions.
When organisations begin searching for the right Dynamics 365 CRM partner, the instinct is often to compare features, pricing, or implementation timelines. But the most successful CRM projects don’t start with technology; they start with clarity.
ontact centre software has evolved far beyond traditional call handling. Today, organisations rely on omnichannel contact centre software to deliver fast, connected, and personalised customer service across voice, digital, and messaging channels, all from a single platform.
It’s been a year packed with great stories, here are just a few of them. January: Leading with Sustainability We kicked off the year with a major achievement: being recommended for ISO 14001 and ISO 50001 certification after a five-day audit. With zero non-conformities and glowing feedback from auditors, who called our internal audits the …
As we head into the festive season, it’s a time to relax, celebrate and connect with loved ones. But while we’re enjoying the holidays, cybercriminals are working overtime. Scammers know this is when our guard can slip, and they’re ready to take advantage (even at Christmas!).
Whether you’re an SME or a large enterprise, the decision between running your own servers, using colocation, or leveraging Node4’s cloud services can have a significant impact on your business.
We’re excited to share some big news from the data and AI world: Microsoft has been recognised as a Leader in The Forrester Wave™: Data Fabric Platforms, Q4 2025. This
A customer relationship management (CRM) solution that offers built-in automation and artificial intelligence (AI) capabilities can solve these challenges.
Cloud optimisation is no longer just a nice-to-have; it’s becoming essential. Businesses investing in Microsoft 365 and Azure often face challenges like escalating costs, underutilised licences, and security gaps.
