Crystal Super Upgrade Benefit Policy for Pimax Loyal Users Update

Dear customers, please find the details of our recent policy changes below.
Note: The upgrade benefit for Super QLED version included 50PPD/57PPD/ultrawide and related bundle will ends on April 15,2026.
Crystal Super Micro-OLED and Golden Bundle are not affected currently.

Eligible Products

OG Crystal Owners
Eligible for a $399USD upgrade benefit.
Applied toward membership fees; supports one-time payment.
Crystal Light Owners
Eligible for a $200 USD discount.
For purchases before Jun 30, 2026, with completed Prime fee payment.
12K Trade-in Benefit Holders
Eligible to use part of the 12K trade-in value for the Crystal Super.
Apply up to 50% value (max $399) to Super; balance retained for 12K.
Choose your Crystal Super version to see the specific process
Prime Version
Upfront Payment + Prime Fee
Get discount AFTER purchasing
View Step-by-step Guide ↓
Fullpayment Version
One-time full payment
Get discount BEFORE purchasing
View Step-by-step Guide ↓

1) Prime Version Policy & Process

Applicable for discounts claimed after the headset purchase

Here's how it works:
Submit application Apply Now
Purchase Prime version Crystal Super from Pimax.com or authorized retailers
Pimax audits SN and order number within 5 business days
Receive Prime fee discount code (CD-KEY) via email after approval
Pay the discounted Prime fee in Pimax Play software

2) Full-Payment Version Policy & Process

Applicable for discounts applied at the time of purchase

Path A: For customers who purchased old headset from Pimax.com
Receive email from Pimax with a special discount code
Order at the discount price (Include original SN in order notes)
Pimax audits SN and proceeds with shipping within 5 business days
Path B: For customers who purchased old headsets through other retailers
Submit application Apply Now
Pimax audits SN and order number within 5 business days
Receive discount code via email after approval
Purchase Crystal Super on Pimax.com using the discount code

Special Case Handling

Eligibility: Customers who purchased at full price (forgot to use the discount) on Pimax.com within 14 days
Contact Support with SN, order number, and payment proof
Pimax audits SN and order details within 5 business days
Support team assists with the price difference refund

FAQs

Yes. You can requst it here directly.

You can find it on the label bottom of the headset, outbox or in the device setting of the Pimax Play.

If you have not used it yet, you can reach out to us on the live chat with your CD-key and Email. We will review it and switch the new code for the full payment version.

Sorry, only the order invoice or payment with the order details and amount from the official sales channel or official authorized distributor can be accepted.

12K is our another vr headset in the future. You can learn more about the trade in program here.