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Knowledge Base Migration Service

Migrate Your Knowledge Base
to Document360

Our experts will migrate your documentation hosted across 100+ tools with services including content migration, SEO-safe URL redirection, and post-migration quality assurance.

Contact Us
User 1 User 2 User 3
  • helpsite
  • knowledgeowl
  • madcap-flare
  • drift
  • proprofs
  • sbee
  • bloomfire
  • confluence
  • zendesk
  • freshdesk
  • crisp
  • intercom
  • helpscout
  • groove
  • salesforce-desk
  • zoho-desk
  • wordpress
  • github

Migrate in 3 simple steps

Just let us know your knowledge base vision, sit back and relax, and we’ll take care of the rest.

Kick-off

We start by analyzing your knowledge base, migrating sample articles, and designing a branded homepage. Our team sets up crawlers and a solid technical base for a smooth migration.

Full scale migration

Once agreed, we migrate and optimize all content, handle SEO redirects, and set up multilingual support to ensure flawless performance.

Sign off

We conduct a detailed QA review, ensure accuracy, and guide you through launch. Our 30-day post-migration support ensures a smooth, stable transition.

Transfer all the essential data

Our experts will enable a full-scale transfer of your documentation, so nothing gets left behind.

Folders
Articles
Media Files
Hyperlinks
Language Versions

Explore sites created by our experts

Get inspired by knowledge base designs built for top brands by our experts

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Gong

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NHS

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Airtable

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Whatfix

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Soothe

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Sisense

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Gong

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NHS

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Airtable

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Whatfix

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Soothe

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Sisense

Explore gallery

See how our customers drive impact

Get ready to replicate the knowledge base success

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The Document360 team made our knowledge base migration super smooth. They were organized, communicative, and genuinely easy to work with. They took care of everything from content transfer to redirects, and even stayed late to help us troubleshoot a few hiccups. I’d absolutely team up with them again.

Michelle

6sense

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I am frankly amazed at how well and how rapidly you were able to migrate such a large body of complex documents to the Document360 platform. Also, your communication with us has been terrific: we always knew what was going on and where you were in the process. We appreciate the contact you maintained throughout the migration.

Ed DeJesus

Nasuni

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We recently migrated over 2,000 articles to the Document360 system, and Jeeva was instrumental in making this transition seamless. He was highly communicative, keeping us updated every step of the way, and incredibly organized. Jeeva’s deep knowledge and willingness to help us understand the process made what could have been a complex and stressful project feel manageable and smooth. We’re grateful for his expertise and dedication!

Jessie Valle

Director of Customer Education, ClickFunnels

You’ve made
the right choice!

Our experts will make your migration process easy, fast & reliable.

95%

of users say Document360 met their business requirement.

11 Months

is all it took our users to drive a positive return on investment.

By contacting us, you agree to our Terms, Policy and GDPR

Frequently asked questions

  • What exactly does the migration service include?

    Our comprehensive service includes the full transfer of your content structure: all Categories, Folders, Articles, and Language Versions. We also assist in applying your Knowledge Base Design within the Document360 platform.

  • We aim for a full-scale transfer, ensuring nothing is left behind. We meticulously migrate all core content. In rare cases involving highly customized, proprietary elements from your source platform, our team will notify you promptly and discuss the best alternative solution within Document360.

  • Yes, absolutely. Preserving your SEO integrity is a core part of our migration process. We implement comprehensive SEO configurations and establish 301 redirects from legacy URLs to their corresponding Document360 pages, ensuring minimal ranking disruption and a seamless user experience.

  • The timeline is determined by the complexity and volume of your content. After the Discovery & Analysis phase (Phase 1), we will provide you with a detailed, customized timeline, usually measured in weeks rather than months.

  • Your involvement is primarily needed for three critical sign-offs: Initial content analysis, Brand/design approval (Phase 2), and the Final Quality Assurance (QA) verification (Phase 3). Our experts handle the heavy lifting of the technical transfer.

  • Yes. Our team has extensive experience migrating content from fully custom-built knowledge bases. We leverage multiple approaches — including API integrations, database, word or CSV exports, and tailored migration scripts — to ensure a seamless, accurate, and efficient data transfer regardless of the source platform.