Average developers write code to be understood by computers.
Good developers write code to be understood by themselves.
Great developers write code to be understood by others.
Personal AI agents are about to flood every company with an order of magnitude more interactions than human customers ever generated.
Building enterprise agents to handle these interactions is just step one.
The bigger operational challenge is governing agents at scale: knowing
Most companies are still missing out on what’s happening in customer experience right now.
1. Personal AI agents will drive huge new volumes
2. AI in customer experience will become a revenue driver
3. Agents will start improving themselves
These shifts are already changing the
Everyone thinks software is DEAD.
That everything we've learned about building software in the last 20 years is useless.
I disagree.
Fundamentals matter more than ever.
AI agents operate on your codebase. Agents get as confused as humans by poorly structured code.
Your
Most developers make the same mistake with AI agents.
When an agent fails, they prompt harder.
And next time, the agent makes the same mistake again.
The goal isn't to write the perfect prompt.
It's to build a system that makes your agents better with every iteration.
Agent