7. Multi-Agent Form

The Multi-Agent Form layout allows users to select an agent, fill out a form, and then continue to WhatsApp with a pre-filled message.

This layout is ideal for teams, departments, or businesses that want to collect structured information before starting a conversation.

1. Layout Selector – Multi-Agent Form: Choose the Multi-Agent Form layout from the Floating Chat Layout options.
2. Show Search Field: Enable or disable the search bar inside the agent list.
   • Enabled → Users can search agents by name
   • Disabled → Agents are shown without a search option
3. Chat Agents: Add and manage the agents that will appear in the chat. Each agent can include:
   • Name
   • WhatsApp number
   • Profile details
   • You can:
   • Add new agents using Add New
   • Reorder agents
   • Edit or remove agents

👉 Users will select one of these agents before submitting the form.

4. Agents View: Choose how agents are displayed:
   • List View → Vertical list of agents
   • Grid View → Card-style layout
5. Form Fields: Define the fields users must fill out before opening WhatsApp. You can:
   • Add new fields
   • Reorder fields
   • Edit or remove fields
6. Input Label: Control whether field labels are visible.
7. Form Message Template: This is the message sent to WhatsApp after form submission. You can use:
   • Form variables
   • Global variables
   • WooCommerce variables (if applicable)

Example:

Hello!
I’d like to get in touch regarding {currentTitle}.

Here are my details:
{form_fields}

{PRODUCT_START}
Product: {productName}
Price: {productPrice}
{PRODUCT_END}

4. Leads (Form Submissions): Enable this option to store submitted data.

Variables for Messages #

Both Message From Agent (welcome message) and Pre-filled Message (default WhatsApp text) support dynamic variables.

Global Variables #

• {siteTitle} – Website title
• {siteEmail} – Website email address
• {currentURL} – Current page URL
• {currentTitle} – Current page/post title
• {siteURL} – Base website URL
• {ip} – Visitor’s IP address
• {date} – Current date

WooCommerce Variables #

(Only work on product pages, wrapped inside {PRODUCT_START} … {PRODUCT_END})

• {productName} – Product name
• {productSlug} – Product slug
• {productSku} – SKU code
• {productPrice} – Current product price
• {productRegularPrice} – Regular product price
• {productSalePrice} – Sale price
• {productStockStatus} – Stock status

Conditional Blocks #

These control when parts of a message appear:

• {PRODUCT_START} … {PRODUCT_END} → Show only on product pages
• {NOT_PRODUCT_START} … {NOT_PRODUCT_END} → Show only on non-product pages
• {LOGGEDIN_START} … {LOGGEDIN_END} → Show only if the user is logged in
• {NOT_LOGGEDIN_START} … {NOT_LOGGEDIN_END} → Show only if the user is logged out

This way, you can personalize your messages dynamically based on page context, products, and user status.