This Privacy Policy explains how Pixflow (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website, services, and digital products (collectively, the “Service”).
Pixflow provides a subscription-based design library offering layouts, components, and related tooling for use with website builders such as Bricks Builder.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. Terms used in this Privacy Policy have the same meaning as in our Terms and Conditions, unless otherwise defined.
1. Information We Collect
1.1 Information You Provide to Us
Depending on how you interact with Pixflow, we may collect the following personally identifiable information:
- Name
- Email address
- Billing and payment information
- Account login credentials
- Domain names added to your account (for domain whitelisting)
- Support requests and communications
This information is required to:
- Create and manage user accounts
- Provide access to paid features
- Enforce plan limits (such as domain usage)
- Deliver customer support
- Process payments
1.2 Automatically Collected Information (Log Data)
When you visit or use the Service, we may automatically collect information that your browser or device sends, including:
- Internet Protocol (IP) address
- Browser type and version
- Operating system
- Pages visited
- Date and time of visits
- Referring URLs
- Usage patterns within the Service
This data is used for:
- Security
- Performance monitoring
- Analytics
- Improving the Service
2. Cookies
Pixflow uses cookies and similar technologies to:
- Maintain user sessions
- Remember preferences
- Analyse website usage
- Improve performance and user experience
You can choose to accept or refuse cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Service.
For more information, please refer to our Cookie Notice (if applicable).
3. Use of Collected Information
We use the information we collect to:
- Provide and operate the Service
- Manage subscriptions and billing
- Authenticate users and domains
- Improve and optimise our products
- Communicate service-related information
- Respond to support enquiries
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Copy, Templates, and User Content
Pixflow layouts and components are copied or imported by users into their own websites and projects.
- Pixflow does not host or control how imported layouts are used once copied into third-party websites.
- Pixflow does not collect content data from user websites.
- Any data added to layouts after copying is controlled solely by the user.
5. Third-Party Service Providers
We may engage trusted third-party services to support our operations, including but not limited to:
- Payment processors
- Analytics providers (such as Google Analytics)
- Email and CRM platforms (e.g. FluentCRM)
- Hosting and infrastructure providers
- Customer support tools
These providers only have access to personal information as necessary to perform services on our behalf and are contractually obligated to protect it.
6. Google Analytics
Pixflow uses Google Analytics to understand how visitors use our website.
Google Analytics may collect information such as:
- IP address
- Pages visited
- Session duration
- Device and browser information
This data is processed by Google in accordance with their privacy policies.
You can learn more at Google’s privacy documentation.
7. Email Communications
If you sign up for an account or contact us, we may send you service-related emails, including:
- Account notifications
- Billing information
- Product updates
- Support responses
If you opt into marketing emails, you may unsubscribe at any time using the link provided in our emails or by contacting us at [email protected].
7.1 Newsletter Subscription
When you create an account with Pixflow, you will be automatically subscribed to our email newsletter. This newsletter may include product updates, new features, educational content, and information relevant to your use of the Service.
You may unsubscribe from the newsletter at any time by clicking the unsubscribe link included in any marketing email we send, or by contacting us directly at [email protected]. Unsubscribing from marketing communications will not affect essential service-related emails, such as account notifications, billing information, or security alerts.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Access to personal data is restricted to authorised personnel only.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Data may be deleted upon account closure, subject to legal and operational requirements.
10. International Data Transfers
Some of our service providers may be located outside the United Kingdom or European Economic Area.
By using Pixflow, you consent to the transfer of your information to these providers, subject to appropriate safeguards.
11. Links to External Websites
Our Service may contain links to third-party websites.
We are not responsible for the content, privacy policies, or practices of any third-party sites. You access such sites at your own risk.
12. Children’s Privacy
Pixflow is not intended for use by individuals under the age of 13.
We do not knowingly collect personal information from children under 13. If such data is discovered, it will be deleted promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and are effective immediately upon publication. Continued use of the Service after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: [email protected]
