Capacity

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Concierge Operational
90 days ago
99.89 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.98 % uptime
Today
Helpdesk Operational
90 days ago
99.95 % uptime
Today
LiveChat Operational
90 days ago
99.98 % uptime
Today
CRM Operational
90 days ago
99.98 % uptime
Today
Knowledge Base Operational
90 days ago
99.98 % uptime
Today
Articles Operational
90 days ago
99.98 % uptime
Today
Answer Engine Operational
90 days ago
100.0 % uptime
Today
Dev Platform Operational
90 days ago
99.98 % uptime
Today
CapacityDB Operational
90 days ago
99.98 % uptime
Today
Automations Operational
90 days ago
99.98 % uptime
Today
Workflows Operational
90 days ago
99.98 % uptime
Today
Intelligent Document Processing Operational
90 days ago
99.98 % uptime
Today
Analytics Operational
90 days ago
99.97 % uptime
Today
AWS ec2-us-east-1 Operational
AWS eks-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS kafka-us-east-1 Operational
AWS kms-us-east-1 Operational
AWS mq-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS textract-us-east-1 Operational
AWS vpc-us-east-1 Operational
mailgun API Operational
mailgun SMTP Operational
mailgun Outbound Delivery Operational
mailgun Inbound email processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 12, 2026

No incidents reported today.

Apr 11, 2026
File Service Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:00 CDT
Scheduled - We will be undergoing maintenance to Capacity's file service, which will impact the ability to upload and download files within the Capacity console and helpdesk tickets.
Apr 9, 15:31 CDT
Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026
General Voice Maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 03:00 CDT
Scheduled - We will be testing a new method of deploying production changes to some of our Voice services. No new changes or features are part of this release.
Apr 2, 14:58 CDT
Apr 5, 2026
Helpdesk and Chatbot Maintenance
Completed - The scheduled maintenance has been completed.
Apr 5, 20:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 19:00 CDT
Scheduled - During maintenance, there will be increased latency in chatbots and and helpdesk ticket creation.
Apr 3, 21:56 CDT
Apr 4, 2026
Voice Maintenance
Completed - The scheduled maintenance has been completed.
Apr 4, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 22:00 CDT
Scheduled - We'll be performing upgrades on the servers powering some of our Voice products. We expect disruption to be minimal while services restart.
Apr 2, 14:54 CDT
Apr 3, 2026
Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

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