Order Bump Not Adding to Order – Urgent Assistance Needed

  • Resolved Imagenaturalmounjaro

    (@naturalmounjaro)


    8 months, 2 weeks ago

    Hello WPFunnels Support Team,

    I’m experiencing a critical issue with the order bump feature in WPFunnels.

    I have set up an order bump following all the steps outlined in your documentation. The product is correctly assigned to the bump, but when I test the checkout process, I encounter the following problems:

    • I select (checkmark) the order bump during checkout.
    • On the “Thank You” page, only the main product appears in the order details.
    • The order bump price is not added to the total order amount.
    • The deliverable for the order bump does not appear on the thank-you page or in the order summary.

    Here’s what I’ve already tried without success:

    • Cleared cache and tested with cache plugin disabled.
    • Changed internet connections and browsers.
    • Created a brand-new funnel from scratch.
    • Created new products for the bump.
    • Tested with over four previous versions of the plugin.
    • Deactivated all other plugins to rule out conflicts.

    Despite all these attempts, the issue persists. Could you please advise on how to fix this problem or if there’s a known bug affecting order bumps in the latest versions?

    Thank you in advance for your assistance. This is a blocking issue for my funnel setup.

    Best regards,
    André Lopes

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ImageSakibul Hasan

    (@sakibul074)

    8 months, 2 weeks ago

    Hi @naturalmounjaro ,

    Thanks for your detailed message and for sharing the troubleshooting steps you’ve already taken — that’s really helpful.

    To investigate this further, could you please share the following additional details?

    Product Type: What type of product is being used for the order bump (e.g., simple, variable, or subscription)?

    Price Update: When the order bump is selected on the checkout page, does the total price update accordingly before the order is placed?

    Custom Code: Is there any custom code, functions, or third-party snippets (e.g., added via your theme or a plugin like Code Snippets) that might alter the checkout or cart behavior?

    We’ve tested the order bump feature in our local using the latest version of the plugin and couldn’t reproduce the issue on our end. However, with the above information, we’ll be able to look into any potential edge cases or conflicts.

    Looking forward to your response.

    Thanks,
    WPFunnels Support Team

    Plugin Support ImageSakibul Hasan

    (@sakibul074)

    8 months, 1 week ago

    Hi @naturalmounjaro ,

    Just following up to see if you had a chance to review my previous message. If you could provide the additional details I requested, it would really help us investigate the issue further and find a solution for you.

    Looking forward to your update!

    Thanks,
    WPFunnels Support Team

    Plugin Support ImageSakibul Hasan

    (@sakibul074)

    8 months ago

    Hi @naturalmounjaro ,

    I hope you’re doing well! We haven’t heard back from you in the past two weeks regarding your order bump issue.

    You mentioned that the order bump is not showing, which is unusual. This typically happens if there’s any custom code related to orders or checkout that may be causing a conflict. Another possibility is if you’re using Checkoutify Checkout — in that case, you need to add the product directly in the checkout form. Adding the product in WPFunnels alone won’t display it in the Checkoutify checkout.

    If you have time, please let us know any updates regarding your issue. Alternatively, you can reach out directly to our support team for assistance with any queries.

    I’m closing this forum thread for now. If you still need help, feel free to reply here or create a new support thread.

    Thanks for your understanding!

    Best regards,
    Sakibul Hasan
    WPFunnels Support

Viewing 3 replies - 1 through 3 (of 3 total)

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