All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

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Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal - optimizely.com/support Operational
Optimizely Public Websites Operational
Optimizely main website - Optimizely.com Operational
World Developer Forum - world.optimizely.com Operational
Nuget CMS/Commerce package feed - nuget.optimizely.com Operational
Search & Navigation Demo Portal - find.optimizely.com Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
CMS SaaS - APAC Region Operational
Australia East Operational
CMS SaaS - EMEA Region Operational
North Europe Operational
UAE North Operational
CMS SaaS - NA Region Operational
East US Operational
East US 2 Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) Operational
Datacenter SE2 (Stockholm) Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch Operational
Bounce management Operational
Tracking Operational
Online versions of mailings Operational
Hosting of images and files Operational
Campaign user interface Operational
Campaign APIs (REST, HTTP, SOAP) Operational
Campaign E-Mail Submission via SMTP Operational
Campaign Secured File Transfer Service (SFTP) Operational
Custom Web- and Landing Pages Operational
Scheduled Jobs Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region - UK Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - EMEA Region - Sweden Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - NA Region - US Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Results API Operational
Events API Operational
Event Export Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Edge Delivery Operational
Manifest Creation Operational
AI Optimization Operational
Contextual Bandits Operational
Multi-Armed Bandits Operational
Adaptive Audiences Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Analytics (Netspring) Operational
Optimizely Opal Operational
Opal Chat Operational
Opal Backend Operational
Opal Tools Operational
Opal Agents Operational
Opal Retrieval Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 7, 2026
Experiment Publishing Delay
Resolved - This incident has been resolved.
Apr 7, 03:03 UTC
Monitoring - We identified and resolved an issue that caused delays when publishing Web Experimentation changes. Some customers may have experienced experiments remaining in a processing state during this window. The publishing queue is now actively processing and clearing a backlog of pending changes. Experiments that were affected should complete automatically. We are continuing to monitor to confirm full resolution.
Apr 7, 02:24 UTC
Investigating - We are investigating an issue where changes to Web Experimentation projects may experience delays when publishing. Our team is actively working on a resolution.
Apr 7, 01:43 UTC
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026
Optimizely Data Platform - APIs - APAC Region
Resolved - This incident has been resolved.
Mar 30, 21:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 16:55 UTC
Investigating - We are investigating the problem with using GraphQL and the Segment API in the AU region.
Mar 30, 09:00 UTC
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Events Export API
Resolved - This incident has been resolved.
Mar 27, 16:44 UTC
Monitoring - The issue affecting the Events Export API has been resolved and we will continue to monitor the improvement.
Mar 27, 15:32 UTC
Identified - We are aware of an issue affecting the Events Export API, which is causing some requests to this endpoint to return errors.

Our team has identified the root cause and is actively working on a resolution. No event data collection is impacted by this issue, only the ability to generate temporary export credentials is affected.

We will provide updates as the fix progresses. We apologize for the inconvenience.
Mar 27, 14:01 UTC
Mar 26, 2026

No incidents reported.

Mar 25, 2026
CMP and DAM: Image loading and uploads not working due to Cloudflare outage
Resolved - This incident has been resolved.
Mar 25, 09:16 UTC
Monitoring - A fix has been implemented and the reported issue, along with all associated symptoms, should now be resolved. Images should load and upload as expected, and public links should function normally.

We will continue to monitor the situation following the release of this solution to ensure stability is maintained.

We apologise for any disruption caused and thank you for your patience throughout this incident.
Mar 25, 00:31 UTC
Identified - We are currently aware of an issue affecting image loading and uploading across the CMP and DAM. This is caused by an ongoing Cloudflare outage that has impacted our image server.

In addition, inconsistent behaviour has been reported with public links. We are monitoring this as part of the same incident.

Our Product Development Engineering team is actively working on a temporary solution. We will share further details, including a release timeline, as soon as they are available.

We apologise for the disruption this may cause and appreciate your patience while we work to resolve this.
Mar 24, 23:57 UTC
Mar 24, 2026
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