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when working with a remote team, it is usually the case that people are working in different timezones so not everyone would be online when you are. being online doesn't mean that they are looking at the chat application, they might have put the notifications on do-not-disturb and might be in the middle of work. so you might not get an instant reply.
therefore the way to approach these conversations is to not ping someone unless important, as they might be disturbed by the notification. if it's urgent, then say so with the message, or else just drop the message, wait for a minute and go off and do your thing because you don't know when they are going to read it and reply.
