Crusoe Cloud Support Portal

Build the future faster

Expert support to accelerate your AI innovation and keep you moving at velocity

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Popular: Blog • Documentation • System Status • Troubleshooting

100%

CSAT Score

For more than 12 months

<6min

First Reply Time

Average response time

24/7

Global Support

North America & Europe

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Product Support

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Account & Billing

Manage your account, quotas, and billing inquiries

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Resources

Everything you need to get the most out of Crusoe Cloud

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Documentation

Comprehensive guides and API references

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System Status

Real-time platform health and uptime

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Changelog

Latest updates and new features

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Troubleshooting

Common issues and solutions

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Our Support Philosophy

Accelerating your success with enterprise-grade support

As the AI factory company, we're on a mission to accelerate the abundance of energy and intelligence. Our support team embodies this mission by empowering you to build the future faster.

Build Together, Win Forever

Our support is built on long-term relationship building, honoring commitments, and anticipating your needs before they arise. We offer more value than we capture.

Move Fast, Make Things

Velocity determines who pushes forward the frontier of AI innovation. Our <6min average response time ensures you never lose momentum on your critical projects.

Think Like a Mountaineer

We prepare intensely, focus on safety, forecast accurately, and master our tools. Your goals are achievable with our expert guidance every step of the way.

Tap Into the Collective Genius

Our support solutions are strengthened through collaboration with you. We engage in vigorous technical discussions and persistently find ways to make your implementations better.

Live on the Infinite Growth Loop

We help you break free from perceived limits. Our support team continuously improves to ensure your AI infrastructure scales without constraints.

Support That Mirrors Our Platform Excellence

Just as our infrastructure is purpose-built for AI workloads and powered by sustainable energy, our support is purpose-built for your success—efficient, reliable, and designed for the long term.

Deep Platform Expertise

Our team understands the AI infrastructure you're running on—from GPU optimization to data center architecture—ensuring expert guidance tailored to your workloads.

Built for the Long Term

Like our commitment to sustainable infrastructure, we invest in lasting partnerships—providing consistent, reliable support that grows with your AI ambitions.

Powered by NVIDIA Technology

As a Reference Platform NVIDIA Cloud Partner, we deliver enterprise-grade support backed by cutting-edge GPU infrastructure, ensuring optimal performance for your AI workloads.

Learn about NVIDIA Cloud Partners

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