Resolved -
Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.
We apologise for the inconvenience this has caused your business today and appreciate your patience
Kind regards,
The Eway team
Apr 14, 15:13 AEST
Monitoring -
Eway support teams have completed recovery of impacted services and are continuing validation activities including periodic monitoring of payment processing systems and infrastructure.
We thank you for your patience and apologise for any inconvenience this event caused your business today
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
Regards,
The Eway Team
Apr 14, 10:26 AEST
Investigating -
We are currently experiencing a service interruption which is impacting MYeWAY portal.
This is preventing users from logging in to the portal however transactions are unaffected
The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update.
If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).
We thank you for your patience and apologise for any inconvenience this event is causing your business.
Regards,
The Eway Team
Apr 14, 09:18 AEST
