snippet24
Forum Replies Created
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Hi @frankremmy ,
Done step 1 and 2, on first load it loaded correctly the home internal page, but on the second load it failed with the “There was an error getting your inbox. Please try again.”. Here there are the HAR files. The first one is the first load, and the second is for the failed second load.
https://drive.google.com/file/d/1lzCazbfHt7dBy86kJSVuRI_Kfv5HzUdr/view?usp=sharing
https://drive.google.com/file/d/1DQNGMfLaanRVnskfAAOVVWqEicYZm62D/view?usp=sharing
Do note i did look up for sensitive data but since I don’t have much experience with .HAR files if you find any sensitive data please let me know to remove them asap.
Regarding incognito mode, I’m not sure if you mean loading the page after the crash and seeing if it returns timeout or 503 error?
- This reply was modified 3 months, 3 weeks ago by snippet24.
Hi, Ok, tried again just to be sure, with all other plugin deactivated but WooCommerce on the third loading try I got again “There was an error getting your inbox. Please try again.” Sometimes is able to load it and some times is not. For example i got “https://www.klotho.cl/wp-json/jetpack/v4/connection?_locale=user with error 503 on that one.
A .HAR file from your browser capturing the error (please make sure to remove any sensitive information).
Question how to be sure it doesn’t contain sensitive info?
Latest System Status Report from your staging site (WooCommerce → Status → Get system report).
https://drive.google.com/file/d/1f8Ph9OAoc3zD0a9Wv6RFxFMgq3YSjruQ/view?usp=sharing
Also, have you tried checking the issue in an incognito/private browser window? This can help rule out browser caching or extension interference.
When the error happens I try to load on a different Firefox container, to discard cache, but you mean logging in another container?
- WooCommerce transients – Clear
- Expired transients – Clear
- Clear template cache – Clear
- Capabilities – Reset Capabilities
- Clear customer sessions -Clear
Hi, it seems doing so fixes the loading but only for the first time then the error occurs again. Theres an error that always appear with the bug:
Uncaught (in promise)
Object { code: "invalid_json", message: "The response is not a valid JSON response." }Is it good idea to share a .HAR file? let me know if that is a good option.
Forum: Plugins
In reply to: [LiteSpeed Cache] Compatibility with Cloudflare PluginThank you, I understand, I will mark it as solved.
Hi @shahzeenfarooq !
Thank you! I will 😉
Please don’t offer to send or post logon credentials on these forums: https://wordpress.org/support/guidelines#the-bad-stuff
It is not OK to offer, enter, or send site credentials on these forums. Thanks for your cooperation.
Understood.
I’m not seeing any message where the plugin author asked for login credentials
This one: “There might be a plugin or theme conflicting with the plugin. I need to check it, so could you please upload the backup and share the credentials to my personal email?”
is not about sharing credentials here in the forums but sending them over email.
Let us know how this goes.
Ok I will do all of that and report back.
Thank you for the suggestion, but requesting private login details or admin access is against the forum guidelines. This is a public support forum, not a dedicated help desk, and anyone can contribute.
Oh I apologize is just in the past plugin authors have asked access to sites like in here: https://wordpress.org/support/topic/deprecated-errors-18/
And I wasn’t going to post the credentials here, but rather contact you by email. Also question is inappropriate as well to create a support ticket instead in the Woocommerce site?
Could you confirm what’s currently on the staging site? Is it only WooCommerce with a default theme like Storefront, or are there other plugins and themes installed? When sharing your report, please make sure it’s from the staging site so we can review the settings (including CRON), check for any accumulated actions, and also see the video.
in the staging site I removed the custom theme, so theres the “Twenty Twenty-Four” as active theme (but the issue and crash remains).
Heres the second system report: https://drive.google.com/file/d/19h-515UqkON7mX6ForuhGsmizEH_IjsC/view?usp=sharing
And the video: https://drive.google.com/file/d/1xECCXMpqGJE6tKEWeLRiqZLtqjDJb4yh/view?usp=sharing
Please consider I have send pretty much all the info requested in the past and still havent managed to solve it, thats why we would very much prefer you take a look the the staging site or we can send the backup if possible.
Hi, if is okey with you, I created a staging version with the bug present I consider it better option than uploading a video so you can check out the bug. If you agree, let me know at what email should I send the login data.
Regards
Update seems like i solved: I increased the PHP Memory from 128 to 256 and the errors are gone.
Well I haven’t managed to fix the issue, question is there a way to whitelist/disable other Wordfence components to isolate the root cause?
Hi @wfpeter thank you!!
Would this apply too for localhost? actually I’m using WordPress API that connects two sites, but I haven’t uploaded it to the server just yet. Also I know this is unusual but just taking the chance to ask , should I have Wordfence on both sites? Say site 1 is http://www.mysite.com the other would be http://www.mysite.com/site2/ sharing the same domain. If yes any preventive advice for conflicts between the two?
Update: I went to /uploads/woocommerce_uploads in localhost and there is a .htaccess file that contains “deny from all”.
Update 2: in case is useful: Test your WordPress host’s available memory : returns:
Fatal error: Allowed memory size of 273678336 bytes exhausted (tried to allocate 5242912 bytes) in L:***\plugins\wordfence\lib\wordfenceClass.php on line 5680Thanks again! 🙂
- This reply was modified 4 months, 2 weeks ago by snippet24.
That’s interesting. If Live Traffic doesn’t show the block as a 403 or 503 it’s unlikely the firewall is causing it, especially if it’s still failing when Wordfence (or its firewall) is disabled.
I concur, those are my thoughts as well.
Shared servers especially could be susceptible to this problem, but that’s just a common cause and may not necessarily be the case for you.
How can I make sure is one or another? Well this is happening in localhost I haven’t uploaded the project yet to the server, but I enabled WordPress logs
they are almost always occurring somewhere else on the server. I would recommend first taking a look at
Thank you, I’m finding difficult to debug 500 errors because there are little indicators about the root of the bug
Also in case is helpful; the Apache error from the local server returns:
[Fri Jul 25 ***.822605 2025] [access_compat:error] [pid 11472:tid 1452] [client ::1:56385] AH01797: client denied by server configuration: L:/***/www/wordpress/***/wp-content/uploads/woocommerce_uploads/
- This reply was modified 4 months, 3 weeks ago by snippet24.
Update: disabling the firewall still causes those 500 errors so it must something else..
Update2:
01:49:19.903 XHRPOST
http://localhost/wordpress/***/wp-json/custom-auth/v1/****
[HTTP/1.1 500 Internal Server Error 1597ms]code “internal_server_error”
data Object { status: 500, error: {…} }
status 500
error Object { type: 1, message: “Allowed memory size of 134217728 bytes exhausted (tried to allocate 3027360 bytes)”, file: “L:\localhostsite\www\wordpress\***\wp-content\wflogs\rules.php”, … }
type 1
message “Allowed memory size of 134217728 bytes exhausted (tried to allocate 3027360 bytes)”
file “L:\localhostsite\www\wordpress\***\wp-content\wflogs\rules.php”
line 6210
additional_errors []Hi Peter, thanks for the quick reply. It seems to be reported as bot but not blocked as I cant see the button “ADD PARAM TO FIREWALL ALLOWLIST”. This is what puzzles me
Kind Regards
