Scheduled Maintenance on Servers Storing Customer VPS Images
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 2026 - 20:00 EDT
Scheduled - Scheduled maintenance will be performed on servers that store customer VPS images in the Lansing Data Center as part of ongoing infrastructure improvements.

A 4-hour maintenance window has been scheduled to complete this work in coordination with Data Center Operations.

During this maintenance window, customers may be unable to create new VPS instances from existing images while the maintenance is in progress.

Existing VPS instances and other services will remain unaffected.

Our teams are here to help you. Please do not hesitate to get help via Chat or Case at my.liquidweb.com.

Internal reference: CC-13261
Mar 11, 2026 20:00 - Mar 12, 2026 00:00 EDT
API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers Operational
Shared Load Balancers - DC2 Operational
Shared Load Balancers - DC3 Operational
Shared Load Balancers - DC4 Operational
Shared Load Balancers - DC5 Operational
Network Operational
LAN Network Operational
PHX Network Operational
AMS Network Operational
Data Centers Under Maintenance
DC2 - LAN Operational
DC3 - LAN Under Maintenance
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Operational
Case Operational
Phone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled VMware Maintenance - DC3 Mar 18, 2026 08:00-12:00 EDT

Our Systems Engineers will be performing scheduled background maintenance on VMware vCenter services in DC3.

This maintenance is part of routine platform improvements. No service interruption or customer impact is expected. Virtual machines (VMs) will remain fully operational throughout the maintenance window.

Our team will be actively monitoring the environment to ensure continued stability.

If you need assistance, please chat with us or create a support ticket via my.liquidweb.com.

We appreciate your patience and understanding.

Internal Ref: CC-13222
Posted on Mar 02, 2026 - 12:04 EST
Mar 11, 2026
Scheduled VMware Maintenance - DC4
Completed - The scheduled maintenance has been completed.
Mar 11, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 08:00 EDT
Scheduled - Our Systems Engineers will be performing scheduled background maintenance on VMware vCenter services in DC4.

This maintenance is part of routine platform improvements. No service interruption or customer impact is expected. Virtual machines (VMs) will remain fully operational throughout the maintenance window.

Our team will be actively monitoring the environment to ensure continued stability.

If you need assistance, please chat with us or create a support ticket via my.liquidweb.com.

We appreciate your patience and understanding.

Internal Ref: CC-13221
Mar 2, 06:43 EST
Mar 10, 2026
WordPress: W3 Total Cache Vulnerability CVE-2026-27384
Resolved - Update

Our team has completed patching the W3 Total Cache plugin across all managed systems where the update was possible based on the current WordPress and PHP version requirements.

In cases where the patch could not be applied due to compatibility constraints or other configuration limitations, the affected clients have been contacted directly with the relevant details and recommended next steps. In most instances, this involves upgrading the underlying WordPress and/or PHP versions before updating the plugin.

At this time, the planned remediation work has been completed and this matter is considered resolved.

Recommended Action

Clients with sites running W3 Total Cache version 2.9.1 or earlier are encouraged to update to the patched version 2.9.2 as soon as possible. Where the update is not currently possible due to WordPress or PHP version constraints, please upgrade those components first and then proceed with the plugin update.

If you require assistance with completing the update, please contact our support team.

Thank you for your patience and understanding while we worked to address this matter.
Mar 10, 02:28 EDT
Monitoring - Update
Our team has now applied patches to all instances of the W3 Total Cache plugin across our managed systems where the update was possible based on the current WordPress and PHP version requirements.
In some environments, the patch could not be applied as the underlying WordPress or PHP versions do not meet the minimum compatibility requirements for the updated plugin, or due to other configuration limitations. These instances will require updates at the application or environment level before the plugin can be upgraded.
For cases where the patch could not be applied for the reasons mentioned above, we will be reaching out to the affected clients directly with additional details and recommended next steps.

Recommended Action
Clients with sites running W3 Total Cache version 2.9.1 or earlier are strongly advised to update to the patched version 2.9.2 as soon as possible.
Where the plugin update is not currently possible due to WordPress or PHP version constraints, we recommend upgrading WordPress and/or PHP first, and then completing the update to W3 Total Cache version 2.9.2 or later at the earliest opportunity.

If you require assistance with upgrading your environment or applying the update, please contact our support team, who will be happy to assist.
We will continue to monitor this matter and will provide further updates here should any additional actions be required.
Mar 9, 04:10 EDT
Identified - We have been made aware of a critical vulnerability, CVE-2026-27384, affecting versions equal to or less than 2.9.1, of the WordPress W3 Total Cache plugin.

Recommended Action
We strongly encourage all clients to update any sites running versions 2.9.1 or older to the patched version 2.9.2 immediately.

Current Status
Exploit Availability: There are currently no known public Proof of Concept (PoC) exploits for this vulnerability.

Our team is currently applying patches to instances of outdated W3TC plugins that we were able to identify on our managed systems. You may receive server login notifications from internal IPs as we patch detected W3TC installations.

We will provide further updates as they become available. If you have any questions or require assistance with the update, please reach out to our support team.
Mar 6, 15:20 EST
Investigating - We have been made aware of a critical vulnerability, CVE-2026-27384, affecting versions equal to or less than 2.9.1, of the WordPress W3 Total Cache plugin.

Recommended Action
We strongly encourage all clients to update any sites running versions 2.9.1 or older to the patched version 2.9.2 immediately.

Current Status
Exploit Availability: There are currently no known public Proof of Concept (PoC) exploits for this vulnerability.

Our team is assessing the impact on our managed sites and evaluating the deployment of necessary patches across our managed systems.

We will provide further updates as they become available. If you have any questions or require assistance with the update, please reach out to our support team.
Mar 6, 13:21 EST
Mar 9, 2026
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026
Scheduled Network Maintenance - Dist10
Completed - The scheduled maintenance has been completed.
Feb 28, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 01:00 EST
Update - Our Liquid Web Engineering team will be performing scheduled network maintenance on Saturday, February 28, from 1:00 AM – 7:00 AM EST to upgrade network hardware. This work is part of our ongoing efforts to improve redundancy, performance, and scalability across our network.

During this maintenance window, production servers and live websites will not be affected. However, customers who use IPMI (remote console access) during this time may experience brief latency or intermittent connectivity through the IPMI connection.

Our teams are here to help. Please do not hesitate to contact us via Chat or by opening a Case at my.liquidweb.com.

Internal ref: CC-13173
Feb 18, 15:43 EST
Scheduled - Our Liquid Web Engineering team will be performing scheduled network maintenance on Saturday, February 28, from 1:00 AM – 7:00 AM EST to upgrade network hardware. This work is part of our ongoing efforts to improve redundancy, performance, and scalability across our network.

During this maintenance window, production servers and live websites will not be affected. However, customers who use IPMI (remote console access) during this time may experience brief latency or intermittent connectivity through the IPMI connection.

Our teams are here to help. Please do not hesitate to contact us via Chat or by opening a Case at my.liquidweb.com.
Feb 18, 15:13 EST
Feb 27, 2026
Networking Instability
Resolved - The network instability affecting a small subset of IP addresses in DC2 and DC3 has been fully resolved. Our network engineers identified the impacted range and implemented the necessary mitigation measures to restore normal connectivity and performance.
Feb 27, 10:54 EST
Monitoring - We were able to identify the impacted range and have implemented proper mitigation protocols. We are seeing stability return across our network. We will continue to monitor the situation to ensure that the full impact has been resolved.

If you notice any issues with your server please reach out to our support team and they will be happy to assist.
Feb 26, 19:36 EST
Investigating - We are currently investigating reports of network instability impacting a small subset of IP addresses on our network. Our network engineers are actively engaged and reviewing the situation to identify the root cause. We will provide further updates as more information becomes available.
Feb 26, 19:09 EST
Feb 26, 2026
Feb 25, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage