Welcome to Theme-Ruby Help Center!

Thank you very much for purchasing our theme! We are committed to providing you with excellent customer service. Before we get started, please take a moment to review the following terms and conditions:

We will do our best to respond to all support tickets promptly and accurately. However, due to the high volume of inquiries, please allow 12-48 hours for a response to your ticket.

Before submitting your ticket, please ensure the following:

1. Documentation: Review the documentation included with your download. It covers essential topics such as theme installation and usage.
2. Theme and Plugin Updates: Ensure your theme and the core plugins are up to date to prevent any compatibility issues.
3. Issue Details: If you encounter an issue, submit a ticket with the URL of the affected page. Please post your ticket publicly unless it involves sensitive information, allowing others to benefit from shared solutions.

Theme Support includes

1. Answering questions about the theme and its features.
2. Resolving bugs and reported issues.
3. Providing updates for compatibility with new WordPress versions.

Theme Support does not include:

1. Customization services.
2. Support for third-party plugins.
3. Complex individual server-side issues.

Please check our Envato Support policy for further information: Envato Support Policy

While we assist with minor modifications and provide advice, please note that themes are sold as-is. For significant customization, please contact us for a quote.

Thank you once again for your purchase! We hope you enjoy using our theme.

Public Ticket:

To protect your information, we provide private tickets for support by default. Please avoid sharing sensitive details, such as login credentials or purchase information, if you choose to submit your ticket as a public one.